Statistic Tracking Software

Inquiry regarding statistical tracking

[kwirl]

Our web site is primarily an online catalog for our physical products. You can view products, and contact us about them, but for the most part, we deal in large and relatively expensive items, so a 'Paypal' button isn't our typical customer.

We have been using AWStats on our old site, and while it gives us quite a lot of information, it isn't comparatively speaking as useful as it could be.

What I would like to know is where do our visitors come from? Where do they reside physically? What keywords brought them to our site if it was via a search engine? Do they bookmark our site? How long did they view our pages?

I realize that some of this seems very basic, but AWStats doesn't have very nice documentation for my purposes, at least not that I found included.

Webtrends is too expensive for our needs, so AWStats might be our only solution. Anyone else had this happen?

[cgrantski]

Of all the questions you list, "where do they reside physically" is the hardest. I only know of one program, WebTrends, that has a database capable of sorting that out (as opposed to "where is the physical location of the registered address of the Internet Provider that they use?"). If there are other programs with this ability I hope people here will post. Your other questions are handled by most of the basic stats programs, including some quite inexpensive ones listed in other items here. NetTracker is one that people are saying is inexpensive and good, and there's supposed to be a freebie version that just came out.