joined:Sept 26, 2003
In June, our (web design) company had 5 clients due for auto-renewal to Yahoo. On July 1 I noticed that not only were they not renewed, they were missing (found in my inactive file) and upon further investigation, they were cancelled. It says to e-mail if this cancellation was in error. It was, so I did. E-mail reply said to call Customer Care for the most efficient assistance. That was July 3. I've spoken with several folks on numerous occasions: All they can determine is that an end date was assigned to the accounts and it must be a problem on their end (I did not cancel any of them; I am the only one who handles or has access to the Yahoo Account and my credit card was good). They suggested I monitor the directory and when my listing drops out I can resubmit. And that they'll look into it and let me know. Apparently all they can do is send a e-mail to corporate (and they can also cancel accounts - but they cannot reinstate, etc.) Finally in mid-Aug one of the customer reps said he can ask that those accounts be removed from the directory so I can resubmit. I waited a week and then resubmitted. All were approved on 8-22 and were supposed to be added to the directory shortly. Today is 9-26 and still no listing. When I complained last Friday, I was assured I'd hear from someone soon. It's been a week and still nothing. And to make matters worse a "new" client (due to be renewed on 9-30) is now in my inactive file. Help! Does anyone know anyone I can actually talk to that help resolve this matter? or have you had a similar experience? Thanks.