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Developed a beauty salon website, validates fully for css and html, have viewed the website in as many diff browsers as I have available, also checked it using browsercam.
My client is running IE6 with Service Pack 3 and tells me that the last link in the horizontal navigation panel is not visible to her, this is the contact link.
I have had her clear Cache ect and still no good, no-one else is reporting problems and browsercam only came up with the problem she mentions in a very old version of another browser.
What can I do next?
Geoffb
If there's a contradiction get her to send you a screenshot to verify
What can I do next?
Upgrade her to IE7 or alternatively, so you don't mess up her current browser, install Firefox so you can show her it really works for the rest of the world and explain she's using an old broken clunker of a browser.
explain she's using an old broken clunker of a browser
What does "not visible to her" mean? That it's scrolled off the screen (because she is using a very small browser window)? That it's hidden behind some other element? Other issue? I agree- try to get a screen capture from the client.
That doesn't do anything to fix the problem if her site gets lots of other visitors from people with "an old broken clunker of a browser" and those people are experiencing the same issue.
Sorry, at some point upgrade is the best answer and every person you upgrade is one less legacy browser to design for in existence.
It's just like software development, I wouldn't design things to run in Win 95, ME, 2000 or 98 at this point.
Not that I ignore IE 6 altogether, but I only make sure it runs "good enough", if it's functional but not 100% perfect, I can live with that. It's surely easy enough to explain that the older browser simply doesn't work as good as it should and I used to tell my customers if they want me to spend many hours trying to get things to work in 3-4 year old technology it was billed by the hour, and I was willing to spend as many hours as they were willing to pay for which usually ended with "If you can't fix it in 4 hours, forget about it".
[edited by: incrediBILL at 6:01 pm (utc) on June 18, 2009]
Many thanks for the response.
to:badbadmonkey, yes I have tested it on 2 IE6 computers and fine
to:incrediBILL, I understand what you are saying, I HATE HATE HATE IE and dont ever use it exept for testing, but I think its wrong to tell a client to upgrade because it doesnt look right, like another said many still use this and she will not be happy if she thinks others cannot see this link too.
to:encyclo, I am linking through standard text, not an image
I will try to get a screen grab off her, is there a best way to get a not ver computer literate user to get a screen grab for me?
geoffb
Good luck!
