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My business site suddenly dropped from Google - Not normal!

     

Pudders

12:20 pm on Jun 26, 2010 (gmt 0)

5+ Year Member



Hi all,

This afternoon my family business site dropped from all keyword searches in Google. We have been present in Google for 5 years and have been well positioned on front page for all our keywords.

I maintain the site and update and check the links religiously, no major changes have taken place and pages are kept clean.

This morning, on my dialiy checks, we were present in all postions. This afternoon.... dropped... like a stone. We are nowhere!

Two days ago we seem to be targetted by the "Gumblar" virus which our hosting company "Fasthosts" are looking into. All spam txt has been removed from site and a fresh index page uploaded. I changed our FTP password to a more secure one.

I have checked site.domain.com in Google and the index.html page is not present but all 245 other pages are!

I am really panicing as this is our bread and butter and not normal for us to drop out like this completely.

I would appreciate all comments and help.

many thanks - Pudders (Panicing)

johnmoose

5:20 pm on Jun 26, 2010 (gmt 0)

5+ Year Member



Did you verify your site in WMT for any errors or issues?

Pudders

12:12 am on Jun 27, 2010 (gmt 0)

5+ Year Member



Hi yes. WMT did not see any errors.. no Malware.

All other pages are indexed in Google appart from my index page!

M_Bison

6:30 am on Jun 27, 2010 (gmt 0)

5+ Year Member



A few months back I saw the exact same thing with one of our competitors. Alas, everything was returned to normal within a day.

My suggestion would be to wait, and see if there are any canonical issues, especially with your index page.

Pudders

8:17 am on Jun 27, 2010 (gmt 0)

5+ Year Member



Thanks M Bison.. it has now come back...a sigh of relief can be breathed - for now!

Strange how it dropped my index page though.. WMT reported no issues and web-sniffe came back ok!

I'll never work out the balck art of Google!

SteveWh

12:37 pm on Jun 27, 2010 (gmt 0)

5+ Year Member



Gumblar is a virus that infects the (local) PC of the administrator of a website, steals the FTP password, sends it to a remote location, which uses the password to log into and modify the site.

It is necessary to clean the infected PC thoroughly. If you change the FTP password while the PC is still infected, the virus will just steal the new one, too.

If it's Gumblar, there's nothing the hosting company can do. It's an infected site administrator PC.