Overture customer services are a joke

and a real bad one at that

[Gmorgan]

I have 3 accounts for the same company, one for the UK, one the US and one Australia. The company credit card used for all 3 expired on the 1st so first thing Friday morning I tried to update the card details with the new expiry date. And guess what, not one of them would let me. It complained that the card was already being used, even though any records of it had disappeared from the account!

I did not panic as there was enough money in each account to last a few days whilst I sorted it out, so I sent emails to all 3 customer services departments, as per the request of Overture in the billing sections. Monday AM and I had one solitary reply, from the US. It acknowledged that there was a problem and asked I send them the new exprity date and they would update it for me, so I did. Since then my US account has been "temporarily interrupted" i.e. taken offline, due to lack of funds - Overture US did not bother to act on their promise. I have since sent follow up emails asking what is going on and am waiting the reply.

What about the UK and Australia then? The UK department I had to call up and go through step by step with, finally getting the new card in place and all is now ok. As for Australia, one week later and still no response to the original email. Ridiculous - doesn't Overture like money?

[sem4u]

Overture/Yahoo UK:

Reporting problems: [webmasterworld.com...]

End of month/start of month stats wrong:
[webmasterworld.com...]

Speaking to reps on the phone does not sort out the issues either. They say someone at tech support will look into it and you NEVER hear back by phone or e-mail.

Maybe it is too much to ask of Yahoo/Overture to get the detials correct.

All I can say is that once MSN's new system is up and running, it will wipe the floor with Yahoo's offering, if it does not improve.

My analysis of MSN's new technology:
[webmasterworld.com...]

So Overture if you are listening please sort these issues out, so that there is a greater understanding between you and the advertisers/agencies. We will both benefit :)