Mining keywords from emails

Does it exist an Email keywords analyzer?

[angiolo]

I "analyze" the emails I receive, to find several keywords that my customers use in their requests (The lexicon, words, phrases that your customers use).

They are very useful! From the requests I get ideas about new pages to build, or ideas in improving navigation of the site.

I got suggestions, but I know that statistic is a better science!

Does it exist a tool that can automatically exctract all the words from all your selected emails and reverse it in a databases to discover the word and phrase frequency?
A tool that automatically scans your folders email (not a single email).

[WebGuerrilla]

What you need is a document summarizer tool.

I use this one [copernic.com] quite a bit, but I'm sure there are others as well.

[angiolo]

Thank you WebGuerrilla.

I installed the suggest programm: it is an interesting tool, expecially to check web pages theme, but it doesn't work with Eudora and it analizes one page at time.

What I am looking for is something like an email extractor, that extracts all the words and reverse them in a database (maybe Access or the "old" DBIII). I want to analyze several thousands of emails.

[chiyo]

angioli. we use a couple of tools for this to summarise large text files into concepts most used words and phrases etc. Problem is they are used mainly by professionals for content analysis etc so they are all very pricey.

With eudora, it has a way to produce one big file of a selection of emails. Save it to text, and you would solved one of your problems anyway.

[vitaplease]

Nice idea Angiolo,

what about notetab-light (free download)? at least for word frequency, not for phrases.

Webguerilla, Ive been using Copernic as Metasearch when Google fails, never thought about that summariser. I tested it once and was dissapointed with the quality. But if you use it for Angiolo's purpose it should be a very fine application.

I find myself writing down keywords and keyphrases when a client is on the phone explaining his problem, totally disregarding his question, just focussing on his keywords (what does that make me?). Any program for that?

[chiyo]

Possibly one of the best run down of qualitative, content and text analysis software.... The list is fairly uninformative, just giving links and the names of the software (often acronyms). Some is out of date, some is very expensive, some is free or experimental from university research places.

Only go there if you seriously need to evaluate diff packages, and are willing to give it a few hours.

[gsu.edu...]

[angiolo]

Thank you chiyo!

I will have a look. I will post here after some reviews.