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We're having no problems with the server but agreed to let them come at 5:00 pm Friday (yesterday).
The technician arrived at 4:30 pm, and we let him get started. He soon came down to borrow a screwdriver, as he hadn't brought any tools.
Concerned about that, a staff member went in and chatted with and watched the fellow.
He had his hands all over all everything, and wore no wrist strap, and seemed unaware such a thing existed, and he was quite clumsy, and obviously a novice.
When the replacement was complete, the machine first did not see the mouse or keyboard, and eventually it blue screened.
The staff member told the fellow to put the old motherboard back in, which he did, again with his hands all over everything and being generally rough with the electronics.
Now the server won't boot. The tech then announced that he had "done all I can do". He had walked into a facility that was having no problems whatsoever, and walked out leaving us with no email, no internet access, and no Web site, at 8:00 on a Fri night. We asked him to leave the new motherboard (maybe our staff can make 1 out of 2)... he refused. We asked him to leave a phone number for anyone who would provide us help.. he refused. He claimed not to know his own work phone number, or his boss' name, and refused to give us his name.
It took hours to find a human being at the manufacturer, but they were responsive. They promised that another technician with a new motherboard will arrive within 4 hours (by 2:00 am)... (the machine has a warranty that states they will dispatch help within 4 hours of being notified that it is down. The fact that they broke it is beside the point, they are just agreeing they will abide by their contract).
So, we wait. The motherboard arrives via courier about 1:00 am. So we wait some more. At 2:00 am we call again and are told that their communication system is down, so there is no technician enroute. Our staff member then put in the motherboard, and we are walking out the door (and back online) at 3:00 am.
A different technician called my cell phone just a few minutes ago. He informed me that the new motherboard should arrive in a few hours, and when would I like him to come out and put it in.
I guess their communication system is still not working very well.
I really wanted to share this story with someone, I feel better already. Thanks so very much for listening.
[edited by: Lilliabeth at 10:36 pm (utc) on Nov. 22, 2003]
She uninstalled Norton and was attempting to reinstall McAfee when the computer began a cascade crash.
We called local wizard who came out, farted around for a couple of hours, and wanted to take the computer in to the shop. Wise secretary refused. He gave her some general instructions. Cost = $187.00 USD.
Secretary reinstalled OS, drivers, etc. She said she preferred Norton so I sprang for the extra bucks. As soon as she installed it, it detected and cleaned the Blaster virus. Local wizard somehow missed that.
Computer now works like a charm. Will forego the local wizard next time. :)
lawman
