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Adwords being shown for Mispellings

end of another hidden treasure...

         

toddb

9:04 pm on Jul 4, 2003 (gmt 0)

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I see google is picking up mispellings. If you have widget your adword shows up for wdget or wedget. Have they always done this or is this new? I am pretty sure it is recent.

Shak

6:42 pm on Jul 6, 2003 (gmt 0)

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putting all our fears/complaints as advertisers aside for a moment :)


1, Its excellent for the user

2, User wont be complaining and will probably not notice that a big change has been made.

and finally since we are paying CPC, that means that it was always only a bonus, and never promised to last anyway :)

so in other words we just gotta move on to the next smart move...

Shak

buckworks

6:49 pm on Jul 6, 2003 (gmt 0)

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I just did some analysis, and my CPC for misspellings has increased significantly.

Bleah!

It bugs me that Google, which is supposed to be my business partner, is helping the competition ... competition that was not, on its own, smart enough to uncover and target those words.

Brains can't compete with money anymore. This will just help the big become bigger.

JonBoy

7:26 pm on Jul 6, 2003 (gmt 0)

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Mispellings were something like 10% of my traffic as my main keyword & variants are very easy to mispell.

But I'm lucky! Google's adwords spellchecker has NOT pounced on my keyword mispellings, EVEN THOUGH the Google Serps seem to recognise the mispelling and suggest at the top "did you mean...".

I found an exmaple to share with you (NOT my keyword):
Try searching on Fishing and Fishng.

When I do this in the UK, 'Fishing' gives me a load of advertisers, but 'Fishng' gives me far fewer, even though Google suggests "do you mean Fishing?"

Interesting - I hope this shortcoming continues, but I'm not hopeful.

SlyOldDog

7:28 pm on Jul 6, 2003 (gmt 0)

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>>putting all our fears/complaints as advertisers aside for a moment :)

Very charitable Shak, but we are Google's customers! I don't give a damn about the users other than they should continue to like Google and keep on using it. So if they won't notice the difference this change is serving just one party: Uncle Google.

Slade

7:30 pm on Jul 6, 2003 (gmt 0)

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(Not yet an adwords advertiser.)

Doesn't this mean that your CTR has shrunk significantly for certain ads that targetted both "keyword" and "kewyrord"?

buckworks

7:44 pm on Jul 6, 2003 (gmt 0)

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CTR has indeed shrunk for "kewyrord", because my ad is buried under ads from people who did not in fact bid on that word.

dougb

8:13 pm on Jul 6, 2003 (gmt 0)

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but as a business person, i respect google's right to do this. we're not talking just a few nickels here... this could mean millions of dollars for them in the long run. and displaying ads for misspelled keywords certainly meets their need to provide the best possible user experience.

I don't see how Google has the "right" to make money by billing their customers for services that they didn't buy, in this case traffic from keywords other than what they purchased. Shouldn't they at least inform their advertisers *very clearly* when they make changes like this? And offer an opt-out? And make existing customers opt-out by default, since they had no idea when they signed up?

GumbyDave

8:15 pm on Jul 6, 2003 (gmt 0)

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and finally since we are paying CPC, that means that it was always only a bonus, and never promised to last anyway :)

It is only CPC, but when Google takes a stab at what "Meant" to type and is wrong (in my case it was in still is) it affects positioning. The only workaround to not having it show up is using every conceivable typo as a negative keyword, if that even works. Now In my case, I have two words to compete against to make it in the top 3.

I'm not sure what you mean by it wasn't promised, but I was promised an exact match and being able to choose my own keywords that triggered my ad, not Google doing it's own optimizing for me, no matter how good the (perceived) intention.

tedster

8:53 pm on Jul 6, 2003 (gmt 0)

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I just checked one client ad, and the misspelled SERP is only showing 6 AdWords but the correct spelling shows 8. However, we used to be the only one on the misspelling and it was really good for traffic.

Still, 6 versus 8 looks like it's not a total automatic import.

I hope Google never goes as far as MSN did last year with Overture ads. They got into linguistics and were matching words that were nearly the same in "meaning", not just misspellings. Only linguistic algorithms are still not all that, you know?

webdiversity

10:27 pm on Jul 6, 2003 (gmt 0)

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This move is a leveller. OV have clearly been using Match Driver for a while and therefore have a compelling argument to put to prospective publisher partners (like AOL) that the revenue model would be better with them because of their technology.

In the same way that Espotting's hand was forced by Overture's decision to increase their minimum to 10p when everyone said they wouldn't I suspect that Google's hand was forced by Overture's Match Driver to come in line with it. Even if you had a 70% revenue margin to give away, if your 70% of 5 cents clicks compares to a 50% revenue share of $3 I know which I'd rather have.

I still see Overture leading and everyone else following.

Even with this being introduced, there will still be mispellings on both Overture and Google (and elsewhere), your task is to find them.

1milehgh80210

12:09 am on Jul 7, 2003 (gmt 0)

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Some of my search terms are appearing for some pretty imaginative search "misspellings"

Oh well, google gets more -googly- everyday..

JasonHamilton

1:14 am on Jul 7, 2003 (gmt 0)

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I honestly don't know why so many are complaining.

Well, actually, I do know why -- but I wish those complaining would look at the big picture, and not look at it as a personal loss.

A system that allows bidding on misspelled words is a fundamentally flawed one. If the system can properly interpret what the user was seeking, then it's a giant step in the right direction. Naturally there will be some cases where a misspelled word will not be translated properly, but those situations will be far fewer than those that it will properly correct.

toddb

3:42 am on Jul 7, 2003 (gmt 0)

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My biggest issue is I found mispellings that create other words. That can't be very targeted so should I go threw and use the broad term with tons of negatives? All change is bad when you think you have it good :)
I am sure i will adjust, and i have already started but it made for a long weekend of testing.

Google did mention some adword changes were do this month I just ignored the email when I got it. This must be them.

skibum

4:10 am on Jul 7, 2003 (gmt 0)

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This seems like the type of change Overture started long ago. The strategy is to:

1) Put revenue above all else.

2) Dumb down everything so far that a big brand advertiser can just throw stuff up without any thought and achieve the same thing they do on TV and everywhere else.

3) Make you spend more $$ for traffic you do and don't want.

In some cases this type of thing does improve targeting and help the end user but software will never be as smart as human no matter how many PHd's are working on it.

Implementation of this type of thing ought to be done on a case by case basis and not automated IMHO (and maybe it is in this case). They could probably improve the bottom line by 80% of what is possible by identifying high $$ mis-spellings on a case by case basis and do it right.

Lets hope they do.

In any case, Google revenue is going to skyrocket, most likely along with click prices, as they make good and not-so-good "improvements" to make setting up AdWords campaigns easier.

vitaplease

6:00 am on Jul 7, 2003 (gmt 0)

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But I'm lucky! Google's adwords spellchecker has NOT pounced on my keyword mispellings, EVEN THOUGH the Google Serps seem to recognise the mispelling and suggest at the top "did you mean...".

I would guess a matter of time. It is savy advertisers like you who are showing Google the way. They can just compare the advertising keyword(s) base inventory with a dictionary.

I am probably wrong, but I did not remember any Google email "warning" me for extra clicks towards variations on my specifically stated keywords I did not specify. I guess the temptation for the few extra bucks became blinding ;)

newsphinx

8:00 am on Jul 7, 2003 (gmt 0)

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Although the change is a major one, the traffic is also what you target and want. Just need to pay more for that.

Adam_C

8:47 am on Jul 7, 2003 (gmt 0)

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I wouldn't be totally surprised if this is somehow linked to a recent algorithm change in the main results, which seems to give the "benefit-of-the-doubt" to mis-spelled searches.

e.g. UK English spelling of optimiSation (opposed to optimiZation).

GumbyDave

11:31 am on Jul 7, 2003 (gmt 0)

10+ Year Member



Although the change is a major one, the traffic is also what you target and want. Just need to pay more for that.

No, it's not what I want, and had to pull a campaign. Wish I could post the actually example, and some might see how flawed this is.

But using "Widgets", when also showing up with "wigets" yields such a low CTR that it would disable the keyword. Of course I could pay more, be more visible under the term I want to be shown on, and keep the minimum CTR. The misspelling is searched for 7 more times than the correct spelling, each time yielding a "Did you mean?"... and the ad. Obviously I can't get into specific conversations other than to say Google has known about it for a few weeks, promised action, and nothing has happened.

There is also a problem with characters. Use #widgets, $widgets, @widgets, etc. It isn't even suggesting a different spelling, just showing up. There is one keyword I did use an exact match on where #widgets is common, and exactly where I don't want to show, and targets an audience I'm trying to avoid buy using an exact match. It totally defeats the purpuse of using an exact match, and negative keywords do not work. Try -widgets, in which all sorts of weird things happen depending on how you match keywords.

I choose [widgets] because I don't want to show up in [widgets -green], yet I still do. *shrug*

Visit Thailand

11:51 am on Jul 7, 2003 (gmt 0)

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All I am interested in is how much I pay. I do not want to pay the same amount as "widgets" when someone types "wigets". Especially if they are in the US where terms seem more expensive.

hannamyluv

12:52 pm on Jul 7, 2003 (gmt 0)

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I am not so upset that they put this into place. What I am really upset about is that there was no notice to the advertisers by Google. This is a major change. It WILL push up the CPC. If they want to do it, that's fine, it's their search engine, but as an advertiser who spends over 100K a year with them, I think that they should have shown some courtesy and at least sent a short email about this. If it has been going on for a month, my time and money has been wasted doing things the old way.

How many advertisers are there out there who don't read WW and still have no clue?

toddb

2:23 pm on Jul 7, 2003 (gmt 0)

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On some of my keywords this is a recent change as I was working a campaign pretty hard the last 2 weeks and just on Friday did I see my effort had all been wasted. So i am not sure if it finally got to me or if it was implemented more widely since about the first of the month. I have a term that worked the old way on the 29th or 30th that did not on the 4th.

Tropical Island

2:29 pm on Jul 7, 2003 (gmt 0)

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"This has been going on for a month that I noticed, surprised others didn't pick up on it."

We use extensive mispellings in our campaign and they have been very effective. A few weeks ago I saw one of our competitors under a common mispelling of a term we compete under. I couldn't believe he had the knowledge to figure it out based on the balance of his campaign. Now I know why he is there.

I do NOT agree that this is a good thing. Why should our initiative and research now be handed over to the lazy and uninformed. I hate Over's WordMatch and I don't like this. I thought Google was above this kind of backdoor sneakiness.

1milehgh80210

3:17 pm on Jul 7, 2003 (gmt 0)

10+ Year Member



Are clicks on misspellings documented as such?
Should'nt advertisers be able to disable certain misspellings? I.E, how many people who type or click on "cruzea" will buy a cruise? (true)
I guess those with long, easily mispelled names will get a lot of extra traffic though..

the_nerd

7:45 pm on Jul 7, 2003 (gmt 0)

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when will they switch from "did you mean XY?" to "you MEAN XY!"?

Zamboni

8:39 pm on Jul 7, 2003 (gmt 0)

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This is disturbing in that I don't believe Google announced the changes and if it affects what I'm going to be spending I have the right to know. I think even Overture announced it but you needed a degree in gobbledyspeak to figure out what they were actually going to do.

SlyOldDog

11:55 pm on Jul 7, 2003 (gmt 0)

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This isn't an official statement. It was sent to me by my Adwords manager. But it sure doesn't look like her normal writing style so I guess it's been written by the marketing team. I know it's agianst TOS to post e-mail messages, but this one looks more like a statement from above: Coming to a screen near you soon:

So you have the option to turn off the spell matcher if you go for exact match. not perfect because you'll need to put in all permutations of phrases, but better than nothing.

[edited by: Shak at 6:46 am (utc) on July 8, 2003]
[edit reason] no email quotes, as per TOS [/edit]

EliteWeb

12:14 am on Jul 8, 2003 (gmt 0)

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ok i see that it doesnt work for exact matches but i have huge campaigns i dont need the mispellings coming up for, what angle to take this from, go in and change them all to exact matches?

dougb

12:47 am on Jul 8, 2003 (gmt 0)

10+ Year Member



That statement strikes me as a bit disingenuous. I don't understand how it's the right decision for Google from the user's perspective. It is simply increasing the probability that people who make spelling errors are funneled toward commercial listings. It is *decreasing* the probability that the user will see (and click on) the spell-corrected unpaid listings, which in many cases are more relevant. If Google's spell-correction is accurate enough that they feel comfortable automatically mixing in commercial listings, and if this decision is really about the end user, then why haven't they done the same thing for the unpaid results too?

hannamyluv

1:50 am on Jul 8, 2003 (gmt 0)

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why haven't they done the same thing for the unpaid results too

Perhaps it is the next step. Watch the fire fly then.

GumbyDave

2:49 am on Jul 8, 2003 (gmt 0)

10+ Year Member



An exact match is an exact match. When I buy [widgets], I don't want it showing up in [-keyword widgets]. If your comapring Adwords to another PPC, an exact match is an important feature. I can pay less than 5 cents elsewhere, and show in all widget and widgets when only purchasing widget. I didn't want that.

This isn't about keywords (to me) as much as it is about trust. They didn't have to notify us per the user agreement, because they didn't modify the FAQ. Certainly Adwords knows when you make a claim, you have to back it up. I doubt you'll see an * next to exact match on their webpage, and if they'll do it with this, they'll do it with other things. They have already.

I would have posted this myself, but just figured I was late in the game, and frankly, don't post much, just read once in awhile. If this surprises you, I can assure you more are in store.

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