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Let's run a thread on how to recover AV traffic after your site has been banned. From reading other threads, I kind of doubt writing to them is the answer, unless you're ready to make your site so squeaky clean no one will send you traffic.
I was very meticulous to try to not be a spammer but my site appears to have been recently banned by AV, after being well indexed for over a year. So I'll start by asking if it works to move your pages from a banned site over to an unbanned site, perhaps with a little tweaking of the content?
I run a virtual shopping mall with affiliate programs, and make catalog pages optimized for various product offerings. Every page is manually created to be custom for the product and includes some content description of the products along with links to the affiliate merchant. I can only guess that AV cranked their spam filters up so high that these were flagged as doorway pages, which I understand they don't like.
I've always been careful not to spam, so that only one page shows up on the results for a given keyword. So as far as I'm concerned, I've played by the rules as much as possible but still been banned. So, I'm fed up and ready to fight back.
I have a site that's been banned now for about 6 mths due to "inapropriate keywords" which was not the case. I sent AV another E-mail asking them to look at the keywords and explain their reasoning, as all the keywords where apropriate to the site.
Since then I've sent over 20 e-mails to various departments asking them (very politely) to look into this, the only reply to date is the standard reply e-mail.
Not very impressed :(
When the page that is still in the index is returned does it have a "More pages from this site" link (you may have to adjust your options at AV to see it). If it does, and when you click on it your other pages are displayed, then you aren't banned, they've rolled up the results to prevent all of the pages from showing up in search results. If that is the case, it doesn't help, I know, but they have been doing that for a while now.
Try submitting a page from that domain with the meta tag "noindex", if AV accepts the page then likely your domain is banned, if they reject it because of the "noindex" then they dropped the pages for some reason but did not ban the domain. Haven't tried this little test for a few months or so, but it used to be a pretty good indicator.
But it was ok for a long time. So I'll gamble that if I copy the pages to another site, or maybe split them among two different new sites, they'll stick for a while. I will change the keyword densities, however, so these new pages don't show up on the same results pages as the old pages on the other search engines, which I understand could get me in trouble with them.
After all, when you have zero traffic, what's there to loose by bringing out the heavy artillary?
Any advice is more than welcome!!
glad to see I'm not the only one, at least you can "try" to speak to them on the phone, I've now sent so many e-mails to them that I've given up, my client now has got another domain and the sites doing quite well on AV. ;)
What ever happend to service !!! I think it must have gone out the window with windows 3.1