Porblem with Word

[tarzouille]

Hi everyone,
My english is not good, but i'll do my best.
I've met a problem with Webtrends in exporting to Word. That says that Macro Levels in Word are wrong. So i've changed, I turn the macro off. After that, I do the same operation, export in word... Nothing changed, the same problem appears.
This is the problem reports:
Debug Log for WebTrends MS-Word/Ms-Excel Converter
--------------------------------------------------
Monday, July 26, 2004 - 16:35:10

WinMain command line: /inputfile="C:\Program Files\WebTrends Analysis Series\reports\Web Analysis\DEFAULT.wtw" /templatedir="C:\Program Files\WebTrends Analysis Series\base\template\" /reportdir="C:\Program Files\WebTrends Analysis Series\reports\Web Analysis\" /dlgcaption="Building Report: ccig" /displaydoc=1 /createWMFs=0

FindMSWordEXEPath: Unable to locate MS-Word via the system registry.

Thx for any helps.

[Receptional]

This is only a guess but...

File conversions are an optional add in for Microsoft office. See if you can install the conversions "add-ons" from the original office disk.

Only a guess...

Dixon.

[bcolflesh]

Unable to locate MS-Word via the system registry

Is MS Word installed on that machine? Webtrends needs it to perform the conversion.

[tarzouille]

yep it is installed... I have Office 2003 with Word.

[bcolflesh]

You have to talk to NetIQ Support - their KB says it's not installed:

[netiq.com...]

[tarzouille]

the link doesn't work at all.
I've installed it in another pc with word on it, and the same problem appears... So I think im going to change it...
And thank you very very much for your help!

[bcolflesh]

the link doesn't work at all.

Go to their KB site and search for "Word".

[Oneskunktodd]

The problem, as far as I can tell, is that webtrends looks for winword.exe in Program Files/Microsoft Office/Office/

This seems to be hard coded and I have not figured out how to change it.

Office 2003, conveniently enough installs to Program Files/Microsoft Office/Office11/

This also does not seem changeable. I renamed the directory Office11 to Office and Webtrends worked however it screwed up a bunch of other things so after I got my reports I had to change it back.

Does anyone know how to change Webtrends to look in the right place or change Office to install in the right directory?

[Oneskunktodd]

Ok, found a workaround for me.

My Office 2003 was an upgrade from Office 2000.

I uninstalled everything.

Reinstalled Word 2000 and Excel 2000.

Then I reinstalled Office 2003 but chose NOT to remove older versions of Office.

Webtrends seems to find the old version of Word just fine and the 2 different versions of Office seem to coexist reasonably well.

Of course this only works if you have an older version of Office to reinstall.

Not sure what you can do if you only have the full version of Office 2003.

[tarzouille]

you're absolutely right.
It's work with word 2000 only.
Thank you all you guys.