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Refund Invoices?



12:56 pm on Feb 26, 2007 (gmt 0)

10+ Year Member

I have an entry for an invoice showing refunded amounts presumably related to the overcharge issue in my billings account. It seems to represent about 50% of what I estimated the overcharge to be.

I had assumed that when the erroneous invoices were issued, that they would be replaced with correct invoices. Was this a bad assumption on my part?

If corrected invoices are not going to be issued, has anyone figured out how to reconcile the amounts shown in the refund invoices with the report expenses?


5:59 pm on Feb 27, 2007 (gmt 0)

I haven't checked all this myself [thanks heaven for monthly billing] but I would imagine that they cannot unissue an invoce in many countries. They have to issue a refund instead, otherwise people could use the invoices for money laundering... (long and twisted logic that I won't go into now).

If the refund is only 50% of what you envisaged, then I would do one of two things:

1) Try to get them to give you the other half back as well or
2) Tell your credit card company that the transaction that was clearly not relevent is not infact due as the service was not delivered. then let Microsoft fight with the credit card company.