Browser cache not clearing

[kapow]

I have a client who can't see the update I made to his webpage. I and others can see the new update. He has IE (not sure which version probably 4 or 5). He:
- hit F5.
- Cleard History.
- Deleted stored files.
- Logged off and on again
All several times.

He still sees the old copy. Any ideas what to do?

[jatar_k]

can't you do ctrl+F5 to reload completely?

you seem to have done the other things, I assume you went through internet options etc to do all those.

[jdMorgan]

kapow,

His browser may also be loading a cached copy from his ISP's caching proxy.

Have you set up his server to provide correct last-updated and expires headers?

See web-caching.com (no affiliation)

Jim

[mole]

shift-refresh usually works.

[rewboss]

Ctrl-Refresh is supposed not only to refresh the page, but to clear the browser cache and send a request to clear any proxy cache for that domain. For this to work, the proxy cache must be properly configured -- and guess what? The biggest ISP of them all, AOL, doesn't have its proxy caches properly configured.

That's not Microsoft's fault. What is Microsoft's fault is that MSIE's cache is full of bugs, and often can't tell when a file has been updated. Between them, Microsoft and AOL seem to have conspired to make it virtually impossible for your visitors to see your updates. There's not a lot you can do about that, unfortunately.

(N.B: I think it's Shift-Refresh for Netscape, Ctrl-Refresh for MSIE)

[creative craig]

.

[edited by: creative_craig at 10:09 am (utc) on July 17, 2002]

[creative craig]

I work for a tech help desk for an ISP we get these problems alot.

We would normaly tell them to repair IE from the add/remove programs, clear history, temp files, cookies and even in their profile in windows. Of course proper configuration of the proxy helps from their ISP.

If you want any more help then just sticky me.

P.S sorry about above, how stupid do i look now. I'll just go and sit in the corner for a while!!