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I politely hinted that it might be an area that they might like to investigate to check the performance of their algos.
My site had been #1 for a long time and then dropped to midway down page 2 about three months ago. This week it had slipped to page 3.
This morning I checked and I am back at #1.
Now that is what I call a quick turnaround.
This is my second experience of dealing with FAST. On the first occasion, about two years ago, I got a response from the MD!