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* Click throughs from all search engines, directories , other sites etc
* Entry points on our site
* Which search terms they have used (if applicable)
* What the user has done when on the site
* At what stage they have exited...
Ideally we need to review the range of services and software in the market before deciding which best suits our needs. Any recommendations /costings / or experiences would be welcome.
Welcome to WebmasterWorld
From what you say you are looking for a stats program as opposed to traking click thrus from your site.
There are quite a few options, some more expensive that others.
try a search at the top for log file analysis.
You also mention what the user has been up to. I think you are refereing to click stream analysis which is a little more complicated. I have seen ASP versions where the global.asa is used to track every page that a user clicks. Not sure how good this is in practice but it looked OK.