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If you have had a similar experience and were able to fix it, please respond.
Thanks,
Ev
Out of curiosity, was the site that dropped down an affiliate site? Just wondering. :)
I really think it's related to the cache problem, has any one had success fixing the cache error?
Ev
NO...........
They feel they are above actually providing a personal reply to webmasters.
You believe Yahoo should give out personalized one-on-one SEO advice?
Webmasters are not customers.
You are joking right? Customer service?
We submitted our site 6yrs ago (long before I was around) and the company doesn't have any record of the email address and other details I need to regain control of the listing. I've been emailing Yahoo for 4 months on it and haven't had any luck even when someone alive replied they didn't help us.
Sticky me if anyone has a phone number. :-)
That's how I connected to someone with the directory years ago to fix a directory error (as nobody at the client company knew the password, etc.).
- Called Yahoo HQ, spoke to customer service, they didn't know how to contact Directory services
- Emailed every support email address I can find at least twice
- Written their "experience" division twice
- Begged my Yahoo Search rep to no avail.
Apparently the Directory division is in a bunker somewhere with no phones and with secret identities. No one at Yahoo seems to know how to contact these folks other than an email address that no one responds to. This is all over the course of 9 months. Close to giving up, what's ironic is that the title they have for my site misleads people and leads to a poor experince for searchers - just what they shouldn't want to have happen.
Anyone have any other suggestions?
No doubt! I can't believe how BRUTAL Yahoo is with this. Only Yahoo can get away with this sort of crap.
I've even stickied Yahoo Tim on it and he didn't even respond. Must be a company policy to ignore customers or something.
Frustrating to say the least.
I am having accounting look to see what CC is being billed once a year and will be contacting the credit card company to dispute the charges for the last 4 years. Not much else I can do...
No doubt! I can't believe how BRUTAL Yahoo is with this. Only Yahoo can get away with this sort of crap.
I can go one better than all of you. I phoned about a fairly simple issue with Yahoo (as a Yahoo Merchant Solutions customer) and when the guy couldn't answer he told me to phone back on the same number in the hope I'd get through to someone who could help.
There is no doubt in my mind they are on their way down. Can't happen fast enough if you ask me.
I can't believe that even within the organization no one knows how to contact directory support. It's unreal that this is how such a large company chooses to do business - very unprofessional to say the least.
I also have tried several times with my Gold account rep to no avail. That I'm not really surprised about as these are old Overture employees who don't seem to get treated as equals by the Yahoo folks. They are also in two seperate locations.
Someone did finally modify my directory listing but what happened was that it was shrunk from 4 lines to 3 lines and I was completely dropped from all organic listings. Nowhere to be found anywhere even though I am STILL in the directory in the wrong place with an inaccurate title etc. Guess all my #*$!ing and complaining finally made something happen...just too bad it wasn't good.
I've also tried to go through billing but they had no idea how to get to the Directory folks either. Im thinking now of taking a trip to California and physically trying to find a person or an office. Anyone tried that yet?
