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Is adwords really slow now for anyone else?

     
3:30 pm on May 2, 2007 (gmt 0)

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For the last 20 minutes - my adwords account has been running in extreme slow motion. I've already cleared my history and cookies - and I've tried from firefox. Anyone else having this problem?
3:37 pm on May 2, 2007 (gmt 0)

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Yes, it's dire. Looks like they're rolling out a new look interface?

Annoying though as I need to change my billing credit card but it's too slow to do anything and keeps logging me out.

3:40 pm on May 2, 2007 (gmt 0)

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aye aye its painfully slow.
3:41 pm on May 2, 2007 (gmt 0)

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AdWords is always slow, but right now I can't do a thing in it. I keeps logging me out of my account when I click on links, redirecting me to other accounts, and telling me that changes have not been processed when I'm not making any changes.
3:54 pm on May 2, 2007 (gmt 0)

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It's logging me out every few minutes, in addition to being painfully slow.
3:55 pm on May 2, 2007 (gmt 0)

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Yep,

Same here, I need to delete a load of non converting keywords and its megga slooooooooooooooow at the minute.

Bek.

3:59 pm on May 2, 2007 (gmt 0)

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Glad to know it wasn't just me. And since I can't control it - I'm going out to mow the lawn :)
4:01 pm on May 2, 2007 (gmt 0)

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Yep, seeing the same here (UK) too.

I tried taking advantage of it by going in the garden for a bit of air and sun, but kept thinking of ads and keywords :-)

4:06 pm on May 2, 2007 (gmt 0)

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I actually got a "Adwords Down" message around 11:45 AM EST. But now it's crawling at a painful rate.
4:23 pm on May 2, 2007 (gmt 0)

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A great suggestion from Netmeg in the Features I'd Like to See thread:

I would like to see some notification when there are known issues with an option or tool, so that we don't have to flail around and waste time trying to figure out what's going on.

This type of slowdown today seems like the perfect situation where an update appearing on the log-in screen, or elsewhere, would quell fears of this being an isolated issue and notify users of expected timelines - if any - for resolution.

FYI - I'm unable to access any accounts at present - but I receive this error within my MCC:

Your billing information is temporarily unavailable.
At this time, we are unable to provide information regarding your billing information or history on either the Billing Preferences or Billing Summary pages. However, please note that you can still access information unrelated to billing from the menu at the top of any page within your account.

Thank you for your patience. Please check back soon for your updated billing information.

4:36 pm on May 2, 2007 (gmt 0)

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I've got the same error message - groan.
4:36 pm on May 2, 2007 (gmt 0)

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I haven't been able to log in at all this morning, the site just keeps trying to load endlessly.
4:39 pm on May 2, 2007 (gmt 0)

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Same here in Germany.
5:09 pm on May 2, 2007 (gmt 0)

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Same here in Dallas.
I did receive a message earlier that maintenance was being performed.
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5:44 pm on May 2, 2007 (gmt 0)

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Sorry folks, I've been away from my computer for a bit.

My apology for the inconvenience this has caused those of you who were affected. I've looked into it briefly, and early word has it that things should be getting back to normal in the very near term - perhaps even by the time you read this.

In the meantime, I'll keep my eye on this thread. ;)

AWA

5:59 pm on May 2, 2007 (gmt 0)

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Thank you AdWordsAdvisor,

The problem has been very bad all day here in Spain, and as poster_boy said, it would be great to see a message when login into our account letting us know that something is goign on, otherwise it can get quite frustrating.

Anyway, thank you for your message, I'm off for a walk to cool off ;)

6:04 pm on May 2, 2007 (gmt 0)

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Still painfully slow
6:19 pm on May 2, 2007 (gmt 0)

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Thanks, AdwordsAdvisor. I just sent our G rep an email to find out what's up. I've tried to add a new adgroup for over the last two hours, and it is not working - times out or kicks me out, landing me back on the campaign summary page.
justablink
6:22 pm on May 2, 2007 (gmt 0)

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yea still slow here too.
6:27 pm on May 2, 2007 (gmt 0)

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not only that, it keeps login me out every 60 seconds!
7:29 pm on May 2, 2007 (gmt 0)

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Emailed our rep, got a reply back that everything is working now. I logged in, and Adwords is back to normal.
justablink
7:31 pm on May 2, 2007 (gmt 0)

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yea it seems better
10:08 pm on May 2, 2007 (gmt 0)

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Still booting me out and logging back in every 3-4 page loads.
10:27 pm on May 2, 2007 (gmt 0)

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...and Adwords is back to normal.

Very glad to hear it. ;)

...as poster_boy said, it would be great to see a message when login into our account letting us know that something is goign on, otherwise it can get quite frustrating.

I certainly understand the frustration, and will pass the feedback along again. Here's one point worth noting, though, by way of explaining why this is not as straightforward as one might imagine:

When issues like this occur, they typically occur for a very small percentage of all advertisers. In light of this an 'alert' message in all accounts (including those of the majority who are not experiencing the issue) might prove to be unnecessarily alarming - and not taken kindly. Further, it's not a matter of just a few moment's work to pinpoint only those accounts affected and send an appropriate message - meaning that the alert could actually arrive after the issue had been resolved.

All that said, I can only agree that knowing what's afoot is a very good thing - and I'll make sure your feedback is heard. I've already started to do so, in fact.

Again, I apologize for the inconvenience to those who had issues with their account today.

AWA

10:58 pm on May 2, 2007 (gmt 0)

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It's slowing down again, 6pm central time. :-(
11:06 pm on May 2, 2007 (gmt 0)

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Yup, here in the eastern US too (7:06 PM).
4:53 am on May 3, 2007 (gmt 0)

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When issues like this occur, they typically occur for a very small percentage of all advertisers. In light of this an 'alert' message in all accounts (including those of the majority who are not experiencing the issue) might prove to be unnecessarily alarming - and not taken kindly.

I think this situation could be ameliorated by some careful wording - all you'd have to say is "Some users may be experiencing difficulties with thus-and-so - please be aware our engineers are aware and working on the issue. We appreciate your patience while we work to resolve this issue as soon as possible"

Just a simple statement like that could possibly save HOURS of otherwise wasted time.

1:29 pm on May 3, 2007 (gmt 0)

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I'm getting the "Your billing information is temporarily unavailable" error now. I can't access any of the ad groups or campaigns in the account.
2:01 pm on May 3, 2007 (gmt 0)

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Me too. Same as yesterday. I've been waiting almost 24 hours to check some stats and I can't even access my campaigns. AWA, any updates on this?
2:21 pm on May 3, 2007 (gmt 0)

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I am also having the same problems as yesterday except I can access Reports and can actually run a report. It's very slow, but it runs. Can't get anywhere else, though. This is frustrating.
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