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many here have been like this for 7 months, did whatever we thought Google told us and kept losing even more traffic. No recourse. You may want to try the Google support forums, maybe a Googler sees it, assuming your site is really good. Either way be prepared for insults from Gogle's unpaid 'bionic posters.'
I have to pay my employees and really need the emergency hotline which Google does not provide.
Can anyone help in here?