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Earnings last month but 0.00 unpaid earnings

this cannot be right, please help!

   
8:35 pm on Oct 13, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I have recently sold my main website that earned a couple thousand a month and my remaining sites only earn a couple hundred a month.

I've taken a full time job (for now) and don't even have time to get on my websites.

I earned #*$!.XX last month, however it shows 000.00 in unpaid earnings.

From searching this can only be a deduction for invalid clicks.

First of all, how are can Google remove a couple hundred dollars and 100% of my earnings for an entire month without so much as even an automated explanation?

Second, I don't click my own ads. Heck I haven't even SEEN my own ads the last month. AND if I did happen to click one of my own ads, it certainly would have been by accident and only one time at most, although I'm almost certain that isn't even possible.

Hell I've been in the hospital with a broken leg, then I got shingles, I work an hour away from home, have two girls I have 50% custody of and I just moved into a new home. I don't have time to do anything but check my earnings to see what my check is going to be.

And right about now, I really need that money! It may only be a couple hundred dollars, but it's a couple hundred dollars I can't afford to miss right now, especially with zero explanation whatsoever.

If anyone can help me with this issue, please do so!

Thanks!
8:56 pm on Oct 13, 2011 (gmt 0)

WebmasterWorld Senior Member netmeg is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



I can't help your situation; you probably need a Google employee to take a look and your best bet of catching the attention of one is on the AdSense Help Forum.

But as far as invalid clicks - that's a broad term that doesn't necessarily mean *you* did anything wrong. It could also mean that you experienced some unusual traffic (I sometimes get a rush of traffic from China on my Michigan-themed site that seems to click like crazy - and probably gets written down as invalid) and it could even mean that the advertiser defaulted on paying for the ads. So they're not necessarily accusing you of anything nefarious.

That said, there was a bug in August where some people got that 0.00 in earnings message (I was one of them) and it took Google till the middle of the month, but eventually they corrected it. So I wouldn't give up yet, but go check on the AdSense Help forum, in the Payment section, and see if anyone else is complaining about this. And add your voice.
4:27 pm on Oct 14, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Same problem here with finalized earnings.

"A payment will not be issued this month. Your unpaid earnings prior to October 1, 2011 was calculated to be 0.00"

I'm 100% sure this is a bug in their system because in the new adsense interface the column "Last Month" shows the correct estimated earnings for September.

Is anyone else seeing no finalized earnings for September?
5:47 pm on Oct 14, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Found on the support forums. They are aware of this problem and working on a solution.
11:49 pm on Oct 14, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Thanks guys.

I'd posted on the support forums but there were people from every month with the issue.

I'm wondering if it has to do with switching to the new platform. Because I didn't switch until I had to, and that's when I noticed it at least.
8:00 pm on Oct 15, 2011 (gmt 0)



I have the same problem, i think there's a problem on google adsense system.
4:09 pm on Oct 19, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I hope so brali, No reply yet from Google to my contact form submission and no alerts that my forum posts have been replied to, and it's still stuck that way...
8:50 am on Oct 25, 2011 (gmt 0)

WebmasterWorld Senior Member lame_wolf is a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



I look after two accounts. One is still showing zero amounts for last month, the other is showing the correct figure, so they haven't fixed the problem.
8:18 pm on Oct 26, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Very frustrating ..still showing 0.00 unpaid and no PIP
7:15 pm on Oct 27, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Anyone else with this issue actually received a Payment yet? (haven't here)
7:30 pm on Oct 27, 2011 (gmt 0)

WebmasterWorld Senior Member netmeg is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



Personally, I would be making myself thoroughly obnoxious everywhere I could. (Even more than naturally so) Meaning the AdSense Help Forum, Twitter, and anywhere else I could think of.
7:57 pm on Oct 27, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



The part that bothers me most is that Google didn't even bother to have enough respect to at least email all of us about this issue so we could plan our monthly bills accordingly

I screwed up and using the old Adsense format at the last thing I see in payments list is Payment Issued ..
wasn't until the next day when I got a overdraft fee that I went in and realized that that Payment Issued was actually Last Months ! Yes that part is my fault I should have looked a bit closer.

So now I have a coupe hundred in over drafts coming through the LEAST I want from Google is to TELL ME (US)when Payment will ACTUALLY be sent..

Dont be evil sure seems to be fading to black
8:08 am on Oct 28, 2011 (gmt 0)

WebmasterWorld Senior Member lame_wolf is a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



The part that bothers me most is that Google didn't even bother to have enough respect to at least email all of us about this issue so we could plan our monthly bills accordingly
It didn't affect everyone. You should have received an email now to let you know you've been paid. (That doesn't mean the bank will pay out yet.)
4:08 pm on Oct 28, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Nothing new to report..I did receive an email back yesterday to a support ticket saying they are looking into it.

Still no PIP
5:44 pm on Oct 28, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



This is happening to me as well. I emailed support using one of the online forms and got a response back that said they're looking into it.

I just hope they can look a little faster :)
6:28 pm on Oct 28, 2011 (gmt 0)

WebmasterWorld Senior Member lame_wolf is a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



One account that wasn't affected received an email to say that its been paid.
I then accessed the email account of the one that was affected, and there was a similar email.

I haven't yet checked with the bank because they always seem to keep it for days on end to make more money on the interest. But I am confident that it is there for both accounts. Yours should be the same.
6:56 pm on Oct 28, 2011 (gmt 0)

10+ Year Member



No email, no money in bank. Monday and Tuesday are banking holidays in my country. Curious to see what Wednesday or Thursday might bring.
7:04 pm on Oct 28, 2011 (gmt 0)

WebmasterWorld Senior Member lame_wolf is a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



Monday and Tuesday are banking holidays in my country.
That's a bummer. But don't fret, it should arrive okay.
10:18 pm on Oct 28, 2011 (gmt 0)

10+ Year Member



This is really unacceptable. We have posted on Google's own forum with others in the same position and nothing in reply from Google. Sent a message through Adsense where they take a screen-dump of the page explaining the concerns and no reply. It seems from the dates on Google's forums that this issue was known about around October 10th and here we are at the end of the month and it has yet been resolved.

Surely Google could have emailed or messaged the affected publishers with some kind of explanation? To just ignore people like this. Just what has the Mighty Google turned into?
10:41 pm on Oct 28, 2011 (gmt 0)

WebmasterWorld Senior Member lame_wolf is a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



This is really unacceptable. We have posted on Google's own forum with others in the same position and nothing in reply from Google.


Did you not see this?...

Hi pubs,

I can confirm that we're aware of this issue and we're working to resolve it. Don't worry -- your August earnings were calculated correctly, and the issue appears to be a reporting error that is preventing those finalized August earnings from showing up as they normally do.

I'll post back here when we have more info. Apologies I wasn't able to update this thread earlier.

Chris
[google.com...]

Or this?...

Hi ******,

Thanks for the follow up. The bug does not affect your payments so you
should receive your payment as per the normal cycle even if your earnings
do not display in your account. Apologies for the confusion!

For additional payments related information, visit our Payments Guide at
[google.com...] . You can also visit our Help
Center at [google.com...] for common questions and
optimization tips.

Sincerely,

The Google AdSense Team
[google.com...]

Okay, the latter came from one of the users and not the Adsense Pro directly, but it was mentioned.

Anyway, we are not due to be paid until the 10th of the next month at the latest. Yes, it is annoying at times...
2:44 pm on Oct 29, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Lame Wolf.. The Problem is despite Google saying

"The bug does not affect your payments so you
should receive your payment as per the normal cycle even if your earnings
do not display in your account"


The FACT is it HAS affected our Payments.. We have NOT been Paid..

AND we are not getting any response from Google..they are silent on the problem..there is NO communication at all ..
2:45 pm on Oct 29, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



At this point it isn't even about the money it is about the lack of communication..most of us are going to sit here all franking weekend "wondering" what the hell is going on..
5:26 pm on Oct 29, 2011 (gmt 0)

WebmasterWorld Senior Member lame_wolf is a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



We have NOT been Paid.

It is only the 29th AND a weekend. EFT doesn't happen over the weekends. Wait till monday or tuesday, or even wednesday if you are having a bank holiday.
5:54 pm on Oct 29, 2011 (gmt 0)



Just discovered I have the same issue "$0.00 unpaid earnings prior to Oct 1st." First time in over 5 years Google hasn't paid on time.

I filed a payment inquiry thru a link found on the thread Lame Wolf linked to above:

[google.com...]
7:24 pm on Oct 29, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Lame WolF .."only" the 29th ?

The Point is they said it hasnt affected our Payments. it HAS affected our Payments..

In the 8 years I have been with Google Payment has only once been made after the 27th..and that's was 28th

Clearly Payments have been affected .

The idea that Payments aren't being affected by the "issue" is ludicrous
7:47 pm on Oct 29, 2011 (gmt 0)

WebmasterWorld Senior Member lame_wolf is a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



The Point is they said it hasnt affected our Payments. it HAS affected our Payments.

I look after two accounts. One was not affected by this bug, the other was. I have not yet been paid for either account. Lets wait and see who is correct, yes ?
8:13 pm on Oct 29, 2011 (gmt 0)



I'd only be worried about getting paid if I was the only one experiencing this issue. So my moment of panic quickly lessened once I saw that others have same issue.

Google will pay, even if a few days behind schedule.
2:37 am on Oct 30, 2011 (gmt 0)

10+ Year Member




This is really unacceptable. We have posted on Google's own forum with others in the same position and nothing in reply from Google.


Did you not see this?... Yes, it was written on 13th October, nothing added since.

Hi pubs,

I can confirm that we're aware of this issue and we're working to resolve it. Don't worry -- your August earnings were calculated correctly, and the issue appears to be a reporting error that is preventing those finalized August earnings from showing up as they normally do.

I'll post back here when we have more info. Apologies I wasn't able to update this thread earlier.

Chris
[google.com...]


Or this?... NO

Hi ******,

Thanks for the follow up. The bug does not affect your payments so you
should receive your payment as per the normal cycle even if your earnings
do not display in your account. Apologies for the confusion!

For additional payments related information, visit our Payments Guide at
[google.com...] . You can also visit our Help
Center at [google.com...] for common questions and
optimization tips.


Sincerely,

The Google AdSense Team
[google.com...]


Okay, the latter came from one of the users and not the Adsense Pro directly, but it was mentioned.

Anyway, we are not due to be paid until the 10th of the next month at the latest. Yes, it is annoying at times...


Defend this total lack of professionalism by the Google Adsense department all you want. I and many other publishers are more upset at the total lack of communication and zero customer service by Google.
2:47 am on Oct 30, 2011 (gmt 0)

WebmasterWorld Senior Member lame_wolf is a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



Defend this total lack of professionalism by the Google Adsense department all you want. I and many other publishers are more upset at the total lack of communication and zero customer service by Google.
Whatever.
5:45 am on Oct 31, 2011 (gmt 0)

10+ Year Member



"Whatver"


Great. Thanks, I really appreciate your contribution to this thread.
This 85 message thread spans 3 pages: 85