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People only learn as much about a technology as they HAVE to learn in order to get it to do the things within the scope of their interest. For better or worse, that has been my experience.
To extend this test system, they should require tests to open up certain areas of the computer such as accessing the interweb, installing a program, using windows explorer etc, etc.
Probably not a practical idea, but it would atleast teach people how to use their computers and probably save them a lot of trouble(and money).
Reminds me of an old TV repair joke:
Woman on phone: "My TV doesn't work, what do you think is wrong? "
Technician: "Do you have a raster?"
Caller: "No, I have a Magnavox."
If you think this is bad, you ought to see the way people ignore the owners manuals in their cars! Oh, the calls I get as a result!
'Course, I haven't figured out yet how to make quote boxes on this particular forum......
FYI: this page [webmasterworld.com] gives you a WHOLE SLEW of codes to help out your posting....
About 4 years ago, I partnered with a guy who was starting an internet cafe (I did the website side). He would sometimes have 3 or 4 computers occupied 'cos he didn't know how to open a new window (didn't charge more if it was for clients).
Did he think that AOL is THE internet? I have a client that has no idea what an ISP is. "If you don't have AOL, you're disconnected!" he says. Now when I look at people who can't open a new window, I laugh. But when I see people more ignorant/naive than that, I ask myself, "Why even own a computer? Couldn't you just go to the Sahara and bury your head in the sand and be just as well off?"
I once suggested to a siteowner that, in his print advertising, he use capital letters for the first letter of each word of his domain name: www.MyDomain.com. Without trying it himself, he informed me that his site wouldn't work unless all lower-case was used. I can only imagine his surprise when he tried out the various formats of his domain name I told him to try, and they all worked . . . ;)