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Gmail free e-mail: Google plans to read the emails

Privacy Concerns: Google desperately seeking PR gets it...BAD PR that is..

         

ILuvSrchEngines

5:42 am on Apr 2, 2004 (gmt 0)



LA TIMES reporting on Friday:

The Internet search firm insists that it needs to know what's in the e-mails that pass through its system -- so that they can be sprinkled with advertisements Google thinks are relevant.

Mod Note:
Several privacy related stories can be found here [news.google.com].

[edited by: WebGuerrilla at 8:37 pm (utc) on April 2, 2004]

jpell

9:20 pm on Apr 3, 2004 (gmt 0)

10+ Year Member



So now in addition to knowing your:
name,
home address,
phone number,
SSN or other Tax I.D.,
other email addresses
(if you use their advertising services)

what you do on the net (if you surf with the toolbar on, which I personally never think to turn it off),

and soon your boring life goings on as well.
(if you use Gmail).

That sure as heck better be hack proof with respect to their employees and everyone else. Personally, I think it's way too much information to have stored anywhere.
p.s. If someone already covered this, please forgive me.

<added>Forgot credit card info if you shop their store (does anyone?:)
JPell

[edited by: jpell at 9:41 pm (utc) on April 3, 2004]

zgb999

9:30 pm on Apr 3, 2004 (gmt 0)

10+ Year Member



How easy a privacy policy can be changed was shown by Amazon who (about a year ago) suddenly changed their policy in order to be allowed to give data about what people are buying to the government. If I think about the people who were visited by the FBI because they bought some books criticizing the government then this makes me think...

BallochBD

9:52 am on Apr 4, 2004 (gmt 0)

10+ Year Member



I asked this earlier but no one responded. What if Gmail determines that someone is involved in criminal activity? Will they report it?

eaden

10:30 am on Apr 4, 2004 (gmt 0)

10+ Year Member



linked off the gmail homepage :
[gmail.google.com...]

Wonder if Paul was the one who wrote gmail? or maybe it was April.

Meta_Vision

10:55 am on Apr 4, 2004 (gmt 0)

10+ Year Member



What if Gmail determines that someone is involved in criminal activity?

Drum roll ...

ΚΚΚΚΚΚΚThey will send Gmen after you.

{smile}
MV

Scarecrow

1:21 pm on Apr 4, 2004 (gmt 0)

10+ Year Member



I asked this earlier but no one responded. What if Gmail determines that someone is involved in criminal activity? Will they report it?

I think Google will ask for a percentage of the profits first. Their AdWords for rogue pharmacies are illegal, according to the DEA, and four months ago Google announced that they'd stop it, but it's still going on. The opportunity to offer Google a cut of illegal profits, as a means of preventing Google from notifying the proper authorities, should be written into the Gmail privacy policy. Otherwise all we can do is guess what Google will do, based on past behavior.

rfgdxm1

2:44 pm on Apr 4, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



>Their AdWords for rogue pharmacies are illegal, according to the DEA, and four months ago Google announced that they'd stop it, but it's still going on

If the "rogue" pharmacy is outside the US, if a customer outside the US orders from for delivery outside the US then this is beyond DEA jurisdiction. The Internet is international. Drug laws in other parts of the world are often much different than in the US. Heck, peyote is a Schedule I narcotic in the US along with heroin, yet is totally legal next door in Canada.

Scarecrow

3:12 pm on Apr 4, 2004 (gmt 0)

10+ Year Member



I disagree. According to the DEA [deadiversion.usdoj.gov], "Anyone who uses the Internet to facilitate the illegal sale of a controlled substance would be in violation of 21 U.S.C. 843(b), which is punishable by a term of imprisonment of not more than four years and a fine of not more than $30,000. This provision could apply to owners of Internet sites, prescribers, pharmacists, and patients."

Google is probably serving these ads from inside the U.S. Even if they serve the ads from outside the U.S., Google's status as a corporate entity is based in the U.S., and the control over this service emanates from persons who reside in the U.S.

john316

3:45 pm on Apr 4, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Hey, I think this is a great thing.

I think google should know everything about me, they have a cute logo and we know that they "don't do evil", thats good enough for me! I trust them completely and quite frankly they are such a swell bunch of people that I would trust them implicitly with all my personal info, c'mon guys they call themselves googlers, that is so cute I can't imagine them being nefarious about anything!

I would like for them to read all emails so that maybe they can do something about all the evil people out there, that would be soooooo cool!

Google rocks!

Robino

3:52 pm on Apr 4, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member




Google isn't going to force people to use Gmail, are they?

john316

4:06 pm on Apr 4, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



>Google isn't going to force people to use Gmail, are they?

Only if you want to send mail to a Ghead.

Which brings up another twist; doesn't the sender have an expectation of privacy? They are listening in on both ends and I don't think the TOS could be read and understood by everyone.

A joke on the world. I think you will see many policies in place from anyone dealing with sensitive personal info:

We do not deliver to gmail accounts, if you wish to correspond use a different account.

If you knowingly sent confidential info to a Gmail account I'm pretty sure you could be held liable for something.

Dear Ghead@gmail.com:

Your AIDs test was positive
Your taxes are late
Your children are booked on flight number ###

uh huh..I smell trouble.

Scarecrow

4:19 pm on Apr 4, 2004 (gmt 0)

10+ Year Member



First it's roller blading in the parking lot.
Then it's pecking at the rankings with Pigeon Rank.
On April 1 we had "lunar hosting and research center" (moon walking?).
Next they'll be Google-stepping down main street.

It's so cute!

BallochBD

4:42 pm on Apr 4, 2004 (gmt 0)

10+ Year Member



Parsing Google mail.

How about Go Ogle Mail?

john316

4:46 pm on Apr 4, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



"The contents of your Gmail account also are stored and maintained on Google servers in order to provide the service. Indeed, residual copies of email may remain on our systems, even after you have deleted them from your mailbox or after the termination of your account."

Oh goodie! Another cool feature! I certainly don't want records of my correspondence to disappear in this lifetime, I love how this will "keep the memories alive" even if I try to delete them.

go google!

bedlam

7:14 pm on Apr 4, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



"The contents of your Gmail account also are stored and maintained on Google servers in order to provide the service. Indeed, residual copies of email may remain on our systems, even after you have deleted them from your mailbox or after the termination of your account."

I'm not one to be overly trusting of corporations (or governments!), but some of the things people are saying here seem to require a large degree of inside information; without more information, some of the things getting said here don't seem demonstrable. Anyone have any thoughts about these questions?

  1. Isn't the quote above (from the Gmail TOS) likely a defense against some kind of potential legal action rather than the admission of a plan to deliberately retain emails? Isn't it more probable that they've inserted this to keep themselves from being obliged to actually do a low-level format of a deleted user account? (Admittedly, more information from G about what this means would be nice!)

  2. Why are people viewing the idea of organizing emails into 'conversations' as so nefarious? Mailing lists do this all the time, and they only use information in the mail headers to do it (But yes - if the system is supposed to organize even mails that are not replies to each other, the situation is quite different!)

  3. I don't know enough about adwords/adsense to answer this question on my own: does serving up ads with emails require that the mail content be 'archived' or recorded in some way, or could each email be parsed for relevancy at runtime? (i.e. could the mail be parsed when the user reads it and no records kept other than which ads were served at a particular time?)

Finally, a comment to the people with the insane idea that 'there's no risk to privacy because Google employees couldn't read all that mail' (and variations) -

In case those of you who are saying this haven't noticed, Google is very good at information search and retrieval; there wouldn't need to be any human intervention with individual emails, only with the selection of what to search for and what to do with the results.

Put on your tin-foil hats folks! Yesterday I had to block googlebot from crawling my brains! ;-)

-B

[edited by: bedlam at 8:21 pm (utc) on April 4, 2004]

Please Be Gentle

8:09 pm on Apr 4, 2004 (gmt 0)

10+ Year Member



Robino
You are correct that Google will not force anyone to use Gmail, but what if someone sends me a mail from Gmail. Will I see the targetted ads and conversely if I send anotherMail to this person, will the content of my mail be mined for targetted advertising. As I alluded to earlier, if I say that I had attended the funeral of somebody who had died of food poisoning from iffy apple crumble, will the recipient see a mail framed with ads for funeral homes, poisons, recipes for apple crumble or even ads for apple computers? I appreciate that one way around this would be to send mails with a text attachment containing what you want to say, but people are reluctant to add or open attachments so I can't see this taking off?
Penny for your thoughts?
PBG

pleeker

3:34 am on Apr 5, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Which brings up another twist; doesn't the sender have an expectation of privacy?

I know when I send email that just about every ISP with any clue about today's Internet is going to have a spamfilter and/or virus filter that read my email before it gets passed through to the person I'm trying to contact. Those spamfilters are going to read the WORDS inside my email, looking for signature signs of spam, such as:

  • words in ALL CAPS with exclamation points at the end!
  • the phrase "click here"
  • certain words related to various medications, body parts, etc.

    Judging from the number of times people ask me, "Did my email make it through to you?", I have to assume that more and more people realize their emails are being pre-screened before I see them.

    And what these spamfilters do is exactly what Gmail will be doing to determine what ads to serve -- reading the words. This aspect of Gmail is no different at all from what most ISPs offer with their spamfilter.

    what if someone sends me a mail from Gmail. Will I see the targetted ads

    No. There are no ads inside the actual emails. The ads appear on the web interface that the Gmail user sees when s/he logs in to use Gmail. Please look at the various screenshots that are floating around.

    and conversely if I send anotherMail to this person, will the content of my mail be mined for targetted advertising.

    Yes. That's how it works.

    if I say that I had attended the funeral of somebody who had died of food poisoning

    Google says that ads will not be shown when the email content is deemed to be "sensitive". To my knowledge, we've yet to discuss that part of the Gmail system in detail here on WebmasterWorld. I'm looking forward to the stories of what is and isn't deemed sensitive...... :)

  • GoogleGuy

    4:30 am on Apr 5, 2004 (gmt 0)

    WebmasterWorld Senior Member 10+ Year Member



    Scarecrow, is that you? You really remind me of this fellow Everyman that used to post around here. Then Everyman stopped posting and this new fellow Kackle started posting. I haven't seen Kackle around for a while lately, but you remind me of him. :)

    Anyway, I posted a bit about Gmail in message #204 of this thread: [webmasterworld.com...]

    BallochBD

    7:20 am on Apr 5, 2004 (gmt 0)

    10+ Year Member



    In case those of you who are saying this haven't noticed, Google is very good at information search and retrieval; there wouldn't need to be any human intervention with individual emails, only with the selection of what to search for and what to do with the results.

    There can be no doubt that Google is very good at information search and retrieval. However they do get things wrong on occasion and the very fact that there is no human intervention is the main reason for this.

    I think the consequences of getting it wrong with email could be more serious but only time will tell.

    BReflection

    11:39 am on Apr 5, 2004 (gmt 0)

    10+ Year Member



    Providing relevant ads to e-mails is not all that dissimiliar to providing relevant ads to newsgroups postings, which we already find in Google Groups. Google also states in its TOS that if the e-mail is detected as being sensitive in nature, they won't be providing ads. As some posters have feared, I see no reason for Google to ever go manually data-mining to see if the ads really are relevant when they already have 845 million test messages, not to mention internal personal e-mails.

    If you are concerned with a computer algorithm 'reading' your e-mails, you are probably a little paranoid. If you are concerned with Google harvesting your information and habits, keep in mind that they would probably do it to make the service better, and besides, if you own a credit card and have ever purchased anything online, there are services that allow people to purchase your information for circa. $20

    If you are an honest advocate of privacy and feel a genuine fear, lobby your congressman to get the laws changed. Regardless, Google is the least of your privacy and identity theft concerns.

    Go on, take the e-mail and run

    BReflection

    11:42 am on Apr 5, 2004 (gmt 0)

    10+ Year Member



    Sorry, that should read, Go on, take the Gmail and run. :)

    Please Be Gentle

    12:15 pm on Apr 5, 2004 (gmt 0)

    10+ Year Member



    Thanks for clarifying that Pleeker. I was wondering if they would add in filters which would allow users to disable or filter out advertizing. With regards to the sensitivity issue, I suspect that will be difficult to implement as I seem to remember an article in which somebody (I think it was an article in which Sergey Brin was interviewed) referred to a news story in which a boy drowned in a washing machine and there were ads for washing machines beside the story, so let's hope they have ironed out those kinks!
    With Kindest Regards
    PBG

    bedlam

    4:30 pm on Apr 5, 2004 (gmt 0)

    WebmasterWorld Senior Member 10+ Year Member



    In case those of you who are saying this haven't noticed, Google is very good at information search and retrieval; there wouldn't need to be any human intervention with individual emails, only with the selection of what to search for and what to do with the results.

    There can be no doubt that Google is very good at information search and retrieval. However they do get things wrong on occasion and the very fact that there is no human intervention is the main reason for this.

    I think the consequences of getting it wrong with email could be more serious but only time will tell.

    I think you read my post too quickly. I said that it's crazy to assume (as some posts in this thread have) that privacy abuses are impossible simply because of the volume of mail.

    If Google were to decide to mine their users' emails for data, I would be very worried because I know that they could do a very good job of it.

    -B

    pleeker

    11:31 pm on Apr 5, 2004 (gmt 0)

    WebmasterWorld Senior Member 10+ Year Member



    Reuters reports that a UK citizens group has lodged a formal complaint against Google re: Gmail.

    "Consumers should be aware that there's a vast violation of European law occurring here...."

    "If a person deletes an email, he should be confident that email is actually deleted...."

    Story here [reuters.com]

    figment88

    11:47 pm on Apr 5, 2004 (gmt 0)

    WebmasterWorld Senior Member 10+ Year Member



    Google has has a horrible record on protecting personal privacy. Why should the privacy expectation for gmail be any higher for any other of their services.

    1) I've read all sorts of horror stories of people trying to get personal information like address and phone number removed from search.

    2) orkut is crazy scary on the privacy front.

    3) Ever try to get a usenet article removed from google groups that was originally posted from an email address you nolonger have? I have tried to get articals removed that I wrote not just prior to the existense of Google but of the WWW. I certainly had the expectation at the time that my musings where ephemeral - not archived forever in an easily searchable format.

    rfgdxm1

    12:02 am on Apr 6, 2004 (gmt 0)

    WebmasterWorld Senior Member 10+ Year Member



    >3) Ever try to get a usenet article removed from google groups that was originally posted from an email address you nolonger have? I have tried to get articals removed that I wrote not just prior to the existense of Google but of the WWW. I certainly had the expectation at the time that my musings where ephemeral - not archived forever in an easily searchable format.

    Then you merely had totally unrealistic expectations. If you are not aware of how Google got all those Usenet posts even prior to the existence of Dejanews, they acquired them from Usenet folks who had been archiving large portions of Usenet for many years before Google even came into being. Usenet posts can be trivially archived by anyone.

    [winternet.com...]

    BTW, don't be led into a false sense of security by the X-No-Archive header. Someone else tomorrow may put up a Usenet archive including all the X-No-Archive posts. ;)

    figment88

    12:16 am on Apr 6, 2004 (gmt 0)

    WebmasterWorld Senior Member 10+ Year Member



    rfgdxm1, as I mentioned my usenet posts pre-dated the WWW, they pre-dated dejanews, most even predated the no-archive header.

    plumsauce

    2:25 am on Apr 6, 2004 (gmt 0)

    WebmasterWorld Senior Member 10+ Year Member




    The only truly troubling aspect of this IMO is the permanent storage of email. If that turns out to be true, it would be the one thing that stops me from trying Gmail.

    time to create a canned response for received
    gmail.


    this account does not accept correspondence
    from gmail accounts, if you have a legitimate
    reason to contact this account, please use
    another account

    don't forget, a reply to a gmail account will
    more than likely also be subject to analysis
    and archiving, whether the originating account
    is a gmail account or not.

    scope creep of a tos.

    maybe this is not such a good idea.
    version 2 of the tos might add:

    you further consent to receive additional emails
    from us and to have emails sent under your
    account name that contain other material from our
    content partners which has become available
    since the archiving of an email that was
    previously transmitted by or tranferred
    through any of our and our partners servers.

    these will be considered to be addenda to the
    original messages and hence, the sending of
    email to your correspondents has been
    preauthorised by the original instruction
    to send the email.

    plumsauce

    2:40 am on Apr 6, 2004 (gmt 0)

    WebmasterWorld Senior Member 10+ Year Member




    Reuters reports that a UK citizens group has lodged a formal complaint against Google re: Gmail.
    "Consumers should be aware that there's a vast violation of European law occurring here...."

    "If a person deletes an email, he should be confident that email is actually deleted...."

    Ahh..., the voice of sanity.

    Further from the same story:



    Yahoo explicitly says it will delete any emails or other information after an account is closed.

    rfgdxm1

    2:54 am on Apr 6, 2004 (gmt 0)

    WebmasterWorld Senior Member 10+ Year Member



    >rfgdxm1, as I mentioned my usenet posts pre-dated the WWW, they pre-dated dejanews, most even predated the no-archive header.

    But they didn't predate the time that people could make Usenet archives. You just didn't consider that some might do so, and years later they'd become easy to find by anyone on the Internet. Personally, I am glad that Google is preserving such an important part of Internet history. (I say that as I am a serious Usenet rat.)

    This 130 message thread spans 5 pages: 130