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I have been a customer of BTopenworld since March 2002 and never had any problems.
Today we lose total contact for 4 hours, and the support offered was TERRIBLE. I had heard all the rumours in the past, but experiecing it 1st hand made me realise that this is NOT the sort of company I want to support.
I shall be taking my £££s elsewhere...
MARKET BROADBAND! If only! BT will never roll broadband out to where I am they just do not give a £$%$£ about those of us in the countryside.
I lost connection for a week recently yes a week; none of the engineers could find the problem, from what I could understand they have laid off all the experienced engineers.
This is not a company I want to support either.
Every time I see that sloooow loading btopenworld home page I cannot delete it fast enough.
You are right we do need them, and they know we have no option.
I believe and may stand corrected that in the US there is healthy competition for Telecoms.
Itís the hype and the fact that BT rabbit on about broadband and yet are highly selective in whom they supply, while some of us pay over the odds for our slooow and apathetic service.
I look forward to the day that satellite or radio technology is both fast and economically viable.
We ended up shutting the doors, but NTL sent me the wrong invoices for 12 months and even tried to take us to court. I said I'd pay if they could ever sort out the bills...they never did and finally just gave up.
If they can't collect from someone who wants to pay....I hate to see their support.
Shak there were major problems for all ISP's today and their broadband connections. There were major service problems in all home gateways in alot of the exchanges through out the country, so thats a BT Wholesale fault and not a BT Openworld one seeing as BT Wholesale own and run the exchanges.
But the division will soon blur as I think that BT Openworld and BT Wholesale join and wholesale will absorb Openworld.
Satelite broadband is a poor mans ADSL service for people who live in the sticks, I played with it, supported it and even sold it for a while. A rip off in my opinion!
My opinion of course :)
Overall at least once a week we have an issue with nodes going down. On a lot of these occasions the whole area goes down.
Overall the issue is that BT is a Monopoly who own 90% of the infrastructure that is out there in the UK and they know it. Their service is appalling but unfortunately as many of you have mentioned earlier on leaving BT broadband and going to another provider is like ďjumping out of the frying pan and into the fireĒ After all most ISPís that offer broadband do so over BT infrastructure anyway!
So we just have to wait and hope SDSL is better but it may be a long wait.
I too have had very off-putting experiences with BT previously, and they succeeded in putting off a potential customer for life. (although I know of plenty of people who feel this way about NTL too ;))
Fix the phones and get of the internet I say.
BT booted me off their ISDN for over use! I offered to pay two subscriptions to cover more than 12 hours a day, and was rudely told I was an abuser. grrrr.
If they install broadband here I would buy it though, their service was alway better than others I use, just genrally misguided.
I did use Nildram for my ADSL previously and they are very good, the connection is factastic and the support is brilliant plus they let you sign up for quarterly contracts unlike some other companys I could mention.