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However, what do you do when some firm insists on calling several times a day? - I've told Ivana (who usually anwsers the phone) just to hang up and not even engage in the debate any longer but is there anything else we could try?
These annoying little oiks just wont give up.
Just say, "certainly, hold please" and let them hold till they get bored ;-)
We don't get many calls on this line so no worries.
The annoying thing is that these snotty little nobodies aren't even very good. I did fairly hardcore telesales for years and the first rule is don't waste your own time. If you aren't getting anywhere, move on....
I also enjoy giving them a quick answer that instantly makes me a non-prospect:
1) I'm moving to Northern Finland in two days.
2) I just spent all my money on lottery tickets.
3) My mom's not home right now.
4) My prison sentence starts tomorrow.
[edited by: dvduval at 1:38 pm (utc) on July 22, 2003]
The annoying thing is that these snotty little nobodies aren't even very good.
That is exactly right - but the best cold callers are always moved swiftly to the high margin products (the minority) - and the bad ones sell all the useless and cheap stuff.
I've done it as well and I would at least try to know what I was talking about (or at least sound like I was) some of the people who call me up just make me laugh.
Telemarketer: Hi, i am wondering if you are interested in changing to company long distance service
Jerry: Sorry i was just going out, but if you give me your home number i can give you a call
Telemarketer: Sorry we are not allowed to do that
Jerry: So i guess you don't want people calling you at home
Jerry: Good now you know how a i feel (hangs up)
Anyone getting a cold call immediately refers the caller to this person, refusing to give out a phone number but giving an email address. The policy being that all first contact must be by email. The person taking the call refuses, politely but firmly, to even begin to discuss things as its not their job.
Its a remarkably cheap system. You don't actually employ anyone to fill this position, just set up an email account and remember to clean it out occasionally so that the emails don't bounce.
Its a nice feeling to waste their time rather than the other way around.
Another time, a telemarketer called trying to sell me a set of home repair / maintenance books (published by a very famous publishing house - as seen on TV). I was feeling especially evil because I had the flu so I played with him a while - letting the guy play out his pitch, gently suggesting that I wouldn't be able to use his books... But he insisted that *anyone* could use these, they were a great investment, blah blah blah. Yet, I would always suggest that *I* probably couldn't use them. After about 15 minutes of having him tell me that the books would let me repair my dishwasher, a roof leak, etc, etc and that *everyone* would find them useful, I relented and said - "Wow, they really sound great. I'm convinced! Please send me the Braille edition."
The telemarketer sputtered for a few seconds, and then hung up.
I never fell for it, but I've noticed many unwitting helldesk staff fall for it.
If you do get a persistent one, either at work or at home, you just have to lie about your equipment, sales, income.
"how many employees do you have" "...Two"
"what's your turnover" "..$5,000 a year"
"What O/S do you use" "Windows 3.1"
This is the best way to get rid of them. Just hanging up puts you on the "call back" list. But by basically saying your a no good company with zilch sales means they delete you from their database.
If you need a bit of laughter, The Jerky Boys have some great phone pranks ;-)
"I know you work in sales and you earn less money the more you talk. You will not make a sale here, so try the next on your list, and make sure that you remove my name from your calling list."
- i used to find it amusing to do long talks, but now i think it's better to just cut off the conversation resonably fast.
I had another this morning that claimed to be reviewing our D&B report and wanted to know if they could help with various financial aspects of our business. Yeah, you call out of the blue and pretend to know me - sure I'll do business with you... NOT. Hmmph.
LisaB - who is fed up with time wasting prospective clients, time wasting phone calls and is just a bit irritated in general today.
1. They usually ask for the name of the person who does the purchasing. Tell the operators to give out the name of Mr Manjit Inderjit (M.I.) Singh. When any telemarketers call for Mr MIssing we explain he's in a meeting with Mr Not Around and Mr You've Been Had.
2. The BEST success I've had is with something similar to the email address plan. Tell them that they have to click on the purchasing link on your site. Setup a detailed form asking them everything from their inside leg measurements to their mother's maiden name. What do you do when confronted with such forms? Exactly! They usually don't bother.