joined:June 2, 2013
First post here- looking forward to seeing replies. Thanks in advance!
I have noticed that when you type our Company name into Google, the top suggested term is '*company name* complaints'. We're no more complained about than any other company; and there is no reason this should have surfaced as a top hit.
Long story short- we're convinced a competitor is behind defamation of my Company; bad forum posts, spoof customers leaving negative reviews on review sites; etc.
The Google auto-results issue seems to be yet another indication that this is going on.
I'm assuming, from some research, that he could be using an automated search query program to generate a lot of search queries around the 'Complaints' term.
First, I wondered if this is still possible?
Second, is there anything I can do? I have tried to find a way to contact Google? We're a big adwords spender, so wasn't sure whether to contact them via this- I can't seem to find any other channel?
I thought if they checked their end, they might see a spike in this query- find inconsistencies/suspicions, and remove it from search?