Forum Moderators: open
It made me smile when the popup ad on that link was AOL broadband.
I have been a customer of BTopenworld since March 2002 and never had any problems.
Today we lose total contact for 4 hours, and the support offered was TERRIBLE. I had heard all the rumours in the past, but experiecing it 1st hand made me realise that this is NOT the sort of company I want to support.
I shall be taking my £££s elsewhere...
Shak
Yes so did I!
MARKET BROADBAND! If only! BT will never roll broadband out to where I am they just do not give a £$%$£ about those of us in the countryside.
I lost connection for a week recently yes a week; none of the engineers could find the problem, from what I could understand they have laid off all the experienced engineers.
This is not a company I want to support either.
Every time I see that sloooow loading btopenworld home page I cannot delete it fast enough.
Think they must have had something major today, I was off for around 3 hours.
BT have been legendary for their poor support, you only realise (again) how bad their support is when you try to use it :(
I know BT has been up and down lately, but NTL's 600k service was even more pathetic!
For me it's a choice of the worst as opposed to picking the best!
</end huge red herring!>
I shall be taking my £££s elsewhere
So did I, but I found that the others were just as bad.... You can't win really - they don't need you and you need them...
You can get the subsidy via other ISPs, but BT make it so difficult that one ends up with BT!
You are right we do need them, and they know we have no option.
I believe and may stand corrected that in the US there is healthy competition for Telecoms.
It’s the hype and the fact that BT rabbit on about broadband and yet are highly selective in whom they supply, while some of us pay over the odds for our slooow and apathetic service.
I look forward to the day that satellite or radio technology is both fast and economically viable.
I got £1.5K to assist in installing satellite broadband from BT.
Support still sucks though :(
We ended up shutting the doors, but NTL sent me the wrong invoices for 12 months and even tried to take us to court. I said I'd pay if they could ever sort out the bills...they never did and finally just gave up.
If they can't collect from someone who wants to pay....I hate to see their support.
Dougs
Shak there were major problems for all ISP's today and their broadband connections. There were major service problems in all home gateways in alot of the exchanges through out the country, so thats a BT Wholesale fault and not a BT Openworld one seeing as BT Wholesale own and run the exchanges.
But the division will soon blur as I think that BT Openworld and BT Wholesale join and wholesale will absorb Openworld.
Satelite broadband is a poor mans ADSL service for people who live in the sticks, I played with it, supported it and even sold it for a while. A rip off in my opinion!
My opinion of course :)
Craig
Overall at least once a week we have an issue with nodes going down. On a lot of these occasions the whole area goes down.
Overall the issue is that BT is a Monopoly who own 90% of the infrastructure that is out there in the UK and they know it. Their service is appalling but unfortunately as many of you have mentioned earlier on leaving BT broadband and going to another provider is like “jumping out of the frying pan and into the fire” After all most ISP’s that offer broadband do so over BT infrastructure anyway!
So we just have to wait and hope SDSL is better but it may be a long wait.
Craig
I too have had very off-putting experiences with BT previously, and they succeeded in putting off a potential customer for life. (although I know of plenty of people who feel this way about NTL too ;))
Its called a MSF, a major service failure.
I can think of a few other acronyms for it... ;)
Fix the phones and get of the internet I say.
BT booted me off their ISDN for over use! I offered to pay two subscriptions to cover more than 12 hours a day, and was rudely told I was an abuser. grrrr.
If they install broadband here I would buy it though, their service was alway better than others I use, just genrally misguided.
I did use Nildram for my ADSL previously and they are very good, the connection is factastic and the support is brilliant plus they let you sign up for quarterly contracts unlike some other companys I could mention.
Pick from:
Yahoo.co.uk - Espotting/Google/Y! directory
Yahoo.com for UK IPs - Overture/Google/Y! directory
or BT partners - Overture/Google
And the Editorial content - will Yahoo! channels replace it?
Interesting times once again!
They'll go for the shortest possible route out, so maybe pass on all the running to Yahoo.co.uk, and BT will run the pipelines and stick their badge on it.
There are threads on WW too, have a search.
I've been with BT ADSL for 1+ years. Never used BTOpenWorld ever. I like homepages that don't take 1 minute to load over ADSL!
Unfortunately for UK SMEs who know no better, BT offer web design & hosting. Oh dear.
