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I've submitted re-inclusion requests in the past and it took between 5-10 days to get the standard response that someone at google has looked at it. This time, I submitted one on the 19th and still haven't heard anything.
Should I be more patient because of the holidays? I don't want to jump the gun and submit a fresh one. I'm paranoid they might have ignored it.
It contained fresh information related to a penalty that I needed to pass on.
However, I've only ever had two responses to reinclusion requests out of dozens (I'm not a dodgy webmaster, I get attacked alot!) so assumed that some Goog employees are courtious and some are $%&*£ who just like to keep you in suspense ...