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Despite our complaints about deteriorating results in the Google index, it seems that end users do not experience (or recognise) the problems that many on this forum have to live with day in, day out.
It can be a bitter pill when we feel that we've been "done wrong" by the big G and our bank account is draining. But this is the reality within which we work. It's a massive collection of data and painful stuff does happen. Google clearly is working for better communication with us, warts and all, but the job is not easily scaled up to cover everyone.
I for one appreciate hearing reports from forum members about what seems to have gone wrong, what steps they've taken to fix things, and how that all works out. I particularly like the "here's what I am doing" posts. Many times they mean something a year later, when I didn't have a real world parallel in front of me at the time.
But clearly, for the moment, John Q Public is speaking loud and clear. They do like Google, whether all the websmasters do or not.
Another thing that googles homepage loads fast on computers because there is less clutter. That is a big benefit for people with slow computers or dial up connections.
The only issue the public may have is if they search for something one day, find YOUR site and visit. The next day they do the same search but your site is now gone. They can't find it again. This of course though does not happen often enough for there to be a percieved problem from the end users perspective.
The bottom line is that google has thousands of sites just like yours looking to take your place. One webmaster is bitter and one is happy. Google loves that :)