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I would like to see some notification when there are known issues with an option or tool, so that we don't have to flail around and waste time trying to figure out what's going on.
This type of slowdown today seems like the perfect situation where an update appearing on the log-in screen, or elsewhere, would quell fears of this being an isolated issue and notify users of expected timelines - if any - for resolution.
FYI - I'm unable to access any accounts at present - but I receive this error within my MCC:
Your billing information is temporarily unavailable.
At this time, we are unable to provide information regarding your billing information or history on either the Billing Preferences or Billing Summary pages. However, please note that you can still access information unrelated to billing from the menu at the top of any page within your account.
Thank you for your patience. Please check back soon for your updated billing information.
My apology for the inconvenience this has caused those of you who were affected. I've looked into it briefly, and early word has it that things should be getting back to normal in the very near term - perhaps even by the time you read this.
In the meantime, I'll keep my eye on this thread. ;)
The problem has been very bad all day here in Spain, and as poster_boy said, it would be great to see a message when login into our account letting us know that something is goign on, otherwise it can get quite frustrating.
Anyway, thank you for your message, I'm off for a walk to cool off ;)
...and Adwords is back to normal.
Very glad to hear it. ;)
...as poster_boy said, it would be great to see a message when login into our account letting us know that something is goign on, otherwise it can get quite frustrating.
I certainly understand the frustration, and will pass the feedback along again. Here's one point worth noting, though, by way of explaining why this is not as straightforward as one might imagine:
When issues like this occur, they typically occur for a very small percentage of all advertisers. In light of this an 'alert' message in all accounts (including those of the majority who are not experiencing the issue) might prove to be unnecessarily alarming - and not taken kindly. Further, it's not a matter of just a few moment's work to pinpoint only those accounts affected and send an appropriate message - meaning that the alert could actually arrive after the issue had been resolved.
All that said, I can only agree that knowing what's afoot is a very good thing - and I'll make sure your feedback is heard. I've already started to do so, in fact.
Again, I apologize for the inconvenience to those who had issues with their account today.
When issues like this occur, they typically occur for a very small percentage of all advertisers. In light of this an 'alert' message in all accounts (including those of the majority who are not experiencing the issue) might prove to be unnecessarily alarming - and not taken kindly.
I think this situation could be ameliorated by some careful wording - all you'd have to say is "Some users may be experiencing difficulties with thus-and-so - please be aware our engineers are aware and working on the issue. We appreciate your patience while we work to resolve this issue as soon as possible"
Just a simple statement like that could possibly save HOURS of otherwise wasted time.