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Sudden change in keyword analysis in campaign? Are there any issues?

This keyword is not permitted to show your ads in the targeted location.

     
10:59 am on Nov 6, 2007 (gmt 0)

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"This keyword is not permitted to show your ads in the targeted location."

I get this message with a certain keyword phrase that has been fine for a few months. Hence, clickthroughs and impressions are down.

For another campaign, when I hovered over the keyword analysis tab again, it gave the message as if I had just added the keyword, even though I haven't! (message being keyword not showing, because you just added the keyword etc)

Anybody else had any issues like this?

Many thanks

11:32 pm on Nov 26, 2007 (gmt 0)

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Now, with those disclaimers out of the way - my hope is that this will be resolved either later today or tomorrow.

Anyone see this problem fixed yet?

still broken here

OK, well, I guess that's the last time that I give a best-guess date estimate. :(

My apology - and I guess I'll revert to I'll post again when I know it's fixed" method of keeping you all updated. ;)

AWA

12:18 pm on Nov 27, 2007 (gmt 0)

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Hi

Any word of a resolution? I am following up with my Google AM but wanted to know if there were others in the same boat.

This seems to be affecting loads of people in the UK at least.

cheers

2:52 pm on Nov 27, 2007 (gmt 0)

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Still having problems here. (Florida)
1:25 am on Nov 28, 2007 (gmt 0)

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It's fixed now.
1:49 am on Nov 28, 2007 (gmt 0)

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Not fixed for me. Still getting:

"No
This keyword is not permitted to show your ads in the targeted location"

for pretty much all keywords, even though they are running and getting clicks.

3:31 am on Nov 28, 2007 (gmt 0)

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Yeah still broken here as well, still get the same message as koncept and "The keyword phrase doesn't currently trigger any of your ads." even though my ads are showing in both cases.
3:42 am on Nov 28, 2007 (gmt 0)

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I guess Google likes me for a change. :-)

I was getting the "The keyword phrase doesn't currently trigger any of your ads" message until earlier today, but now the Keyword Analysis pop-up seems to be working just as it should.

4:58 am on Nov 28, 2007 (gmt 0)

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i have the same problem and now all my keys incactive, i need to pay like 1$ to get it active, and my landing page are perfectly matched the keys :(
11:56 am on Nov 28, 2007 (gmt 0)

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It seems to be working now for me.
2:09 pm on Nov 28, 2007 (gmt 0)

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Not fixed here also. UK also.
4:06 pm on Nov 28, 2007 (gmt 0)

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Not fixed here as well. US.
6:59 pm on Nov 28, 2007 (gmt 0)

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It's fixed now.

Not fixed for me...

It seems to be working now for me.

Not fixed here also. UK also.

Hmmmm.

I heard from the tech team yesterday - about an hour or so before Rehan's "It's fixed now" post - that the issue with the Ads Diagnostic tool had been resolved - but decided to hold off mentioning it in this forum, overnight, until I was certain.

Today, within the last hour, the tech folks have confirmed for me that all indications (other than the several 'not fixed' posts here) are that this issue is in fact resolved.

The tech team wondered whether it was possible that those in the 'not fixed' camp here might be misinterpreting the rejection reasons that they're legitimately seeing as further evidence of the issue. (I am nearly positive, for example that this will be the case for the "...all my keys incactive, i need to pay like 1$ to get it active, and my landing page are perfectly matched the keys" post earlier in the thread.)

If you feel that you are still seeing messages which are in error, I'd ask you to please contact AdWords support with the details, and ask that they escalate your email to the tech team. If this is not fully resolved, then the tech folks will certainly be looking for 'active' examples which indicate that that is the case.

Thanks!

AWA

9:29 pm on Nov 28, 2007 (gmt 0)

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As requested, I contacted support with an example, they told me they were aware of the problem and are still working on fixing it. I gave them an example in my account and they confirmed my ad was showing even though the message says "This keyword is not permitted to show your ads in the targeted location" and would look into it.
5:30 pm on Nov 29, 2007 (gmt 0)

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I am still having this problem with one client account. Is this something we should contact support about or will it eventually get fixed?
6:05 pm on Nov 29, 2007 (gmt 0)

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I am still having this problem with one client account. Is this something we should contact support about or will it eventually get fixed?

Hi claudiadot - I hope you will contact the support team, as mentioned in an earlier post, which I've excerpted below:

[...] If you feel that you are still seeing messages which are in error, I'd ask you to please contact AdWords support with the details, and ask that they escalate your email to the tech team. If this is not fully resolved, then the tech folks will certainly be looking for 'active' examples which indicate that that is the case.

To that I'd add to please be sure to send specific information so that the tech folks can try to reproduce what you are seeing. They'll need the account, campaign, ad group, and the keyword(s) for which you are seeing a message you feel is in error. Maybe even add that "AdWordsAdvisor on WebmasterWorld" specifically requested that your information be escalated to the tech team.

Thanks very much!

AWA

9:59 pm on Nov 29, 2007 (gmt 0)

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I gave them an example in my account and they confirmed my ad was showing even though the message says "This keyword is not permitted to show your ads in the targeted location" and would look into it.

Same for me; will report.

3:28 am on Nov 30, 2007 (gmt 0)

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The support person I contacted followed up with me and told me the technical specialist they consulted confirmed the issue is still occuring for some advertisers and they are once again working to resolve it.
5:11 am on Nov 30, 2007 (gmt 0)

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The support person I contacted followed up with me and told me the technical specialist they consulted confirmed the issue is still occuring for some advertisers and they are once again working to resolve it.

Correct - you beat me too it, Kobayashi. I also had this confirmed a few hours ago.

So, once again, my apology to those who are experiencing this. In anticipation of the next question, I don't really have a time frame for resolution - though I will certainly update as I know more.

Many thanks to those who sent details to support. :)

AWA

6:06 pm on Dec 4, 2007 (gmt 0)

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Unfortunately, I still appear to be having problems.

However ... It has changed now from random messages during the keyword preview to "You have reached and exceeded your budget."

What!

So I thought this was still a bug in the preview tool. But I used the ads diagnostic tool, and nope the ads do not show.

I then used normal Google, nope, the ads do not show.

The funny thing is I am nowhere near reaching my budget, looking at my stats. But my ads do not appear :-0

Cheers

Manoj

9:45 pm on Dec 4, 2007 (gmt 0)

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I'm still seeing the message about the keyword not being permitted to show my ads in the targeted location. Kind of weird; all my locations (and my clients' locations) are just plain US and Canada.
11:54 am on Dec 5, 2007 (gmt 0)

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Is this fixed yet? Even though I said earlier in the thread that it seems to be working, I'm still finding examples of it not working.

There was a post on Inside AdWords yesterday called 'Update to the Ads Diagnostic Tool' - is this the all clear?

2:50 pm on Dec 5, 2007 (gmt 0)

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Hmmm... I'm seeing it work for most keywords, but give the old error again for other keywords. So I guess it's not quite all fixed yet.
4:28 pm on Dec 5, 2007 (gmt 0)

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It appeared to be fixed when using it on some keywords. But now it is the same as before.

Also, I appeared to have exceeded my budget again, despite not being nowhere near it, and this message does appear to cause it to stop showing my ads.

9:06 pm on Dec 5, 2007 (gmt 0)

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Is this fixed yet? Even though I said earlier in the thread that it seems to be working, I'm still finding examples of it not working.

There was a post on Inside AdWords yesterday called 'Update to the Ads Diagnostic Tool' - is this the all clear?

Sorry for the confusion, beesticles.

No, this is not yet resolved - though it is an issue seen only by a very limited number of advertisers at this point. My (continued) apology to those who find themselves within that group.

I'm reluctant to call out a date for resolution - having been incorrect once already - though I will certainly post again to this thread when I get the 'all clear' from engineering.

Once again, thanks for your patience.

AWA

9:43 pm on Dec 5, 2007 (gmt 0)

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AWA, Thanks for the update!

[edited by: Rockgar at 9:51 pm (utc) on Dec. 5, 2007]

7:19 pm on Dec 9, 2007 (gmt 0)

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Hello,

I also experienced this kind of message, "You have reached and exceeded your budget", but my actual daily budget vs my ad spent is still ok... no matter how i increase my budget, it still prompts me the, "you have reached and exceeded your budget' error...

So this is a related issue?

Thanks much

6:56 pm on Dec 10, 2007 (gmt 0)

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I also experienced this kind of message, "You have reached and exceeded your budget", but my actual daily budget vs my ad spent is still ok... no matter how i increase my budget, it still prompts me the, "you have reached and exceeded your budget' error...

So this is a related issue?

Hello Minut, and welcome to WebmasterWorld.

There are a very small number of advertisers seeing a message in error at present. And those effected will see a message that says there ad is not appearing, when in fact it is running.

I would say with about 98% certainty that the message you are seeing is accurate - and not part of the issue discussed here. Here are a couple of things to keep in mind regarding the message you received:

If your budget is not sufficient to allow your ad to safely appear 24/7 (i.e without exceeding your budget by the time 24 hours have elapsed) the AdWords system will start and stop the delivery of your ad over the course of the 24 hour day. If you look for your ad during the time that it is not showing, and use the Ads Diagnostic Tool, it will return the message that you have seen. However, this message does not literally mean that your budget has been reached or exceeded. Instead it means that if your ad were to show all the time, then the budget would be in danger of being exceeded - and delivery has been stopped temporarily.

Also be aware that when you change your daily budget it may take an hour or more for that change to be updated in all servers worldwide. Then, once the change has been updated, you will not see stats which reflect that change for another three hours, due to normal server delays. So, when you change your daily budget, you'd be best off to give it 4 or 5 hours before checking to see if your ad is appearing more often, or checking on it using the Ads Diagnostic Tool.

AWA

6:57 pm on Dec 10, 2007 (gmt 0)

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AWA, Thanks for the update!

Sure thing. ;)

By the way, is anyone still seeing this issue?

AWA

7:02 pm on Dec 10, 2007 (gmt 0)

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Looks like mine has been fixed.
11:52 pm on Dec 10, 2007 (gmt 0)

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By the way, is anyone still seeing this issue?

I asked this several hours ago, as I was expecting to hear from engineering late this afternoon that this issue is considered to be resolved. And, I have now received that confirmation.

Looks like mine has been fixed.

That's good to hear Uban - thanks! Off to a good start. :)

If anyone is seeing a case of the AdWords Diagnostic Tool saying that your ad is not running, when a search tells you that it is, please let me know.

Once again, please accept my apology for just how long this has taken to resolve for everyone.

AWA

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