Welcome to WebmasterWorld Guest from 18.104.22.168
I checked the reviews for the site which has appeared all of a sudden and all of the 475 reviews are guest reviews for a large local hotel. It looks like someone has somehow hacked the local business listing for the hotel and changed the contact info to their own. Is there anything I can do?
This may not be the result of a hack, but rather a data problem at Google Local/Maps. One thing you can do is perform the search, and then at the bottom of the search results page, use the link that says "Disatisfied? Help us improve."
I'm pretty sure Google would want to fix this, from what you describe.
Their internal keyword team is going to investigate.
Since they are a big Adwords customer, they expect
to hear directly from Google about the issue.
[edited by: tedster at 12:36 am (utc) on July 12, 2008]
[edit reason] paraphrase the email text [/edit]