Forum Moderators: DixonJones
I have purchased a new web analytics program. Their tracking code requires that I populate order information such as product, price, and quantity into their variables for them to track.
The problem is that my e-commerce site is a hosted solution and it is their policy NOT to tell me what my server side variables are. So I cannot populate the information for the analytics solution.
They have said my only hope is to "replicate the information and create my own database to fill the variables and pass them on". Is this possible? I can post javascript but not server side script.
What can I do?
Side note...I have a content portion of my site that is hosted on my own server.
Thank you.
The problem is that my e-commerce site is a hosted solution and it is their policy NOT to tell me what my server side variables are. So I cannot populate the information for the analytics solution.
I would ask them how other companies are tracking sales back to referral data. When you send the user from your site to the ecommerce solution, do you have no idea of the amount the intend to purchase? If you do, simply put the amount down as a cookie to be collected at the thank you page.
If the thankyou page is not on your servers, put is on the ecommerce site, and you cannot add tracking code to that page, then conversion tracking is going to pretty much be a no-no.
1) Is this normal for me not to be able to access this data?
2) Do you have any other suggestions on how to approach this?
