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Earnings last month but 0.00 unpaid earnings

this cannot be right, please help!

     
8:35 pm on Oct 13, 2011 (gmt 0)

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I have recently sold my main website that earned a couple thousand a month and my remaining sites only earn a couple hundred a month.

I've taken a full time job (for now) and don't even have time to get on my websites.

I earned #*$!.XX last month, however it shows 000.00 in unpaid earnings.

From searching this can only be a deduction for invalid clicks.

First of all, how are can Google remove a couple hundred dollars and 100% of my earnings for an entire month without so much as even an automated explanation?

Second, I don't click my own ads. Heck I haven't even SEEN my own ads the last month. AND if I did happen to click one of my own ads, it certainly would have been by accident and only one time at most, although I'm almost certain that isn't even possible.

Hell I've been in the hospital with a broken leg, then I got shingles, I work an hour away from home, have two girls I have 50% custody of and I just moved into a new home. I don't have time to do anything but check my earnings to see what my check is going to be.

And right about now, I really need that money! It may only be a couple hundred dollars, but it's a couple hundred dollars I can't afford to miss right now, especially with zero explanation whatsoever.

If anyone can help me with this issue, please do so!

Thanks!
8:22 am on Oct 31, 2011 (gmt 0)

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Great. Thanks, I really appreciate your contribution to this thread.
I have contributed to this thread with a lot of common sense and wisdom. Then you come along and acuse me of defending the total lack of professionalism by the Google Adsense department... which I wasn't.

Now wait under the bridge for the much larger billy goat gruff to come along.
1:49 pm on Oct 31, 2011 (gmt 0)

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Lame Wold you seem to be out in left field on this..

Google is Not communicating with Publishers on this Issue. What Part of "Not Communicating" are you having an issue with ?

We just want an Official Response..something beyond "we are aware of the issue"

We will eventually get paid..of course we will that isn't the point...the Point is there is No Communication
2:07 pm on Oct 31, 2011 (gmt 0)

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Lame Wold

Close.
Google is Not communicating with Publishers on this Issue. What Part of "Not Communicating" are you having an issue with ?

None whatsoever.

Both accounts were in the bank this morning. Like I predicted. Yes, even the affected account was in the bank.
3:59 pm on Oct 31, 2011 (gmt 0)

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It's stupid of Google, but there's absolutely nothing anyone over here can do. Your best bet is to keep making a ton of noise on the Google Help Forum.
5:15 pm on Oct 31, 2011 (gmt 0)

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Looks like they have a post on their "Known Issues" page, but it says we will be paid as usual (which hasn't been the case)

[google.com...]

September earnings incorrectly showing as $0 on Payments page.

Details: For a small number of publishers, finalized September earnings are displaying as $0. It appears that this is a synching issue between our payment system and the frontend, so rest assured that your earnings were correctly calculated and will be paid out as usual. Our team is actively investigating this issue, and we will provide an update as soon as we can. No action is required if your account is affected by this issue.
5:35 pm on Oct 31, 2011 (gmt 0)

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but it says we will be paid as usual (which hasn't been the case)
It was for me.
5:53 pm on Oct 31, 2011 (gmt 0)

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It was for me.


That's definitely good to know it was fixed for some.

For several others, it appears it was not paid out "as usual".
5:58 pm on Oct 31, 2011 (gmt 0)

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For several others, it appears it was not paid out "as usual".
That could be down to your bank. It may appear for you after 00:00 if you check it at a cash machine. I know some people are having a holiday in their country for monday and tuesday. Those people will have to wait a bit longer.
7:44 pm on Oct 31, 2011 (gmt 0)

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That could be down to your bank. It may appear for you after 00:00 if you check it at a cash machine. I know some people are having a holiday in their country for monday and tuesday. Those people will have to wait a bit longer.


No, that is not the situation here.

I'm in the US and I'm familiar with how my bank works. Google has not issued the payment yet (for me and for several other publishers).

The payment would have been in my bank last week just as it was for several other US publishers after EFT was posted. Same as it was for the past 8 years :)

Something is different about this month that Google is still working out on their end.
7:52 pm on Oct 31, 2011 (gmt 0)

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Rodney, there could be other reasons as to why there are delays... ones that are not related to the glitch. I am surprised someone hasn't blamed Panda for it. ;)
8:41 pm on Oct 31, 2011 (gmt 0)

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Rodney, there could be other reasons as to why there are delays... ones that are not related to the glitch. I am surprised someone hasn't blamed Panda for it. ;)


Yes, I'm aware there could be other reasons :)

I'm also aware that this could be a legitimate mixup by Google which is why I and others are posting here. Trying to help each other and share info :)
8:56 pm on Oct 31, 2011 (gmt 0)

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I'm also aware that this could be a legitimate mixup by Google which is why I and others are posting here. Trying to help each other and share info
Sadly, we have no ASA anymore. Your best bet is to go to the Adsense forum and make a noise there. At least they do have Google employees that visit the site... even if they do not reply straight away.

I do hope you get it resolved.
9:09 pm on Oct 31, 2011 (gmt 0)

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Sadly, we have no ASA anymore. Your best bet is to go to the Adsense forum and make a noise there. At least they do have Google employees that visit the site... even if they do not reply straight away.


Yes, that's a good tip to try at the official Adsense forum.

Couldn't hurt also posting here as well to get opinions and experiences from other publishers though :)
10:23 pm on Oct 31, 2011 (gmt 0)

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Yes, that's a good tip to try at the official Adsense forum.


You would think so, however, Google are not posting anything official there either. They added this issue to their "Known Issues Page" on October 20th saying that we would all be paid as normal and no action was needed. Yet this is not the case. They have NOT issued the payment, and remain silent.

I think it's extremely poor on Google's behalf to behave like this.
12:25 am on Nov 1, 2011 (gmt 0)

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They haven't communicated about this issue very well but they did find time to wish us a Happy Halloween on their blog.

[adsense.blogspot.com...]
12:39 am on Nov 1, 2011 (gmt 0)

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Just got this email reply from my payment inquiry:

Hi,

Thanks for bringing this issue to our attention. I'm currently working as quickly as I can to investigate your concern and I'll be sure to send you another email as soon as I have any more information. Thanks for your patience, and please let me know if there's anything else I can help you with in the meantime.

For additional payments related information, visit our Payments Guide at [google.com...] . You can also visit our Help Center at [google.com...] for common questions and optimization tips.

Sincerely,


The Google AdSense Team
1:55 am on Nov 1, 2011 (gmt 0)

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@jpch

That's just template response..everyone gets the same one. I've had 2 of them so far ;)

Still No Money
2:21 pm on Nov 1, 2011 (gmt 0)

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I got that response too almost a week ago. Today is November 1, 2011 and my unpaid earnings for September, 2011 still show as $0. Nothing received via ETF by my bank. This has a huge impact for me. It is like not getting a paycheck.

In sending a ticket to adsense-support@google.com I've asked whatever Googler (if any) reads the message: How would you like it if YOU didn't get your paycheck. No response.

This is a serious issue, my guess is millions of dollars of unpaid earnings. Would like to see a national news outlet start covering it.

gckorn
2:35 pm on Nov 1, 2011 (gmt 0)

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Nov 1 NO PIP and still no communication ..Media Contacted that Google is unable to Pay all it's Publishers this Month..wonder what that would do to google stock ?
4:40 pm on Nov 1, 2011 (gmt 0)

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Why are you so impatient? Back in the days when Google payed us with checks we had to wait up to 90days for a payment before we could request a new one.

It is the 1st of November for god sakes.
Wait another 2 days and if you still did not receive your payment then start complaining.
4:50 pm on Nov 1, 2011 (gmt 0)

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@DaStarBuG back in the day ? I have been with Adsense since 2003.. far longer than you

We are not impatient .. Google is NOT RESPONDING..there is NO Communication..

Payment is not being made on regular schedule..Google is having an issue that affects our ability to pay our bills ..that makes it my business
4:55 pm on Nov 1, 2011 (gmt 0)

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This is the last communication I could find from G
[google.com...]

Sept earnings still do not show in my payments report. I'm worried about the lack of communication.
5:00 pm on Nov 1, 2011 (gmt 0)

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Then raise a ticket with Adsense, Samanthatouch. No-one here can help.
5:16 pm on Nov 1, 2011 (gmt 0)

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Sorry Lame_Wolf, I was just letting dauction know where the last official response that I could find was.

I have already pursued this through proper channels and understand his frustration at the lack of a response.

I will refrain from making 'support request' type posts here in the future. I did not mean this to be one. Please delete it if it is inappropriate.
5:25 pm on Nov 1, 2011 (gmt 0)

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No worries, Samanthatouch. It's just that if you were thinking we still had an ASA (Adsense Advisor)... we haven't. I understand that you need help on this, but there is no-one here that can. The offical Adsense forum is the only place I know where they (Google employees) are active.

Good luck with your money, and please let us know of any updates.
5:41 pm on Nov 1, 2011 (gmt 0)

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Why are you so impatient? Back in the days when Google payed us with checks we had to wait up to 90days for a payment before we could request a new one.

It is the 1st of November for god sakes.
Wait another 2 days and if you still did not receive your payment then start complaining.


That's your advice? Wait 2 more days then start complaining. People have been complaining that things were wrong since the 10th of October, when Google said "don't worry" you will be paid as normal. That has proven to not be the case, many publishers have been paid and many have not. Google remains silent on the matter.
10:37 am on Nov 2, 2011 (gmt 0)

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They have posted this update on the known issues page and obviously they are slow to understand the issue as they think it's just a display issue and not a payment issue:

Details: (updated 11/1/11): For a number of publishers, finalized September earnings are displaying as $0 on the Home page, and the September earnings line may be missing from the Payments page. We have confirmed that this is a synching issue between our payment system and the frontend, so rest assured that your earnings were correctly calculated. Our team is actively working to resolve the display issue, and no action is required if your account is affected by this issue.

Publishers with this issue have been paid as usual between October 27 - 29. If you are paid via EFT, you should have received your payment already. If you are paid via check, it is in the mail. If you are paid via Western Union, your payment has been sent to Western Union, but you will not be able to access it without your MTCN, which is unavailable because you cannot see your Payment details. We are investigating alternate methods for getting MTCNs to publishers paid via Western Union, and will update this page if we are able to offer another method of getting it to you.

[google.com...]
10:42 am on Nov 2, 2011 (gmt 0)

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Also, it appears that if you have a Google Affiliate Network account then it's somehow linked with your AdSense account so that is causing problems as well. Nice to know I'm not getting paid because of GAN (which I don't even use anymore)

Google Affiliate Network (GAN) publishers are incorrectly displaying September earnings as $0 on the Home page and October payment was not issued

Details: Some Google Affiliate Network publishers will notice that their earnings for September are displayed as $0 on the Home page and are not showing at all on the Payments page. In this case, October payments were not sent. Rest assured that earnings were correctly calculated and are securely stored. We are working diligently to resolve this issue. We know regular payment is important to many of you, and we are eager to get your payments sent as soon as possible.
1:52 pm on Nov 2, 2011 (gmt 0)

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Morning jpch You beat me to the punch line ..

AdsensePro discussed the issue a bit last night in adsense help forum .. that made all the difference in my attitude and outlook.. that's all we needed someone to give us an idea of what is going on

Now it makes more sense why it is affecting some Publishers and not others..affiliate network is actually doubleclick so the "synching" "reasoning" Google posted earlier as the issue makes more sense ..
2:14 pm on Nov 2, 2011 (gmt 0)

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My next step after I get paid is to close or de-link my GAN account so a repeat problem doesn't happen. If anyone knows how to do that or can link to a post that explains it that would be helpful.
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