Forum Moderators: open
Last Thursday our site got banned (grayed out toolbar, Googlebot still active. 2,460 backwards links)
help@Google.com has been non-responsive.
A few weeks ago we suffered 2 days downtime due to a hacking.
Only one (the most important) domain on that server got banned.
We had a disgruntled employee threaten to take our Company down. We feel it is likely that she dropped a dime or took some action to cause this.
We did have some duplicate content issues that we have cleaned up. We had some link lists that we have cleaned up as well.
We believe that we are clean, we are certainly sorry but not sure as to the cause.
We have good content and need to persuade Google that we intend to be good partners and cause them no grief in the future.
How do we establish a dialog with Google?
What is the fastest route to getting the ban removed?
Waiting desperately for help,
10k_Guy
Don't PANIC. This has happened before, and the member was advised to use the submit at Google to resubmit his site. I've had a site slip out - grey toolbar - because of server downtime. Clean up the duplicate content - which generally just gets no PR, not a ban, judging from a site I just took on that's LOADED with dups - and resubmit.
If that's the case you might not make it in this coming update, but most likely would the following one.
Hang in there through 2 updates before you assume the worst, and don't hold your breath for a response to emailing them. This is a very common occurrence. I know - not to you and it doesn't feel good at all if it's the first time - but don't give up the ship. Let us know what happens, meantime work on the site and do some reading here at the board.
Oh, and welcome to WebmasterWorld. Don't forget to join us for our monthly update watch, everyone loves them. :)
Thanks,
Google's fresh bot is spidering about 100 URLs per day. Do you still think a new submission is called for?
BTW waiting two updates is not an option for us.
<Sorry for you but this isn't the place... >
what do you mean?
Unfortunately there is nothing any of us (members/mods/admins) can do about it...
There is nothing you can do except contact Google. As Marcia suggested, your only real option is to wait for the next update.
Good luck!
Nick
BTW waiting two updates is not an option for us.
Really then your only option other than getting back in on whatever timeline Google manages to do it is to pay, through AdWords, for immediate listings.
As for whether submission is advisable in view of the fact that you're still getting a freshbot crawl, it couldn't hurt... so I'd do it.
