Forum Moderators: mack
For pilot advertisers, they're offering free training both through their online FAQs and through custom phone calls (these calls often contain a search engine specialist, a vertical rep, and maybe your sales rep).
To access your accounts (i.e. self serve), they're requiring a 5-10 minute training session, where they'll give you the account information.
Reporting will be both self-provisioned, and custom reports will be worked out through your SES.
Everyone has access to the SMO (search marketing optimization) team. Their job includes campaign optimization and helping people with the very custom parameters MSN is allowing (i.e. similar to dynamic insertion).
MSN gave explicit instructions for how to filter out their ad center bot so in your campaign tracking, you don't accidentally include their ad crawler.
So far, our pilot experiences and support levels have been excellent - let's hope it stays this way as they scale to accommodate more advertisers.
Welcome to the game, MSN.
The above is a summary of emails and conversations with MSN, so no original source to quote.
Its begging to be abbreviated to 'MADcenter'.
:)
