Forum Moderators: Robert Charlton & goodroi
At this point we're concerned and would like to contact Google, however, the only method that seems to be available now is a reinclusion request, which I'm not convinced is applicable in this case.
Is there another, or better way to contact Google about this matter?
They are best if there has been a specific problem, whch has been fixed.
In your case, you do not know what the problem is, therefore you have not fixed it. You do not know, for sure, that you have been excluded, which is a rather specific occurrence, not the same as 'not listed'. Sorry to go on about this, but it matters, because an inapropriate request, using heavy resources, will make you few friends at google!
1. You need to quantify the problem; search for unique text from some of the deeper pages - does that bring them up? Also check what other SEs are doing with your site.
2. You do say how old your site is; if it's less than a year, it may be a simple 'sandbox' type problem
3. You need to check your navigation; xenu is your friend
4. you need to think about 'duplicate content' issues - could these apply to you- absent or identical title or meta description tags? Dynamic pages with small or no unique content and heavy shared content? Code bloat?
At the moment, the issue is diagnosis