Overture being responsible

Auto Refund

[eWhisper]

I had only two accounts that actually had content match enabled during Overture's switchover. Therefore, they were the only accounts I did not ask for a refund on when the issues of content match being autoenabled occured.

Overture has refunded all my accounts, including these two, due to 'technical difficulties'.

They must have heard the outcry of troubled advertisers with their changes, and decided to try and please everyone.

Kudos to Overture for once.

[Tropical Island]

They still have not answered any of our e-mails or refunded the incorrect clicks.

[keithj]

I have to add my Kudo's as well. I added new terms a few days ago, just at the same time that Overture dropped the ball on getting reports loaded for a day. The new terms were accepted, and the clicks started rolling in, at a MUCH greater rate than anticipated. My account was rapidly depleted, long before I could do anything. Throw into the mix, the fact that I didn't receive an email stating that my new terms had been accepted, and you can understand my suprise.

However, a lovely lady in customer service, by the name of Sherry, walked through the process with me, tut-tutted a bit, and then got clearance from her supervisor to refund that day's traffic for the entire account. No fuss, no muss, I didn't even have to give up my first born. I received email notification that the credit had been processed, only a few short hours after our phone conversation.

Perhaps I just got someone on a good day, but she really came through for me. I take back half of all the things I've muttered about them lately.