Welcome to WebmasterWorld Guest from 184.108.40.206
Of my favorites:
"I am not asking for general information, I am giving you some. I suggest you people try to think up any possible new ways to make the products that you are currently selling-- mostly VINYL CHLORIDE! Are you people aware that more people die every year from Vinyl Chloride than they do AIDS, Suicide, or Homicide? Well, they do. I hope you people are happy to be killing that many people, or at least for being a part of such a horrible thing!"
--from a user in 2000
"I do feel foolish... I'm sorry to have bothered you! I assumed (shouldn't have) that C: was my CDROM at work and I went there to install (C: was a network path). My CDROM was Z:"
--from a user in 1999, after "messing some stuff up" while trying to use a CD-ROM
anyone else have any other users who should be nominated into the Hall of Fame?
I worked tech support for some educational software some of which was network distributed and some web-based. BOY what a pain that was! It was always my luck to get some teacher and have the following conversation:
Teacher: "I get an error when I access MyOldCompanyName's software."
Me: "We have many products. Which one are you trying to use?"
Teacher: "I dunno the name. Its MyOldCompanyName's software"
Me: *sigh* "What grade do you teach?"
Teacher: "I teach several grades."
Me: *gritting teeth* "Do you teach k-6 or 7-12?"
Me: "Then you're probably using MyOldCompanyName's Elementary Software."
Teacher: "Oh, yeah. That's it."
Me: "What does the error message say?"
Teacher: "Well, my kids can't see their lessons."
Me: "What browser are you using?"
Teacher: "What's a browser? I'm using Windows."
Call From a guy in an office of a company that we host a website for, now we only host this, we do no other work for them.
Mo-Mo: "Hey you guys do our website and the internet is broken, can you help?"
Our Sys: "Wow, the whole Internet?"
Mo-Mo: "Actually no, it works for evey other computer in the office, just not mine"
Our Sys: "Sigh... Do you have a tech person there?"
Mo-Mo: "Ya but it is his day off"
Our Sys: "We only host your site, unless there is a problem with that I can't help"
Mo-Mo: "There is a problem with it, I can't get to it"
Our sys: "The problem is with your connection to the Internet, not the website."
Got to love people like that. I mean I kind of remember what it was like to not know how the magic computer faries worked so it is a little mean to tease but man oh man sometimes you have to just shake your head and clinch your fists.
I however can identify with people who are not tech savvy as I am pretty bad myself. I have no clue how things work and if left to my own devices, would crash and burn driving a go cart if I had to fix the thing!
Some people are brilliant in some areas and morons in others. I can sell ice to Eskimos, write about any mundane topic, teach childrern almost anything, I'm a heck of a good cook, I'm not a bad photographer and I can build a very basic web page pretty quickly. However, ask me anything "technical" about the internet and I am completely lost! I could barely configure my e:mail application to route through a new ISP a few months back.
So while I can laugh at the fact that Mr. Whatshisname didn't have a clue what an operating system is or does, I have to admit that I am not a whole lot better! But I dare you to make better Asian Chicken Lettuce wraps with peanut sauce than I do or teach 28 screaming kids how to sail for 3 hours every Saturday! :)
I will admit to you that I don't know stern from starboard expect to know that I don't know. If I ever make it out to GB I promise I will book a yacht tour from you and you can school me.
Dumber than Dumb DSL Tech Support Call [webmasterworld.com]
Well having worked in tech support for big banks that have traders with BIG egos, and having also run one of the UK's first ISPs, I did get some strange ones, including the odd demand to "fix the Internet", etc.
We all have our bad hair moments, and we've all pulled out a plug or somesuch, so if you let the user keep their dignity it'll often pay off hugely the next time when they'll check everything carefully before calling or will say, "hmm, wonder if I pulled anything out the wall AGAIN" and do the diagnosis for you. We can all be dumb, but we can all be smart too if we don't feel defensive or likely to be laughed at!
Indeed, treating one particular user well got me a "promotion" into a much nicer line of work...
now for a chuckle at myself ;)
another old email I received:
"You have ruined online search engines by flooding my search results via search engines like Google, Yahoo and Alta-vista with unrelated
CRAP--what makes it worse is you disguise your CRAP to look click worthy--you're completely despicable--shame on you."
In my office they call anything with bad spelling a "Demaestro bug"
So ... it would seem we all have our shortcomings! Now if a guy can't walk and chew bubble gum at the same time, we have something to pick apart ... unless of course the fellow is mentally handicapped. Then it wouldn't be cool at all to pick him apart.
But i think in the case of Mr. Whatshisname ... It would be fair to say that you have a valid point! Go for it ... the guy is a bonafide and certifiable dumb a**! ;)
I'll have to get your recipe for Hoisin sauce! :)
joined:Aug 29, 2003
After a while, L realized what was happening and counseled the woman to press the NumLock key. Magically, she was once again able to type numbers, and the sale went though without further complication.
Just to be even clearer (!), I wasn't accusing you of failing to make the distinction, though by making it you are a rare bird indeed.
If this were /. I'm afraid that the thread would have degenerated to "they're all LUSERS!" by now, which I hate...
Don't ask me about the dumb-ass moronic things I do even when wearing my CTO hat... B^>
Customer: "How do you spell 'Internet America'? Is there a space between 'inter' and 'net'?"
Tech Support: "No space between 'inter' and 'net'. It's spelled normally."
Customer: "Ok. A-M-E-R-I-C-K?"
Tech Support: "That's A-M-E-R-I-C-A."
Tech Support: "'A' as in apple"
Customer: "There's no 'K' in apple!"
For example someone in my office will build a class definitionthat I can call at some other point that in my script. He will name it getVariant()
I will make a call to that method and it will look like this getVarient()
In case you missed it, I used an 'e' where the correct spelling is an 'a'.
Try to execute the script and get a runtime error. No such function getVarient()
A classic Demaestro bug ;)
Hope you all enjoy a good laugh at me. I am.
Hoisin specifics to come, I can't recall the excact ratio.
Your typical chinese store Hoisin.
light Sushi Vinager
and something to make it hot.
As a result of the debacle, the neologism "tuttle" was created:
(v. intr.) to make an unreasonable request, especially in a manner that is insulting or threatening. (adj.) to be rude, obnoxious and threatening while displaying a lack of fundamental understanding of a subject for which one claims to have expertise. (n.) an unreasonable request, especially one made in a manner that is insulting or threatening.
I look at it this way. I couldn't stand in front of a class of K-12 students all day, every day, but I know more than a little about the problems they are having.
The statement that gets me is after I have helped someone, they turn around and say "I need to take a computer class."
I think, wouldn't it have been nice to take one class and avoid the four years of college and more than 30 years of computer experience.
Parent: I noticed the textbook this year uses BASIC to do some programming. Will you be teaching BASIC in class?
Teacher: We don't use BASIC here. We use Wordperfect.
... as he slips off to try and whip up a mean lettuce wrap and a meaner hoison peanut sauce -- this thread is making me hungry
IT Dept, Mike speaking.
Please come to my office and change the background on my computer.
I can just tell you how to do that. It's easy.
Right-click on the background and choose Properties.
Right-click on the background and choose Properties.
Well, I'm writing click, but I can't see the letters.
True, I swear.
(5 minutes later, support calls customer back)
Support: I spoke to our tech department, and they were able to verify that everything is set up properly. The DNS records look fine and they were able to access your site without a problem. We even had someone access it from outside the network to make sure it is visible to the public.
Customer: Hmm. That's strange. Let me do some investigation on my end and then I'll get back to you.
(Next morning customer calls back)
Customer: The problem has not gone away. We are still unable to access the website. In fact, we can't access any websites.
Support: (lightbulb) Oh, well that's an important piece of information there. You said you cannot access _any_ websites?
Customer: That's correct.
Support: Then there must be a problem related to your internet connection. Who is your ISP?
Customer: Well, it used to be [name of ISP], but we cancelled that when we moved our website over to you guys ...
Call from friend...
I can't remember the exact details of the first part of the conversation, but trying to figure out a computer problem over the phone, it became pretty apparent that my friend's computer had picked up a computer virus....
Friend: "I can't have a computer virus. I have anti-virus software."
Me: "Ok. Well, when was the last time you updated it?"
Friend: "Well, I bought it in January, it's this year's version, so whenever it prompts me to update, I just hit cancel. Because it's already this year's version."
NB: I've had this conversation, in various forms, about a half dozen times over the years.
She called mom in and tried to have her force me to fix the printer so then I had to explain to them that toner was like an ink and that their wasn't any place open at 11:00pm the sold toner for that machine.
My sister got confused and said "why does it need ink? it's a laser printer doesn't it just burn the leters onto the page?"
I told her so.
Huh, I didnt know they needed paper!
Worrying thing is she has a 2:1 from Cambridge University and now works as a managment consultant.