Great Yahoo Marketing Support

This was rare!

[mitchy231]

I have been having a few issuses with my O account lately. They have been declining most of my listing when I go in and modify them.

I got tired of resubmitting them so I figured I would just give them a call. After a couple buttons on the automated system, I was right in touch with a O rep. He was by far one of the most HELPFUL people I have ever spoken with at a PPC program.

He talked to me like a 'real' person and had an answer to every question I had. He was able to fix all of my problems in a matter of minutes.

I do not know if I just lucked out with the rep or Yahoo is getting better representatives. But either way, a big Thank You to O.

[bostonseo]

Here is my take on Yahoo. The more 'junior' the employee the better the service. It's no surprise that at companies the younger more 'hungry' employees are the most helpful/valuable. I call the main number all the time even though I am a diamond level client. Guarantee you they know about a technical issue 9x out of 10 before platinum/diamond.

[vinnie2227]

I agree. We are at the platinum level and recently had a rep change. The old rep was fantastic. I already received speedy replies and assistance. With this new "platinum" level rep, I wait days for an answer to my emails.