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Urchin problem - doesn't track pages with? in them

     
3:00 am on Jul 18, 2005 (gmt 0)

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Urchin came as part of cpanel on my dedicated server but it doesn't look like it tracks pages such as:

sample.php?cat=50&subject=test

it aggregates hits for anything that comes after sample.php and just displays it as one whole number.

this doesn't help me at all since my site is all database driven.

anyone have suggestions or ways to fix this?

4:01 am on July 18, 2005 (gmt 0)

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I have been trying Urchin for the last three days to count anything - so far without success...

Maybe I am stupid, but after 5 years with sucessful tracking with other software I am kind of confused about this one.

Seems like - sorry, it does not work on your website!

For what it is worth:

I signed up for the 15 day trial.
Received an error message *something wrong*
One day later I received an email *problem solved*
Downloaded and installed software as advised
Unfortunately, NO counting of anything... Loggin into my account shows me 1 (one) vistor for the last three days.

I guess its not worth $199 USD per month! Off to unistall software and cancel account - what a waste. Just hope they dont sell my credit card details - to me the whole service looks like a phishing scam...Thanks Google!

11:14 pm on July 19, 2005 (gmt 0)

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You could change to url's that do not require the? using url rewriting. A search for "friendly urls" should yield the information you need to do this.

The other is to find a vendor that supports url mapping in the analytics side. That is, a vendor that captures the entire url, but lets you deal with the url in a way that is optimal for you.

The best of them will let you group the url's with specific modifications to the parameters in the query, such as removing session id. Very handy if you are running, for example a forum which uses session ids.

redmkiv

4:36 pm on July 20, 2005 (gmt 0)

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I have run into this as well with clients. During my research and contacting Urchin, they do not report on extended URLs on purpose and there are no plans to change it.
9:38 pm on Aug 3, 2005 (gmt 0)

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We are trying Urchin 6 our right now, everything seems great, especially the campaign tracking, site overlay is nifty...However this '?' issue is really annoying. We run an retail site that is all 'dynamic', so this isnt looking good. I have tried to contact Urchin, am waiting for a response....we are having doubts [webmasterworld.com] about using Urchin 6
10:34 pm on Aug 3, 2005 (gmt 0)

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Urchin answered with this

[help.urchin.com...]