Opt out of Yahoo

[paynt]

Ok, I can't find it. Does anyone know how to opt out of Yahoo once you're in the reoccuring yearly fee? This is the first time it's come up with a client and I don't have it in hand.

Thanks

[2_much]

Hi Paynt,

Just spoke to a customer service rep about this.

She said that when your site is up for renewal, they will send you an email.

If you don't reply, the site will be kept and your card charged.

If you want to cancel, you have to reply to the email and let them know you cancelled.

To change the credit card info, you'd have to reply to their email.

Apparently, until you get the email from them, there's nothing to be done about it.

Obviously, this makes it ESSENTIAL to keep track of the emails used for submissions and to make sure these are kept active.

[paynt]

Thanks so much for that. I'll let the client know and what a great tip about the email address.

[Robert Charlton]

>>If you want to cancel, you have to reply to the email and let them know you cancelled.<<

This is a situation I'm absolutely unwilling to expose myself to, and it's been creating all sorts of complications for me.

I'm wishing I'd kept step-by-step records of every field in the submission process, so I could send a client a text file and have them do the submission themselves (which I'm also reluctant to do).

Anyone find a way around this?