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Keeping the plates spinning - is it enough?

         

shuffler

7:55 pm on Oct 28, 2001 (gmt 0)



I've been in the Internet Marketing business for the last couple of years, although most of that time it was a sideline to web design. In the last 6 months the balance has started to change and I predict that in another year or so the web design will become the sideline - I imagine this is a scenario typical of many Webmasterworld frequenters.

Many of our clients are small businesses with small web sites (10 pages or fewer). These clients are more than happy to sign up to our Marketing services as they are cheaper than typical yellow pages adds and have the potential to produce much more business.

However, I've been thinking about a possible problem: Once the work has been done, the site is optimised to perfection, the rankings are excellent for all key phrases and the business is coming in, what's to stop small businesses with tight budgets pulling the plug and not renewing at the end of the year?

Ok, I can argue that I'm a plate spinner and they need me to stop the plates falling off. I can tell them that algos change, new engines emerge and their competitors may take the top positions from them. But is this enough? If you stop your Yellow Pages advert the enquiries dry up. If you stop your Internet Marketing the enquiries possibly won't stop for quite some time. Particularly if the competetion haven't wised up.

In other words, "Thanks for your work over the last year, you've done a great job. We'll give you a ring if the quality traffic and referrals dry up. Maybe speak to you in a couple of years...."

Anybody got any thought on this?

IanTurner

8:13 pm on Oct 28, 2001 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Two techniques - one get a competitor to take up your services.

2 - ensure that you control their high PR links for Google and slowly remove the links.

shuffler

8:58 pm on Oct 28, 2001 (gmt 0)



Hi Ian,
Option 2 is malicious but I imagine very effective...

nicebloke

9:20 pm on Oct 28, 2001 (gmt 0)

10+ Year Member



>Anybody got any thought on this?

One way might be to only work on stuff that you have control of and can just turn off.

IanTurner

9:30 pm on Oct 28, 2001 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Yes two is malicious - but not easy to organise - you have to have sites to link off that have a higher PR than DMOZ/Yahoo entries.

shuffler

10:19 pm on Oct 28, 2001 (gmt 0)



nicebloke,
yes, doorway pages, etc. Food for thought. Thanks

Marcia

5:31 am on Oct 29, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



>Anybody got any thought on this?
Yes on some thoughts, and no, it's not enough. :)

I was doing 10 page or under sites and incorporating the design and the promotion, so it was all right on the site.

A lot can depend on a particular niche and target market. In one field, there's someone who does hosting, and will switch people's sites over with a package that's offered including hosting, shopping cart, re-doing the site a tiny bit with a change to new graphics, and unlimited monthly maintenance and/or product additions. All for $30 a month. In the case of sites that have been well optimized to begin with that aren't very competitive, yes, they'll keep the rankings, too.

Thing is, once someone has done enough research and gotten a "feel" for a certain area, it's a shame to let it go to waste. So it's sure not enough, and like shuffler, doorways sure are food for thought.

On the other hand, it can be thought of as offering a service, and once it's done and paid for, let them do what they want with it and just forget it. It can depend on how much work has gone into it, too.

dwedeking

2:29 pm on Oct 29, 2001 (gmt 0)



We target the same general market. While you do lose some clients over time (as in all industries) there are ways to retain them. We become a consulting force for our clients. Since most of them are not used to the internet and don't understand the complexity of what is going on. Things like answering their questions about the spam emails that they get talking about submitting to a million search engines. We don't charge for these simple question/answer sessions as they usually only take a few seconds via email. The point is that you become "Their website guy/gal". They have enough things to worry about with the day to day business in the non-virtual world that it is a relief to know you are watching their back online. That is what they are paying for once the rankings are decent. Kind of like insurance.

IanTurner

2:51 pm on Oct 29, 2001 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Well said dwedeking, customer service is king. If your clients trust you, then they will keep coming back.