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AdSense December check has arrived

         

yobo

8:00 pm on Jan 28, 2004 (gmt 0)

10+ Year Member



December check arrived today in the Northeast tundra of the United States aka Maine!

Yahoo Google!

KakenBetaal

11:47 am on Feb 6, 2004 (gmt 0)

10+ Year Member



No cheque here in London UK yet. "Payment Sent" on 17th January.

level80

1:01 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



Now that does surprise me - I'm also from the UK - no cheque yet - "Payment Sent" date of the 21st January. I'm starting to wonder if something happened part way through printing the cheques - printer ran out of ink? ran out of envelopes? just printed 1099s for some and no cheque? mailbag too heavy to take to the Post Office? I saw these things semi-jokingly - it's just it's never before been 16 days from the Payment Sent date and I haven't got the cheque yet.

Tomseys

1:13 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



Well, I live less than a mile from where they send the checks from and I haven't got it.

planbeta

1:29 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



Ditto, in the UK, no cheque, "Payment Sent" date of the 21st January. You'd of thought a company of Google's stature would have a wire based payment system set up, would you?!

Oh well at least I know my postman hasn't been stealing my mail now!

Chris

TravelMan

1:50 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



Yep, nothing here either in the UK.

They usually arrive 3-4 days after the sent out date.

Mind you, at the current exchange rate its just as well!

hooloovoo22

3:15 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



received 1099 but no check yet in Chicago.

level80

3:50 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



In an effort to make some sense out of this whole thing I have the following questions to ask:-

1. Has anyone received their cheque for December's earnings yet and if so where in the world are they?

2. How many have received tax details (eg 1099) but no cheque yet?

3. Has anyone received tax details and December cheque?

4. Has anyone from the UK received their December cheque yet?

5. Does anyone know when Google will provide "alternative payment methods"?

You'd think Google would've saved a bit of money and sent the cheque out in the same envelope as the 1099s - anyway....

arizonalinda

4:20 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



No check and no 1099 yet here in Arizona.

adfree

4:42 pm on Feb 6, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Now AdSenseAdvisor, can the WebMasterWorld community have some type of confidence or clarification here as the tention seems to build beyond a healthy degree of ordinary complaints?

Many checks are lost or never arrived, checks get snatched and cashed by interceptors and so on. Is that what all Google supporters have to accept as the future normality with the great Google?

There have been millions of AdWords revenue generated by the folks on this board alone. The fraction that gets paid out (get me right: if it would not be perceived extremely valuable we wouldn't even care to speak up), for it to be on time and qualitatively satisfying, meaning trouble-free - would be a sign of solid business relationship that both sides rely on, wouldn't you agree?

In my case I have started generating value for you end October and sacrificed a fair share of other income because I am sold on your business model. I have not seen a dime yet.

Please dear Googlers, don't risk this fait by a screwy or incomplete business process on an other end.

Thanks, Jens

rainmakerpsi

4:44 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



Ok, it’s just so simple.

1.Get Direct Deposits Going, give an ETA, Communicate with your customers. Yes publishers are AdSense’s Customers. If AdSense does not communicate better I’m sure when AdSonar is out in full force people will be jumping ship like no other. This also just makes for bad PR.
2.Ok we know AdSense sends the checks out to some company to process the checks, what should be happening is that the company holds all the checks until they are all completed. Then the day they all go out to the mail Google posts the mail sent in our accounts. Thus everyone’s check goes out at the same time. Clearly Google can tell company X it has 100,000 checks to be sent and company X can say, that will take about 5 days. Then Google can figure five days into their 30 day equation.

So,
Communicate.
Be On time.
Accuracy.
Do the right thing.

AdSense is great, but needs some customer service work.

varya

5:03 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



level80

I have not received a check yet.

I did receive my 1099.

I live in Oregon, USA.

This is the third month in a row when my check was not mailed within the 30 day time span specified in the contract.

adfree

5:03 pm on Feb 6, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



>AdSense is great, but needs some customer service work.

Dito, it's going to decide the battle when all other AdSense-like offerers will try to fight for a solid publisher base...

newbies

6:12 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



got 1099 but not check.

I am in California. Is MountView in CA? may be not.

karatekid

6:56 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



I'm thinking a monthly pool. Perhaps along the lines of:

1) Date email will be sent admitting they didn't send checks on time.
2) The excuse.
3) Date checks arrive in the U.S.A. and or your country.

My entries for this month -

1) 2/9/04
2) Didn't anticipate Kwanza.
3) USA 2/16/04

skunker

7:24 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



I live in deep South Texas and have not received my December check yet. Nor, have I received the 1099.

I vote for Direct Deposit. It would be so much easier.

Rodney

9:32 pm on Feb 6, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I'm getting the feeling that the check service provider that Google used did not mail the batch of US checks out in time.

I just received a check from moneybookers that was sent from New York (I'm in California) postmarked in NY on Tuesday, February 3, 2004 and I got it today, Friday, February 6, 2004.

I have confidence that the check will get here in the next few days.

However, it does look like whichever provider that Google is using did not handle the payments in a timely manner this month (at least for most US residents).

UKFord

9:38 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



Google has a hell of a lot to learn about communication with it's own publishers. I cannot think of any other company, large or small, that is this poor in communication. Even adsenseadvisor doesn't seem to ever have any real answers.

br33526

9:43 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



CA

Check just arrived.

rainmakerpsi

9:48 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



Just a question for you all to think about. Who is AdsenseAdvisor, really? If i ran a form, and wanted people to keep comming back i would want experts to come in and talk about the topic. Has AdsenseAdvisor told us anything we didnt already know or could not already guess. I could easly take out a WebMasterWorld account and call myself AdsenseAdvisEr and tell everyone the same stuff that most people almost already know.

Would this not drive traffic to the form. If i was an form web site owner, i might just pop in as an Adviser for time to time. Hmm..

If the information is not verifiable, it might not be reliable.

ByronM

9:49 pm on Feb 6, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



I vote for Paypal..

that way i can use it to pay for stuff or transfer to my checking account.

Atleast then i won't get eft charges and won't have the possibility of google renegging on a payment and trying to pull it like other direct depost advertisers and affiliate programs have tried.

level80

9:59 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



Who is AdsenseAdvisor, really?

They're a Google employee AFAIK. If you don't like AdsenseAdvisor - try GoogleGuy (another Google employee).

robho

10:30 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



I vote for Paypal..

A lot of people have to pay to receive Paypal payments, and there are many countries where money cannot be withdrawn. OK for small amounts maybe but a couple of hundred dollars in fees on mid-4-figure amounts!

I get payments from a domain parking company in Germany. They can manage to offer worldwide bank deposits for free for all balances over 50 euros a month. They pay on the 15th of each month for the preceding month, and it's in the account within 7-10 days in most countries.

So it can be done, and is being done. There are probably even bureaus that offer the service. Note this is worldwide, not just an ACH deposit to a US account which would only help a subset of Adsense publishers.

glenv

10:48 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



Hope you all realize just how much interest the check provider can earn each day the checks do not go out. What is perceived as incompetence on their part is more than likely a business decision.

sirlion

10:48 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



No check, no 1099 in Phoenix, Az.

spikedo55

10:56 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



No check, no 1099 yet in Virginia. Payment sent says Jan 21.

WebFusion

11:08 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



No check, no 1099 in North Carolina

matthew288

11:20 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



No check, no 1099 in New Mexico.

SEOptimism

11:32 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



No Check for me either. California. Got reply to submitted complaint saying that they'll reissue if it is over 30 days late. I think they mean 60 days. They hold it for 30 days before sending it.

I'm on the way to the mailbox now, glad to know I'm not the only one whose check has disappeared after two weeks in the mail. Could it be that they didn't actually issue it on the 21st as they said? There is no way this many checks could be "in the mail" without arriving.

AdSenseAdvisor

11:46 pm on Feb 6, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I've just been told the reason some of your checks haven't arrived - unfortunately, due to our biller being overloaded with the volume of checks and 1099s, some of the checks were postmarked between February 2 and February 6...

On behalf of the AdSense team, I'd like to sincerely apologize - I know that a lot of you depend on these checks, and it's more than an inconvenience to you. The team will continue to work hard to create a robust and improved payment system moving forward.

As always, I'll take your feedback to the AdSense team.

ASA.

ronin

11:51 pm on Feb 6, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



At a guess, part of the delay this month has been caused by the AdSense programme's promise to send out cheques for all accounts at the end of the year, rather than just those with a balance exceeding $100.

This suggests they had to send out many multiples the number of cheques they normally send out... but I'm not convinced this isn't something they were unable to prepare for.

rainmakerpsi

11:54 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



Maybe the “end of the year payment” snuck up on them.

No, I really do like AdSense, and you just have to laugh about it sometimes.

seogrrl

11:58 pm on Feb 6, 2004 (gmt 0)

10+ Year Member



Received check today. Pennsylvania. Postmarked February 4th.

Thankful

robho

12:06 am on Feb 7, 2004 (gmt 0)

10+ Year Member



Hope you all realize just how much interest the check provider can earn each day the checks do not go out.

Interest rates on dollars are close to zero nowadays. For the vast bulk of the Adsense checks it'll be a cent or two a day. Insignificant. Even across all accounts it's only in the hundreds of dollars a day.

Rodney

12:09 am on Feb 7, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



AdsenseAdvisor wrote:
I've just been told the reason some of your checks haven't arrived - unfortunately, due to our biller being overloaded with the volume of checks and 1099s, some of the checks were postmarked between February 2 and February 6...

That's pretty much what I was figuring. Thanks for reporting back to us.

It might also help to send a short email out to all the adsense publishers that don't read WebmasterWorld (there has to be at least 2) :)

When I received a different check (in CA) today from NY postmarked February 3rd, I knew the service provider must be running late.

androidtech

12:21 am on Feb 7, 2004 (gmt 0)

10+ Year Member



Ok all at once now.

How many of you are mentally screaming the words "direct deposit" now?

:)

dazzlindonna

12:28 am on Feb 7, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



In this day and age - the great computerized world - we still have to rely on companies printing paper checks, stuffing them in envelopes, and mailing them. And this...from a major hi-tech company. Amazing, isn't it?

level80

12:45 am on Feb 7, 2004 (gmt 0)

10+ Year Member



At least we now know what's going on thanks to Adsense Advisor. I've been with Adsense since June. Each month the difference between the payment sent date and the cheque being posted has got a bit longer. I presume as more and more publishers/ advertisers signed up it took longer to check for fraudulent clicks each month so the payment sent date got closer and closer to the end of the month. The increasing volume of publishers also lengthened the amount of time that the cheques took to print. So in November for instance the effect of the holiday delayed things. Probably something similar happened at the end of January when it wasn't just cheques but 1099s going out too (I wonder if they went to be printed at the same company that prints the cheques at the same time). The 1099s to comply with the law (according to someone on this forum) had to be posted by the end of January - so I'm sure they had priority. I'm sure Google were more worried about the 1099s than the cheques but still thought there'd be time to do the cheques too. Obviously something went wrong somewhere and it all took at least a week longer than it should have. So...

a) why don't Google ditch the cheque-printing company and do it in-house

and

b) set up a Paypal-like website to offer direct deposit. This could also be used by advertisers too who don't have a credit/ debit card but do have a bank account. I'm sure there are enough phDs at Google to be able to program this before the next batch of cheques are due. Even if they wanted to outsource the design etc - I'm sure Adsense Advisor could make a post on the Commercial Exchange form and ask for a quote.

Anyway.... perhaps I'm underestimating the number of advertisers/ publishers involved and how difficult the above would be to implement. Personally I think that direct bank transfer must be cheaper (in the bulk quantities Google would do it) than printing and mailing cheques. Anyway.........

pashenG

12:52 am on Feb 7, 2004 (gmt 0)

10+ Year Member



Before I read this thread I asked adsense support about missing check. I received answer. There is no information about that some checks were postmarked in February.

This is not a honest communication which I expect from support.

Regards
pasheng

robho

12:56 am on Feb 7, 2004 (gmt 0)

10+ Year Member



It might also help to send a short email out

Adsense have done that now (got an email from them at 00:47 UTC, apologising for the delay).

ahmad

12:59 am on Feb 7, 2004 (gmt 0)

10+ Year Member



Just received an e-mail from Google indicating that the payment check has been sent out late this month. Your check was mailed to your delivery address between February 2 - 6 and should be arriving within two weeks. This delay is due to the volume of year-end checks, as well as mailing 1099 forms to publishers.

Has anyone else received it as well?

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