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What? should I ask of SE Optimizers as they Troll for my business?

questions for Search Engine Optimization Specialists

         

colorspots

7:32 pm on Jun 13, 2003 (gmt 0)

10+ Year Member



I work for a small ski resort owned by a very famous actor who runs a very famous film festival of the same name.

I just spent months redesigning the website. We have good traffic and are represented very well in SEs based on the keywords people use to search for us. I didn't design the site for SE positioning. I designed it to give our visitors updated useable information and add the use of images to show them what our resort looks like. Fast forward a couple of months. Our site has received good press and recognition. This has brought out every Search Engine Optimization Specialist in the world to contact the resort. Many contact me but even more contact the management staff that aren't as computer literate as I. I don't profess to be the greatest webmaster of the world in any way shape or form. Ok Now the question....

What questions do you all think I should have management or myself ask of these SE Optimizers? I have a meeting with one next week.

glengara

7:37 pm on Jun 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Why do I need you?

colorspots

7:47 pm on Jun 13, 2003 (gmt 0)

10+ Year Member



that is # 1 on the list. I love that one I use it on any sales call. I have a list of questions I am just looking for more. thanks

georgeek

7:55 pm on Jun 13, 2003 (gmt 0)

10+ Year Member



Why don't you do it yourself there is more than enough information on this site to assist you.

First thing to do is get rid of the pop-up and do you really need Google to announce you as .....Flash 5 using 1024 x 768......

glengara

7:57 pm on Jun 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Thing is, Colorspots, it doesn't sound as if you Do need them, so are you just looking for a question that will send them off with their tail between their legs?

colorspots

8:07 pm on Jun 13, 2003 (gmt 0)

10+ Year Member



I am not trying to chase them away. My company is willing to spend the money if it is a legitimate offer that will give us a measurable return on investment. I am not a SE professional. I am however their webmaster and the only person who has done anything professionally using the web. I read this board and several others about the subject almost daily. I am just trying to find out if there are any legitimate questions I am missing that I should be asking. I like being prepared.

glengara

8:10 pm on Jun 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



So what questions have you got so far?

jeremy goodrich

8:13 pm on Jun 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Well since others have already said it - I would strongly recommend doing it yourself, since as you said - you are the company webmaster.

Just try viewing your site through a text only browser, make it cross platform compatible, and keep in mind that not everybody has 3rd party plugin's installed.

Then try doing a Google advanced search for your site - I am 100% positive that you will notice the same thing I did.

You have absolutely no need for a professional optimizer, imho. What you do need is a website redesign focused on usability & cross platform compatibility.

If you site can be read by a text reader, etc - and older browser, or strange browser versions - as it stands, it'll do ok.

Unless of course, you are looking for a consultant that does the PPC type stuff - then I would recommend that you look for a company which provides those services.

Good luck.

glengara

8:24 pm on Jun 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Having viewed the site on a Mac using IE5.1, how should i say this?
I'm surprised you're not being pestered by designers.

webwoman

8:25 pm on Jun 13, 2003 (gmt 0)

10+ Year Member



You are in the enviable position of marketing a well known name. Anyone looking for you on the internet will find you easily. However, if you want to rank better for keywords like 'mountain ski resort' and 'ski resort' - (not knowing what questions you already have for your meeting) I could suggest...
Ask for references and to see examples of their work.
Ask them to briefly review the current site, and offer a quick critique - see if the answers jive with what you read here.
Ask if they guarantee anything (the answer should be no)
And really, in your case, the best question is "why do I need you?" as glengara said. Let them sell you.

btw, I think your site is very attractive in appearance.

colorspots

8:47 pm on Jun 13, 2003 (gmt 0)

10+ Year Member



glengara
You are correct in that visitors on Mac's using IE don't see our site correctly. This is a problem that has just recently come to my attention. It works/looks fine on every pc browser I have tried legacy browsers (version 4's) excluded. I am working on that however less than 4% of our visitors use mac's. It works fine in netscape on a mac. I don't have access to a mac for testing.

jeremy_goodrich
i am working on making the site more cross browser friendly.

You are all telling me things I already knew and suspected. Why do I need an SE Optimizer? Traffic is up significantly over the last 4 years (100-150% vs 20-30%). 90% of those who people who find us via a SE use a variant of the company name.

glengara

8:57 pm on Jun 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Well then it depends entirely on what areas of the "four season" resort management feels need boosting.

Quinn

9:00 pm on Jun 13, 2003 (gmt 0)

10+ Year Member



Colorspots,

I think you may be better off not going with an SEO that has approached you but getting a recommendation for an SEO from someone around this board.

I have no interest in this just you don't think this is further trolling... ;-)

Also I think that is a nice looking site, and you could easily opt/market that site yourself if you aren't talking ppc.

Mohamed_E

9:06 pm on Jun 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



> 90% of those who people who find us via a SE use a variant of the company name.

colorspots,

You may view this as confirming that you do not need an SEO, there is no need for SEO when people search for a well known brand.

But I might suggest looking at it differently. Only 10% of users come to you from a non-brand search. SEOing has the potential to increase that number significantly.

Let us pretend that you are Walmart. You are saying that 90% of your customers find you looking for Walmart, and only 10% find you by searching for toasters, clothes, whatever else Walmart sells.

So I suggest that you ask the SEO (or ask yourself if you decide to self-SEO) how to attract more searchers who are not searching for the brand name.

Marcia

9:21 pm on Jun 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Let's pause right here, and go back and take a better look at the original topic of the discussion rather than get into specifics about a site, since we don't do site reviews here (TOS provision, a no-no).

We have good traffic and are represented very well in SEs based on the keywords people use to search for us. I didn't design the site for SE positioning.

Getting trolled isn't uncommon when sites become visible, but unless you know certain basics you won't have the best advantage with evaluating proposals. Plus, unsolicited offers aren't commonly acceptable.

Reading here at the board can give you a foundation for any future efforts from a position of increased knowledge. And what you have to look for is whether you're getting traffic for a variety of keywords that will bring targeted visitors.

It's possible to rank well because of inbound links and anchor text, but that doesn't always represent good conversion in the case of ecom sites, no matter how informative. There is a difference between traffic and targeted traffic, and that's pretty much keyword_dependent.

Among the first two things to look at are the site structure for spiderability and search engine friendliness, and researching the keyword possibilities. You can do that yourself, all the help you need is right here in these forums.

ken_b

9:32 pm on Jun 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Colorspots;

Mohamed_E makes a very good point...

Let us pretend that you are Walmart. You are saying that 90% of your customers find you looking for Walmart, and only 10% find you by searching for toasters, clothes, whatever else Walmart sells.

It's getting extra visitors that may really make the difference in the value of the website, and your efforts.

As far as what to ask, a more important question may be "who" to ask.

Mike_Mackin

9:43 pm on Jun 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



What does the 'Penny Saver' cost in your area?

SEO not the way to go.

On the other hand, a member HERE 'just up the road' in Midway got Katie Couric [msnbc.com] to interview him on "Today" @ "Dateline NBC"

[edited by: Mike_Mackin at 9:52 pm (utc) on June 13, 2003]

glengara

9:50 pm on Jun 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



<edit>

[edited by: glengara at 10:03 pm (utc) on June 13, 2003]

glengara

10:02 pm on Jun 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Sorry Mike, had to look it up, whatever it is, 10c apparently.
Just to the uninitiated, your post semed .......confusing ;-)

colorspots

10:02 pm on Jun 13, 2003 (gmt 0)

10+ Year Member



those are good points about the 10% not using our "name". We are finally using the press to put out our name brand in more targeted efforts.

We are competing against larger ski resorts. We are more of a nich market offering arts & culture, fine dining and a get away from it all experience. We off very personalized service to all who come. My point is because we are small we don't have the deep pockets of our competitors to chase down every key word and use it to our advantage. Our web department is me plus I have other network admin responsibilities. The point of my inquiry was really to find out how to sort out the good SEO's from the bad by asking key questions as I am not an expert at this. You all have given me some really good things to ask them. What can you do for me? What is your plan for these keywords? How will you optimize our site? (doesn't have to be specific but just give us the idea of how) I think that there are more people out there in this same situation. I love reading these forums. Keep up the good work.

Mike_Mackin

10:06 pm on Jun 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



glengara:

I'm just OLD

I went to find the Katie Couric threads and decided not to post them, The story is TRUE.

Young person from Midway, UT gets site promo on "Today" for NOTHING!

pageoneresults

10:07 pm on Jun 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Here's a few to add to your list...

  1. What are your opinions in regards to Best Practices for the SEO - Search Engine Optimization / SEM - Search Engine Marketing industry? How does a company effectively compete online using traditional optimization strategies?

  2. Can you assure us that the optimization strategies and methods that you are utilizing fall under the criteria of Best Practices for the SEO/SEM Industry? Can we assume that this means no penalties for our website? Penalties could include, but are not limited to; removal from the search engines or directories index, or a possible Google PageRank™ penalty, also referred to as PR0 - PR Zero or Zero PageRank™.

  3. How many search engine optimization campaigns have you been involved with? What was your role for those projects? How many are still active? How many are inactive? If inactive, why?

  4. Are there any guarantees for top search engine positions? The answer to this question will depend on whether or not you choose a PPC - Pay Per Click program from Overture, or similar keyword bid management program like Google's CPC - Cost Per Click program. Depending on the competitiveness of your industry, guaranteed top search engine positions may be difficult and expensive to maintain. We recommend an ROI analysis prior to making a commitment.

  5. Do you have experience managing PPC - Pay Per Click, CPC - Cost Per Click, and other keyword bid management campaigns? What types of programs do you use for PPC bid management?

  6. What is link popularity? What linking strategies would you use to increase link popularity for our website? Is this service part of the proposed price? What types of websites will you target for link exchange? What other target audiences are available in a link strategy campaign?

  7. What is Google PageRank™ and how does it affect our website(s)? How would you address improving our PageRank™ with Google, and other search engines that calculate the number of quality inbound links to our website?

  8. What changes can we expect you to make to our website to improve our positioning in the search engines? Will these changes be visible? Will there be changes in the coding of our website?

  9. What type of reporting (website log analysis) will you provide to us? How often will you provide those reports? Do you provide live statistics? Will you provide consultation on how to interpret the reports so that we have a basic understanding of the statistics?

  10. Do you offer ROI (Return On Investment) analysis? Is this in addition to your contract pricing? Have the consultant explain the process of how the ROI will be determined. This type of ROI tracking may require strict participation by the employees of your company. You may need to address internal procedures first, before being able to successfully track ROI for your website.

P.S. The current industry trend is pay to play. You should expect to set aside a realistic portion of your Internet marketing budget for PPC and/or CPC keyword bid management campaigns. These are normally monthly fees and may be in addition to search engine marketing contract prices.

Mike_Mackin

10:16 pm on Jun 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



>Sorry Mike, had to look it up, whatever it is, 10c apparently.
Just to the uninitiated, your post seemed .......confusing.

Many people here, including some moderators, think my post tend to be confusing. The idea is to make people think. Spoon feeding information would cost you $.

colorspots

10:23 pm on Jun 13, 2003 (gmt 0)

10+ Year Member



pageoneresults thanks that was a very informative post. It gives me ideas to do more research on so that I can make an informed decision. I use these boards more as a sounding board so that i can get my bearings on stuff. the old saying of "can't see the forest for all the trees" I often get to close to this project and need input from other professionals. I appreciate all comments good bad or otherwise.

As far as being spoon fed... don't let my small # of posts fool you. I visit this site quite often because it gives me lots of information in areas I need knowledge by very very knowledgable and giving group. I post when I have an answer or have something to say. Mostly I just enjoy reading.

pageoneresults

10:27 pm on Jun 13, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



I almost forgot the basics...

  1. How long have you been providing search engine optimization services?

  2. Are you an individual consultant or are you part of a team? How long have you and your team been online?

  3. What types of websites will you NOT promote?

  4. Do you participate and/or, are you a moderator for any of the SEO - Search Engine Optimization / SEM - Search Engine Marketing Forums? If so, what is your username and can you provide links to your most recent or notable discussions?

  5. Can you describe and/or produce recent successful campaign results? If so, can I use those clients for references?

  6. Do you have website design experience? Technical background? What types of programming environments are you experienced with?

There are so many questions that you could ask. Getting the basics out of the way will probably give you a very good feel for who to choose.

Make sure you know what type of strategies are going to be used. You definitely don't want to put yourself at risk being in the position that you are.

colorspots

10:50 pm on Jun 13, 2003 (gmt 0)

10+ Year Member



pageoneresults These are all very good points. Just this week we had another "troll" for this service. The example sites the person showed us were not good examples. I did my homework on the examples she showed. Doing your homework will hopefully prevent headaches in the future. That is why I am researching different opinions. I am trying to find out about the pitfalls of SEO. I need years of study by monday so I am reading as much as possible.
thanks again.

Chris_D

7:35 am on Jun 17, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Hi Colorspots,

Quite a few people have helped you with some questions to ask the prospective SEO.

From the other side of the table, I've got a few questions you might be asked by the SEO, just so you can have thought them through, and are prepared before the meeting.

1. How much would you pay eg. a travel agent as a booking commission for a customer referred by the agent, who stays at your resort?

2. How much would you pay for eg. a bus company that brings 40 people to your resort for lunch and a look around?

3. How much did you spend in off line marketing and promotion last year? What was that as a percentage of your turnover?

4. How much average profit do you make per customer transaction?

5. Whats the annual or lifetime value of a new customer to your business?.

6. How many new customers have you budgeted to buy?

You don't have to post your answers here - but these are some of the questions I generally ask my prospective customers.

I've found that if a prospective customer doen't know what his current customers are worth, or how much he is currently spending acquiring and managing new customers - then how will he have any idea of the value I'm adding to his business? Is 2 new clients/ week @$500 each a good result? Is 100 new clients/ week @$10 each good? The answer depends on whether you sell real estate or bunches of flowers.

SEO is new client acquisition. There are loads of ways to acquire new customers - some ways cost more than others - and different industries will have different cost structures.

So if a prospective customer of mine can't get close to answers for these 6 questions, then how will either of us know if I'm adding value to your business? - and how will I know if this prospect is a good businessman - whose business I can make better? Are your goals realistic?

And how will we measure the success of the project?

If its not a win - win - then someone's gonna lose. If we are both professional, and know what we are trying to achieve - and have goals that are realistic & defined - then everyone will win.

The 'mechanics' of SEO are important - but IMHO you look even harder at the business proposition.

Chris_D
Sydney Australia

ritualcoffee

12:50 pm on Jun 17, 2003 (gmt 0)

10+ Year Member



Seeing that this is a famous actor and famous film festival - I would also think of outside US visitors...

Ask them about experience with multilingual international localized engines. ex. google.fr

Also, if you need to trip them up or get them off the phone....ask about 508 compliance and its impact on search engines.