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The search engine in question is manually putting us back in but only after a lot of phone calls.
The forunate thing is that I had several screen dumps of our listing being found under certain key search words, so they were forced to recognise that something had happened. Our webhosting services has confirmed that there were no outages in the time period that we may have been spidered.
Does anyone have any suggestions as to what could have happened? Just getting a lot of "don't knows" "thats strange" from the search engine company itself.
paul