As you will see from a couple of my previous posts my homepage has disappeared from SERPS and I am starting to think that I may have been 'sandboxed' by Google.
About 10 days ago our server was infiltrated and started sending out bogus emails. It was immediately shutdown and migrated to a new machine with a new IP address. Some days later our homepage disappeared from SERPS.
Over the years I have read all sorts of posts and queries regarding Google and the sandbox effect. I have never really experienced it myself and now I can see why everybody gets so upset about it.
I'm not bothered too much that we have disappeared from SERPS. I trust that things will straighten themselves out and I have already sent a request for site re-consideration. What is irking me is the silence on the part of Google.
We are a small company and we rely heavily on our Google SERPS and we are very careful to nurture our site always operating within Google guidelines. As far as I can see we've done nothing wrong. It's even possible that the 'sandboxing' is due to a bug in Google.
My problem is that we will never know. Even when it straightens itself out we will never know. And this to me seems somehow wrong. I know that Google needs to protect it's algorithm and can't release too much information, but I really need to know what's going on. It's my business. I need to know if changing the IP affected my business and I need to know if I am or am not in a 'sandbox'. It's quite serious and eventually could lead to me having to lose employees.