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The university compared its free e-mail reference service with Google Answers, a research service created by the operators of the popular search engine
newswire article [newsday.com]
Here is the Cornell page on the subject:
[library.cornell.edu...]
html version of pdf response table [216.239.39.104]
I used to love looking up stuff for my older friends who were weren't so savvy with their PC's and impressing them. Then I switched to encoraging them to at least try to do it themselves via Google. Now I just tell them to use Google Answers. For a few dollars it's not worth my time to keep doing it for them.
The few that have tried it have been very pleased with the results.