Are Manual Penalties Still Timed-Out?
A while ago Matt Cutts stated that manual action penalties (issued by a human reviewer, no algorithmic) are essentially "timed-out"
So If you have received an unnatural links penalty in your WMT -
"We've detected that some of your site's pages may be using techniques that are outside Google's Webmaster Guidelines. "
1. Are these still timed-out and if so how long do you think these penalties last?
2. How can you get a direct response from Google search quality team rather than a template response to your reconsideration request?