AdGroup sorting misbehaving?

Sorting of Adgroups in Campaing constantly reverts to "by clicks"

[mykel79]

For the past couple of days my Adgroups have been showing up in the interface sorted by clicks.

I can change the setting (like sort by Ad group name), but after that no matter what I click it reverts back to sorted by clicks.
Since many times I like to sort by Ad group name or impressions, this is driving me insane.

Anyone had this happen? I would think that maybe some cookie is getting lost, but I haven't changed any settings in my browser and the same thing happens in IE and Firefox.

[sem4u]

I like to sort by impressions too sometimes, but this just is not working at the moment. When I click on 'next' to see the next AdGroup down the list the sorting is not correct.

[robertskelton]

This is so frustrating, I'm only getting half as much work done each day - this happened once before (perhaps a year ago?) and took a week or two to get fixed.

Repeat - frustrating!

[Pengi]

I've noticed that same - I normally have mine sorted by AdGroup Name and need to re-order before I can capture my stats.

Not a big problem, but very annoying nevertheless.

[cline]

Yes, very annoying. I wish they'd fix it.

[sem4u]

This is still not working correctly for me and I have emailed support to let them know.

[mykel79]

Same here, still not working right. Might seem like a minor thing, but it's very annoying.

[RhinoFish]

Still doing it here too.

[Kobayashi]

Same here as well and it is really getting frustrating. How hard can this be to fix?!

[Pengi]

All I can think of is to keep reporting it - but I don't expect it to be fixed before January.

[arieng]

Everything is normal in the Adwords Editor program. Maybe this will be enough incentive to get some of you to try it. :)

[deep_alley]

Wow I didnt even notice this, I guess cause my stats are usually sorted by clicks and I usually sort 3 - 4 columns before I move onto the next ad group/campaign. But I have to agree this can be very very annoying.

Btw arieng the adwords editor does not show any data right? so how would it help?

[Israel]

If you're not so much interested in stats, but just want to locate adgroups better, try setting the date to the first day you set up the campaign.

If you're like me and started a campaign with a single ad group, chances are it got no clicks that first day, thereby they stay sorted by name.

Only helps in limited circumstances obviously, but it's a tad better than constant frustration.

Happy Holidays!

Israel

[arieng]

Hi Deep Alley - I am able to access impression, click, ranking, and even conversion statistics through Editor. Are you not able to?

[toddb]

Why oh why do they constantly feel a need to change stuff with clearly zero user input?

[eleven80]

"I am able to access impression, click, ranking, and even conversion statistics through Editor. Are you not able to?"

.. For anyone wondering how to do this, select 'Data' from the toolbar, then 'Stats' and select the dates you want stats displayed for. (Currently only shows stats for yesterday, last 7 days or last 30 days).

[RhinoFish]

if you're not using the editor, but are working in the live gui, this problem still exists.

[Pengi]

Suggestions for ways round the "problem" (e.g. using AdWords Editor) are not necessary - it is simple a question of re-ordering each time a new campaign is opened. This isn't really a "problem" it is just extremely annoying.

I regularly record my stats into a spreadsheet to support later analysis. This now requires me to add an extra keypress into a very repetitive process (or record all may data against the wrong AdGroups as I had done before I noticed the default ordering had changed).

Just a small issue, but can we have it back how it was please.

[Pengi]

I've just received by response from AdWords support.

Apparently "while it is possible to alter the sort order at the campaign summary level and have it remain that way, it is only possible to alter the sort order at the campaign and Ad Group level each time you enter those particular windows."

They go on to explain how to re-set the sort order. Something I know only too well since I've been doing it 25 times a day for the past couple of weeks.

No acknowledgement of a bug now or previously and no acknowledgent of any change. I nust have been imagining the sort order was in AdGroup order for the past 6 months, or maybe there was a relationship between the number of clicks and the AdGroup name until a week or two ago. ;)

I guess we'll have to live without the feature unless enough people e-mail G to ask that they undo whatever they've done. :(

[RhinoFish]

I must have been imagining (and enjoying) the way it was before too.

[deep_alley]

Thanks arieng and eleven80. I only used the editor to make mass copy paste changes. Didn't realise until today that they use to give data in the editor.
Adwords should really start telling advertisers (over multiple ways / channels) about such changes via more than just their blog.

[kooky]

This was DEFINITELY different before, I always used to have my Campaign sorted by Ad Group Name. Always.

PLEASE GOOGLE UNDO THIS CHANGE.

[robertskelton]

I'm still waiting for support to get back to me. I've explained that my staff are wasting an extra hour each day unnecessarily due to this change.

Keep in mind, Google NEVER admits fault, so I'm not expecting a reply saying "oops".

[Pengi]

Keep in mind, Google NEVER admits fault, so I'm not expecting a reply saying "oops".

Sadly, this has been my experience too.

If those that care about this bug/feature/change keep contacting Google AdWords support on the issue, maybe eventually they will do something about it - but I doubt it will ever receive an "oops, sorry" response, or even an acknowledgement that they've changed or fixed it.

I am hoping to see some sort of improvement in Google's customer service, relations and feedback in 2007. I pay AdWords, I am one of Google's customers (albeit a small one perhaps). With respect to their customer service, Google is a very long way behind most organisations I come across.

[RhinoFish]

still broken. wastes time. as if it isn't already a large enough time investment to manage things...

[Pengi]

I have just received a further reply from Google AdWords Support aplogising for providing me with incorrect information last week.
It now acknowledges that they are aware of this issue and say that it is being dealt with.

[robertskelton]

I just received this:

"according to our Technical Team this is a
known issue. Our engineers are currently working to resolve this issue as soon as possible. In the meantime, I'm afraid that the only workaround is
to have to manually sort again each time you navigate to a new page."

[toddb]

Wow! they admit it is not working. amazing.

[RhinoFish]

I "imagine" they'll have this fixed pretty quickly, can't be a hard thing.

[kooky]

It's been that way for at least a MONTH.