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Just my view. I donít know about your guys but I go to this business that is purely based on a business decision. If there were no Google my business is not feasible. Therefore, no Google will be no business for me. Both my AdSense earning and AdWords expense each month are in four digits and I have to pay AdWords expense from my credit card well ahead of AdSense earning received. I paid the AdWords expense at least after the ad has been run unlike Overture charged me before I have not spent any cent on ads. Thus, I have no complain as long as I make some money from their programs.
[edited by: FromRocky at 6:23 pm (utc) on Feb. 3, 2004]
Just look at your telephone company. If your phone service gets screwed up and you call customer service, you'll be on hold for up to half an hour to talk to a real person.
Yes but that's all changed now, you can dump the big guys and go with the smaller less costly, and who generally offer much much better customer service.
That's what will happen here once some decent competition arrives.
Many of us are earning much better from Adsense (me included) than all the other affiliate Pro or banners adds, but when your in a club with the number one SE you expect more, and justifiable so.
IMHO you should keep your customers happy and they will come back, look after your workers and partners in business, and listen and act on feedback you won't go far wrong.
So far in the last 4 months or so, the big G is doing neither and has lost its COOL
How hard can it be to do electronic money transfers?
this thread, as long as it is, and with as many valid points as it has, is a testament that something needs tweaking.... I mean, c'mon... a 6 page thread about getting a check? Just stop and think about that.
I guess you have to see where I'm coming from... I am a true affiliate... an affiliate's affiliate, and an affiliate manager's best friend. I LOVE this game. I LOVE when I make money... this isn't just a job for me, this is everything to me. I've powered everything in my life with SEO and affiliate marketing... ups and downs, breakups and make ups.... I am in a love affair with this life, even though it doesn't always go my way.
.... so when things 'click' between me and a partner, I expect the feeling to be mutual. Part of the thrill of the hunt is that when you finally bring down the term, your affiliate manager calls YOU up and you spend the afternoon together in your stats program clicking 'refresh' and laughing. I've had companies wire me weekly.... I've had companies PRE-PAY me for my traffic... but never has a company distanced itself from me like this.
...And so, yes, I feel spurned:) Mainly because they are wasting my time everyday that I go to my PO box and nothing is there. And it forces financial decisions on me, balancing visa bills and 'how late can they be? the date on the site said 2 weeks ago...'
I wish we were instead talking about how they now have real stats that show me at least a breakdown of stats between domains.... or the new payment module that said the payment was sent on tues, the tracking number on the check and an estimated time of delivery... call me crazy, but things like this have been going on for years out there... I wish Google would show a little love and spend a little of that money they are making off us on some of that hi-tech-fancy-smancy-programming we keep hearing about.
However, I don't think Google is going out of it's way to send us our checks late or trying to peeve us off.
YES i agree, i know there not going out there way and i personally think i get my cheque in a reasonable time, but on the other hand i am not earning $1000s or needing it pay other bills etc, its excess income for now, but the wife has noticed it ahahah so maybe not for long.
Its just they need to be seen to be doing something thing instead of seen to be plodding along with a payment system that in today's world is a joke and for the number one SE it should be embarrassing for them.
Come on we can put things on Mars, even see and find things to tell us how the world is & even when the universe was created etc etc.
Not sure about anyone else here, but the only time i go into a bank is to pay my cheque in, and for a few years now all my banking has been at home from my PC.
( I don't trust the post, it might get lost after its long journey to me, and then ironically end up lost on its shorter one to the bank here )
"The changes we would like to see, take forever to come around, and the ones we don't care for or have a dislike for are there in a flash"
[edited by: onfire at 8:31 pm (utc) on Feb. 3, 2004]
I'm an Adsense publisher since begin July.
Since that time I know that payments arrive a few days (sometimes even a few weeks) later than expected, but usually they arrive the first or the second week of each month.
Each month I get money from Google.
To me it's not important at all whether I get this money the first or the second week of the month.
Why making a drama out of this?
After all, you'll get your money each month at the same time ;-)
One camp depends on it as a business revenue and another depend on it as casual revenue (plasma tv here I come). The people who view themselves as being business partners with google are bound to feel let down when communication and actions do not meet their expectations in a business partner. Maybe the problem is the product, or maybe the problem is the expectation, but either way it's not a good thing for adsense and will need to be addressed.
With every gaze into an empty mailbox a little more of that goodwill gets chipped away somewhere. I'm glad I'm in the second camp.
When people sees the date, they expect that the check will arrive in a reasonable span of time. When it doesn't, it creates a lot of negative ripples among their publisher members.
BTW - no checks either here in Washington DC
When you are waiting for a 1k check it is okay to wait for a bit but when they are 6k plus it is rather hard to bear. I would not mind if it was a 90 or 120 day turnaround it is some consistency we are looking for.
How can we make plans when the goal posts keep moving..
Sometimes we need to take stock of the amounts of money involved here. If google was to invest 10% of one month of it's revenue for Adsense and set up a team to sort the problem they would have direct payment sorted in a matter of days. Any financial institution would give a body part to have the contact.
Fastclick managed it from day one. Why not Adsense?
a) My AdSense cheque arrived in Australia, as expected, Monday 2nd February.
b) I mailed a great number of calendars to friends overseas back on Friday 16th January in regional NSW.
Folks in the UK received theirs on Tuesday 20th. France a day later.
The first indication anyone in the US had received their calendar was 27th and thereafter at regular one or two day intervals.
Some haven't been received in the US as yet.
This leads me to the conclusion that Google is not at fault here.
Something appears to be amiss with your mail system.
My Amazon cheques from UK and France arrived late January. I have yet to sight the US one.
Standard business terms are now out in the 45 day to 120 day timeframes for payment. Be happy googles is 30 days. From previous emails they begin processing about the 10th of the month and have them compiled and mailed before the end of the month through a third party.
As for the perception that AdSense sends checks grudgingly, I can assure you that the team really doesn't have this attitude. We're all very pleased when the checks are sent out - we like to see publishers succeed! We're very aware that it is all of you who make this program possible in the first place.
Until the payment improvements are made, I'll continue to bring your comments to the team, including suggestions for a standard send date for checks, and I'll be sure to communicate the importance that you place upon the payment feature.
>better explaining the fact that 'Payment Sent' reflects the
>date that the payment file is sent to our vendor, and that
> the checks are dropped into the mail over the next few
> days, as you've pointed out.
...I'm glad you brought that up, because I have some additional thoughts on this:) it goes beyond the payment history page, it's about the very nature of our agreement:
"Google will mail you a check within 30 days after the end of each calendar month that Google AdWords ads are running on your site if your earned balance is US $100 or more."
'mail [me] a check within 30 days'.... did Google mail me a check within 30 days? When we use the word 'mail', I assume we are talking about 'The Mail'.... a.k.a. US Postal Service, correct? so if they waited until the last moment, I should have it wed or thursday... I guess we'll see
Google will mail you a check within 30 days after the end of each calendar month that Google AdWords ads are running on your site if your earned balance is US $100 or more.
This brings up an interesting point. The contract we all agreed to as Adsense publishers including Google included:-
PARTICIPATION IN THE GOOGLE ADSENSE ONLINE PROGRAM INDICATES THAT YOU ACCEPT THESE TERMS AND CONDITIONS AND THE FAQ.
Now if I was being totally literal I'd read Google will mail you a check within 30 days as meaning Google will - not Google will pay some vendor to do this for them. The agreement is with Google after all - not Google's vendor. The difference in days between Payment Sent and the check being posted has been getting longer and longer. Why don't Google think about doing it in house? Then payment sent could actually mean payment sent.
I understand the frustration of waiting for a check to arrive in the mail. Sending payments this way isn't the ideal situation, I agree, and we're working on improving the payment system.
ASA, frustration comes from not knowing, but at the same time its reassuring to know that you do and will pass on our comments and suggestions to the Adsense team.
Unfortunately, I can't (and won't be able to) give you an ETA.
We hear that the Team are working on other payment options, i.e. the direct transfer instead of the cheque, but surly if its seriously being worked on now, then there is a business plan for this project, with a timescale for its implementation? 3 months, 6 months, 2 years?
The previous month the payment sent date was 17th December, the envelope was pre-paid on the 22nd and franked on the 23rd. I received this on the 29th (as the Christmas mail delayed things by an extra two days).
Applying this same timescale to the cheque on the 21st gives:-
Payment sent - 21st January
Envelope pre-paid - 26th January
Franked - 27th January
Received - 2nd February (Monday - the day before yesterday)
This is also a generous estimate as it isn't Christmas. So what's happened to the cheque. As it's usually sent by airmail could all the recently cancelled flights between America and the UK be delaying it? Many transantlantic flights have been cancelled in the past few days - perhaps ones that could have been carrying my cheque. I know that the actions of the US intelligence community in cancelling flights is beyond the control of Google - it's just frustrating when you're possibly affected by all this. The cancelled British Airways flight was on the route that the Google cheque would've travelled. Is there a backlog of airmail caused by this?
.... when it comes to contracts and money, I am nothing other than 'literal'. It says, again, "Note: We will mail you a check for your account balance within 30 days"... so, literally, Google has accepted the responsibility to send me my payment within 30 days of the end of every calendar month by either delivering the check to 1.) US Postal worker, 2.) a US Mail Recepticle (mailbox), or 3.) a US Mail Post Office..... there is no other way to read this. It does not say Google will mail my check to anybody other than me. It doesn't say Google will send (to me or a third party) payment by any other means besides US Mail. If Google wants to subcontract another company to cut and mail checks to me, fine, but Google, by terms of its own TOS, must deliver my check to the US Mail within 30 days of the close of the pay period or they are in breach of contract. Period.
Payment history date: December 17, 2003
Check made: 12/19/03
Check mailed posted date: 12/31/03
Day I got check: 1/5/04
Simply don't update the Payment history date for atleast 10 days. That will generate 10 less days a month where people wait for the check and then start complaining about it.
And some times have them send the checks to USA addresses first instead of us always being last! :)
Simply don't update the Payment history date for atleast 10 days.
They did do that one month, and people had their checks before it showed up in their payment history. Publishers complained then too, because they didn't know that their checks actually *had* been mailed.
And to be fair, checks have always been mailed out a few days after the specific date given in the account payment history, this is nothing new (even the month it didn't show up in the payment history until later, the date it gave was still several days before the checks were actually mailed).
If Google decides to solve this problem by simply changing dates, I would change the 30 days to 45 days, if I were them... that way they really wouldn't have to change anything at all:) Not a bad idea really... the checks would be mailed on the same schedule they are now, but now, they would be early! See? it's all about spin:)
[added] Generally, I've received the checks about 7 days after the date listed. This time, 14 days later, still no check.
For those of you, like Marcia, who received their 1099 two days ago, have you since received the check, or are you still waiting on that?
I'll be interested to see what the postmark date on my check is when it eventually gets here. Last month, it was postmarked the 31st of December (technically outside the "within 30 days" commitment).