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AdGroup sorting misbehaving?

Sorting of Adgroups in Campaing constantly reverts to "by clicks"

     

mykel79

9:49 am on Dec 15, 2006 (gmt 0)

10+ Year Member



For the past couple of days my Adgroups have been showing up in the interface sorted by clicks.

I can change the setting (like sort by Ad group name), but after that no matter what I click it reverts back to sorted by clicks.
Since many times I like to sort by Ad group name or impressions, this is driving me insane.

Anyone had this happen? I would think that maybe some cookie is getting lost, but I haven't changed any settings in my browser and the same thing happens in IE and Firefox.

Pengi

2:00 pm on Jan 6, 2007 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



And it still is not fixed.

I guess it's not enough of a problem for them to make it a priority.
How difficult can this be? It can't require new software surely, it worked fine until a month ago!

RhinoFish

7:09 pm on Jan 6, 2007 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



i think we may need to confirm robertskelton's report that it's being looked at... anyone confirm that G has replied to them similarly? or robertskelton, can you provide more context background so we can know a tad more about your comms with them?

robertskelton

8:39 pm on Jan 6, 2007 (gmt 0)

10+ Year Member



My account with them is quite big, but I communicate with them rarely. I put extra pressure on the help person to give me a real answer, because this glitch is actually costing me money (my staff are taking longer to get their AdWords chores done).

This has happened before, and the fix then was also a long-time coming. Anyone with a programming background knows that would probably only take 30 minutes to fix.

My best guess is that the guy in charge of the code is on vacation - I can understand why they wouldn't want someone else to mess with it, for if Adwords went down for a day they could lose hundreds of millions of dollars.

Weekends and vacations seem to be a priority over customer service at Google...

Pengi

7:26 pm on Jan 11, 2007 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



Anyone heard anything recently on the promised fix for this?

sem4u

8:38 am on Jan 12, 2007 (gmt 0)

WebmasterWorld Senior Member sem4u is a WebmasterWorld Top Contributor of All Time 10+ Year Member



I still haven't had a reply from the message I sent them on 21st December....

Pengi

4:40 pm on Jan 12, 2007 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



AWA are you able to confirm that this issue is being addressed?

kooky

2:28 pm on Jan 16, 2007 (gmt 0)

10+ Year Member



F*******K! This is infuriating!

AdWordsAdvisor

7:35 pm on Jan 16, 2007 (gmt 0)

WebmasterWorld Senior Member adwordsadvisor is a WebmasterWorld Top Contributor of All Time 10+ Year Member



AWA are you able to confirm that this issue is being addressed?

Yes, this is a known issue, and is on track to be resolved. To set reasonable expectations, resolution will more than likely occur in about a week - though please don't quote me on that just yet.

I do certainly apologize for the inconvenience this small but annoying glitch has caused some of our advertisers, notably those of you posting here. I've been away from AdWords (and this forum) for a quite some time, but have passed some of your comments on to the tech folks today.

Anyone with a programming background knows that would probably only take 30 minutes to fix.

In a product with as many interdependencies as AdWords, things are rarely as straightforward as one might think at first blush. Such is the case here - though I know that doesn't make the wait any less annoying.

AWA

Pengi

8:10 pm on Jan 16, 2007 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



Thank you for confirming this is still on the list. It may be small but it annoys me frequently.

I understand things are not always as simle as they seem. I would guess that this one will be extremely simple to fix .... just rather tricky finding where the fix needs to be :)

Great White Shark

8:31 am on Jan 17, 2007 (gmt 0)

5+ Year Member



Here is a solution proposed by Google, however it didn't work for me. But give it a try and see if it works.

Thank you for your email. I understand that when you navigate between the campaigns in your AdWords account that the information is sorted by clicks despite having previously selected the campaign to be sorted by impressions.

To fix this problem, it may be necessary to clear your browser's cache and cookies.

To clear your cache and cookies in Internet Explorer, please follow these
steps:

1. Log out of your Google Mail account, and close all other open browser windows.
2. Click the 'Tools' menu at the top of your browser, and select 'Internet Options.'
3. Click the 'General' tab at the top of the dialogue box.
4. Click 'Delete Files' under 'Temporary Internet files.'
5. Select 'Delete all offline content' by checking the box.
6. Click 'Delete cookies,' and then click 'OK.'

In some cases, it may be necessary to clear your cache more than once to completely fix the problem. If you continue to experience difficulties, please respond to this message and we'll investigate the issue further.

robertskelton

8:50 am on Jan 17, 2007 (gmt 0)

10+ Year Member



"To fix this problem, it may be necessary to clear your browser's cache and cookies."

I got given that advice, but then when I told the Google lady that *everybody* was experiencing the same problem, she passed my query on to the tech department...

Israel

9:22 am on Jan 17, 2007 (gmt 0)

5+ Year Member



Clear cache, delete cookies - that's been the "cure" for everything since IE 1 ;)

I for one hate deleting all cookies. A lot of pointers get lost. Some "Remember me" type ids and passwords are stored (poorly) that way.
DON'T DO IT, IMHO!

Actually, you can leave the sort alone, as far as I'm concerned. I've kind of gotten used to it now.... Shows me where the heaviest activity in a campaign is at first glance ;)

Israel

AdWordsAdvisor

11:57 pm on Jan 17, 2007 (gmt 0)

WebmasterWorld Senior Member adwordsadvisor is a WebmasterWorld Top Contributor of All Time 10+ Year Member



Clear cache, delete cookies - that's been the "cure" for everything since IE 1 ;)

I call it the miracle cure. That, and simply turning off my computer, thinking stormy thoughts, then rebooting. ;)

I for one hate deleting all cookies. A lot of pointers get lost. Some "Remember me" type ids and passwords are stored (poorly) that way. DON'T DO IT, IMHO!...

I know what you mean. In general (and I don't think deleting cookies is the solution to the issue mentioned in this thread) an alternative to deleting all cookies (at least for those who are into this kind of operation) would be to delete all cookies relating to AdWords - and leave the rest.

AWA

robertskelton

12:08 am on Jan 24, 2007 (gmt 0)

10+ Year Member



FIXED!

Well at least it is now working for me how it used to. Hopefully everyone else has this standard functionality back as well.

sem4u

12:04 pm on Jan 24, 2007 (gmt 0)

WebmasterWorld Senior Member sem4u is a WebmasterWorld Top Contributor of All Time 10+ Year Member



It is back working correctly for me as well.

RhinoFish

4:04 pm on Jan 25, 2007 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



Hurray, fixed here too.

Pengi

8:26 pm on Jan 25, 2007 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



Thanks G
I'll sleep again at night now.

AdWordsAdvisor

1:14 am on Jan 26, 2007 (gmt 0)

WebmasterWorld Senior Member adwordsadvisor is a WebmasterWorld Top Contributor of All Time 10+ Year Member



I'll sleep again at night now.

Now that's good news. ;)

Glad things are back to normal, and, again, my apology that resolution took a while in coming.

AWA

This 48 message thread spans 2 pages: 48
 

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