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Users judge websites in blink of an eye.

...just 20th of a second to form an opinion

         

Syzygy

3:09 pm on Jan 16, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



The [researchers]... showed volunteers glimpses of websites, lasting for only 50 milliseconds.

The researchers found that the speedily formed conclusions closely tallied with opinions of the websites that had been made after much longer periods of examination.

The study, published in the journal Behaviour and Information Technology, also suggests that first impressions have a lasting impact.

[news.bbc.co.uk...]

Syzygy

vincevincevince

5:14 pm on Jan 16, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I was just coming here to post this. The results have massive implications for webmasters. The number of factors and elements that you can see in such a short time must be limited... now... what are they? What is the minimum number of features to display for a good 'feeling' response? Easy to use navigation may not be a factor - could you find that out instantly? etc...

jsinger

5:21 pm on Jan 16, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



50 millisecs? Mine takes 25 seconds to load!

Seems you need to polish the stuff that loads first.

grandpa

6:49 pm on Jan 16, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



There's nothing new here. Similar reports have surfaced right here at WebmasterWorld from various posters. My own mantra, (probably borrowed from someone here) "You have 3 seconds to make a sale". I have a foreign client (non-US) who doesn't really understand this and would like me to put all kinds of stuff on his pages. It took a while to get him to understand a simple concept: The web site is not the same as face to face back in his home village.

also suggests that first impressions have a lasting impact

I really hope someone didn't pay too much for this study.

Syzygy

7:06 pm on Jan 16, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



"You have 3 seconds to make a sale".

Looks like you might only get a fraction of that...

Syzygy

vincevincevince

7:17 pm on Jan 16, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



50 millisecs? Mine takes 25 seconds to load!

That is a very good point. Perhaps we shouldn't show _anything_ until the whole page is downloaded?

jsinger

8:42 pm on Jan 16, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I really hope someone didn't pay too much for this study

I agree. What difference does it make whether it takes 1/20th second, or 1/2 sec (which they expected]? Do people click to leave in 51 milliseconds?

We all know first impressions are important and design sites accordingly. But if impressions are formed EVERY 50 milliseconds, then we have plenty of time for additional impressions.

It would be much more instructive to learn what elements in a web page made positive impressions so quickly. Color? Layout? It certainly couldn't be anything in page text. Reading ONE word takes longer.

DamonHD

9:12 pm on Jan 17, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Hi,

I'm not sure the 50ms number can possibly apply to a real site since DNS lookup and a single HTTP/TCP startup handshake will *usually* take way longer than that, but there is an oft-quoted figure of 100ms where anything that happens quicker than that is perceived as "fast" in HCI (human-computer interaction), eg in GUIs and Web pages.

However, I have tweaked my site to make sure that the first page that a new visitor sees on my main site is seen as quickly as possible at the cost of some peripheral features, eg I may not load a background image or show so many ads or show as many thumbnails as usual on that first page. I shall see if I can tell any change in user behaviour, eg more stickyness.

A pleasant side-effect is that "bungee users" that look at one page and leave cost me much less than before, and I just loaded my system with 100x more users than usual for a while (I blew $100 on AdBrite to do it!) and it coped well!

PPC meets HCI meets anti-DDoS! B^>

Rgds

Damon

PhraSEOlogy

11:18 pm on Jan 17, 2006 (gmt 0)

10+ Year Member



The Canadian team showed volunteers glimpses of websites, lasting for only 50 milliseconds

I am assuming that they collected a series of images from web pages and displayed them in some sort of slide show and asked for an instant impression based on that glimpse.

So its safe to assume that the only things they could determine from a glimpse is color, layout, visual impact.

Maybe I should have kept my old websites with all the bright colors, 3d graphics, flashing text, marquees and multi-colored buttons!

DamonHD

12:54 pm on Jan 18, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Hi,

One interesting tidbit (not from this research) is that humans actually make decisions much quicker than they are aware of doing so, eg may start to move muscles to zap an alien in a game before they claim to be aware that the alien is even there.

I'm not sure how fast various bits of the visual cortex are, but the "too many gaudy ads" alarm could go off fairly fast I'm prepared to bet.

So I try to keep ads relatively tasteful and low-key on my sites: one reason why AdSense works IMHO.

Rgds

Damon

docbird

2:35 am on Jan 21, 2006 (gmt 0)

10+ Year Member



Quirky thing was, day before I saw the article had complaint from a forum poster - who had posted URL to supposed top site for widget flu news, with me promptly responding I didn't like it - saying "You spent less than a second on the site".
Well, that was clearly more than enough for me to judge. [And: You posted the weakest link - goodbye]