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I wish I could find the article - unfortunately not so far.
joined:Jan 27, 2003
"What typically happens is it is just a load of engineers producing a load of things and then refining until it finds an audience," Smith says. "What they have never really done is to look at audiences and understand audiences and say 'perhaps there is a need over here -- let's meet that need'.
Google looks to users' needs [australianit.news.com.au]