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HELP can't access Google.com

         

artistic

11:54 pm on Oct 6, 2003 (gmt 0)

10+ Year Member



hi people, i'm new here and i'm gettin desperate. i've been having this problem since sunday afternoon, so please help me.

whenever i use internet explorer, and type in www.google.com, it will automatically redirects me to www.cpanel.net with a message "There is no website configured at this address". This is the only website that I'm having problems gettin through. And the weirdest part is, when I use my AOL browser, it works fine. I tried deleting all the files in the cache, and cookies. I scanned for any virus and didn't find any, and searched for any file that has the word 'cpanel' in it, and found 1 html document and deleted it, but that didn't do anything. I even uninstalled and reinstalled Internet Explorer 6.0 but that didn't do the job neither. My co-worker told me to delete the file named 'hosts' in the c:/windows/system32/drivers/etc/ but it didn't help me neither.

Please, I really really need your help.

I viewed the source, and this is what's exactly in there:
<HTML>
<HEAD>
<TITLE>cPanel</TITLE>
<link href="sys_cpanel/css/style.css" rel="stylesheet" type="text/css">
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
</HEAD>

<SCRIPT LANGUAGE = "JavaScript">
<!--
function openWin(URL) {
aWindow=window.open(URL,"","scrollbars=yes,resizable=yes,fullscreen=no,
toolbar=no,status=no,menubar=no,directories=no,location=no,
height=500,width=800,left=200,top=100");
}
// -->
</SCRIPT>

<BODY leftmargin="0" topmargin="0" marginwidth="0" marginheight="0">
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr valign="top">
<td height="75" nowrap>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="10%"><a href="http://www.cpanel.net"><img src="sys_cpanel/images/index_01.gif" width="126" height="46" alt="cPanel" border=0></a></td>
<td width="27%"><img src="sys_cpanel/images/index_02.gif" width="343" height="46"></td>
<td width="1%" background="sys_cpanel/images/index_04.gif"><img src="sys_cpanel/images/index_04.gif" width="43" height="46"></td>
<td width="62%" align="right" background="sys_cpanel/images/index_04.gif"><img src="sys_cpanel/images/index_03.gif" width="138" height="46"></td>
</tr>
</table>
</td>
</tr>
<tr>
<td>
<center>
<font class="verybigorangebold">
There is no website configured at this address.
</font>
</center>
<br><br>
<table width=100%>
<tr>
<td width=50% align=center><font class=biglink><a href="/cpanel/">cPanel</a></font></td>
<td width=50% align=center><font class=biglink><a href="/whm/">Web Host Manager</a></font></td>
</tr>
</table>
<br><br>
</td>
</tr>
<tr>
<td height="10">
<table width="100%" border="0" cellspacing="0" cellpadding="0" background="sys_cpanel/images/bbg.gif">
<tr align="center">
<td background="sys_cpanel/images/bbg.gif"><img src="sys_cpanel/images/bbg.gif" width="179" height="22"></td>
<td background="sys_cpanel/images/bbg.gif"><img src="sys_cpanel/images/bottom_label.gif" width="382" height="22"></td>
<td background="sys_cpanel/images/bbg.gif"><img src="sys_cpanel/images/bbg.gif" width="179" height="22"></td>
</tr>
</table>
</td>
</tr>
</table>
<!--- REVISION: 1.0.0 --->
</BODY>
</HTML>

[edited by: Marcia at 12:19 am (utc) on Oct. 7, 2003]

rfgdxm1

12:23 am on Oct 7, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



2 suggestions:

#1) Reformat your hard drive.
#2) Just use google.ca, google.de, etc. as a workaround.

plasma

12:31 am on Oct 7, 2003 (gmt 0)

10+ Year Member



1. You should install an antivirus
2. As it's too late for 1. now ;) you should go to [housecall.antivirus.com...] there you can scan your computer online (yes, it works)
3. You should install adaware: [lavasoftusa.com...] or something similar

rfgdxm1

12:39 am on Oct 7, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



plasma's suggestions are worthwhile on the theory they might possibly work. My first guess was the Hosts file, but you say that you checked that. Looks to me like somehow, someway malicious code got run on your system. If this only happens with google.com, my google.ca workaround may solve the problem.

pageoneresults

12:49 am on Oct 7, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Welcome to WebmasterWorld artistic!

A little OT, are you using a static IP address? Were you running any type of automated queries (software) on Google's database during the time that you lost access or shortly beforehand?

I'm not to sure why cPanel would end up as a link for spyware or scumware. The above suggestions are definitely the first things you should look at. cPanel is a fairly reputable windows control panel for IIS and I just can't imagine that they would be involved with spyware.

rfgdxm1

12:59 am on Oct 7, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



CPanel may have been chosen at random by someone running malicious code. I agree I can't imagine CPanel involved in this. Considering the latest bug I am aware of in CPanel I've gotta question their competence. However, I don't think they would get involved in scumware.

Marcia

1:02 am on Oct 7, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Cpanel doesn't need to get involved in shady stuff. Google's been the target more than once with people getting hijacked away. I once had the toolbar replaced by a rogue toolbar without consent. Adaware got rid of that one, I had all kinds of junk I had no idea about.

There are bugs in versions lower than IE6 where you can get downloads without having to accept them. If it's only in IE and not other browsers, it doesn't make sense that it's not connected to IE in some way.

What version of IE are you using?

GoogleGuy

2:01 am on Oct 7, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Hmm. Sounds like scumware. The new version of HijackThis might be able to find something, and I'd definitely try Spybot as well.

artistic

3:44 am on Oct 7, 2003 (gmt 0)

10+ Year Member



googleguy - i tried spybot, but it didn't help. that's how i learned about the 'hosts' file.

marcia - if you're asking me, im using ie 6

pageoneresults - thanks. im not familiar with the lingo, but im on a network. and will you give me some examples of automated queries?

rfgdxm1 - tried goin to google.de and .ca, and still it redirected me to cpanel.

plasma - i have antivirus, aparently, its not workin too well... grrrrrrrrrr. and thanks for the url's. i just did a scan through housecall and it didn't find any virus. i really don't get it.

ok few more questions people:

a.) how come google is the only website im having problems with when using ie? i mean, i can access it fine in AOL browser.
b.) why didn't norton detect the virus when i did a scan?
c.) what is a scumware?

thanks for all your help.

Serenata

4:57 am on Oct 7, 2003 (gmt 0)



It sounds like you may have picked up the Qhosts virus ... which randomly decides which and how many of the search sites you won't be able to get to!

I've come across it four times today alone.

Symantec has some info on it:
[securityresponse.symantec.com...]

In one case, it sent my client to the White House website, in another it just produced blank pages, in the fourth case, it produced a "you can't get there form here" webpage.

It won't hurt to take a look, anyway.

Serenata

AAnnAArchy

6:33 am on Oct 7, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Did you check for the hosts file at c:\windows\help\

That's where my problem file was located. Once I deleted that, everything worked fine. None of the three scumware programs I used found it.

artistic

11:10 am on Oct 7, 2003 (gmt 0)

10+ Year Member



aanaarchy - is it possible to have 2 hosts files?

serena - thanks for the suggestion. will do right away.

ismap

11:45 am on Oct 7, 2003 (gmt 0)

10+ Year Member



We had that problem: a hosts-file in winnt/help
Its a trojan, so please check
[vil.nai.com...]

AAnnAArchy

6:13 pm on Oct 7, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



artistic <<aanaarchy - is it possible to have 2 hosts files?>>

Yep, and I did. The one in windows\help was the virus culprit. It listed the IPs of tons of search engines in order to redirect you. I was only redirected to www2.google.com, but it immediately stopped when I deleted that hosts file.

mrguy

6:17 pm on Oct 7, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Go to symantec.com and look for the qhost virus definition. You can then download for free a Qhost virus removal tool.

NcySaint

1:09 am on Oct 9, 2003 (gmt 0)

10+ Year Member



I need help too. Please this is driving me crazy. I too can not access www.google.com.. I actually can not do any searches though, not from google, yahoo, altavista, or MSN. I have IE 6. I even downloaded Netscape and that did not work either. has anyone else seen it like this. I am sorry this is not a reply...but I am desperate...

artistic

1:22 am on Oct 9, 2003 (gmt 0)

10+ Year Member



wow NcySaint, your problem is far more severe than mine.

i just fixed it last night, and i wouldn't have done it if it weren't for all of your suggestions, and i thank you all so much.

now ncysaint, did you look for the hosts file in your system?

NcySaint

2:43 am on Oct 9, 2003 (gmt 0)

10+ Year Member



Hello Artistic...I tell you I had tried everything, ad aware, spykiller, did a virus search, nothing worked, but after I posted here I read the rest of the responses to your post....I did a search and found 2 files named host(there were actually legit ones named host as well so I checked the dates) that showed updates for 10/01/03 which is when I first started having problems...one went into c:\windows\help and the other was in c:\windows. I deleted both files and everything is back to normal...thanks to everyone who posted here.
Before I go...I did a printout of the file called host..it had blocked almost every single search engine address imaginable and every variation of it too...about 120 or so...next to each web address is an IP address and I'd like to share it with you in case it means anything to anyone it was:

88.88.88 elite <<this IP # is listed once
207.44.220.30 www.google.akadns.net <<< this IP # is listed over 100 times with every single search engine web address.

I am sorry I am being so detailed, but I was going crazy looking for the problem and I just couldnt find anything until I got here...Hopefully this will help someone else.

I cant thank you enough..

dbaker123

1:29 am on Oct 22, 2003 (gmt 0)



I had that problem tonight, came to this site and after deleting 2 hosts files, my problem was resolved.

Thanks for the help

GoogleGuy

2:29 am on Oct 22, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Glad you're back on track. Sounds like Qhosts alright. I didn't realize that a registry key can change the location of the hosts file--very sneaky..

Spiff

7:03 am on Oct 22, 2003 (gmt 0)



good stuff guys.

I was helping someone with this...

thanks

risto

8:32 am on Oct 22, 2003 (gmt 0)

10+ Year Member



Sounds like Delude (or variant) virus. It prevents access to the most major search engines such as Google, Yahoo, Lycos, MSN and AltaVista.

More info:

[f-secure.com...]

mattn

10:47 pm on Nov 9, 2003 (gmt 0)

10+ Year Member



Cheers guy's

I had this very problem Google redirecing to cpanel. I followed your advice. Found the anoying "hosts" file. I Deleated the files and hey presto!

Once I had rebooted problem solved.

It's worth noting that the fix Qhost tool by symantic does not find the problem (well not in my case.)

Looking through the host's file they have missed out www.lycos.co.uk (although the dot com is blocked) this was a life line for me - it helped me find your forum.

Thanks again guys

Keep up the good work

Chris_D

2:17 am on Nov 10, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Thanks Guys - just had a client with the same problem. Thanks for the heads up and the links.

Chris_D

FleaPit

11:19 am on Nov 10, 2003 (gmt 0)

10+ Year Member



Anyone know how or where this virus enters the Windows system? Is it from a download, email or something like the Blaster virus?

risto

12:28 pm on Nov 10, 2003 (gmt 0)

10+ Year Member



Delude is a trojan that is available on some web pages or ftp sites. A web page can contain some code that uses vulnerability in the IE 5.01, 5.5 and 6.0 to execute. Windows and IE share components and the virus replaces the system32\drivers\etc\hosts file in Windows and/or changes the name server address from the registry. Then DNS requests are directed onto fake host.

Symantec has received reports that visiting a specific page on fortunecity-com caused a popup to be displayed that redirected the visitor to a different web page. Being redirected to the web page appears to have caused the trojan to be downloaded to a visitor's system and then executed.

mattn

8:58 pm on Nov 10, 2003 (gmt 0)

10+ Year Member



Yes fortune City would make sense in my case. I frequently visit a site that has a pop up taking me to fortune City.

I don't wan't to point any fingers in their direction, with out proof so if anyone has any other ideas I'll happily eat humble pie.

chrisholgate

12:32 am on Nov 12, 2003 (gmt 0)

10+ Year Member



Haven't been able to use Google for months due to this problem; been having to use Alltheweb which doesn't have a 'search UK only' option like Google.co.uk does which seems pretty shortsighted.

Had already deleted hosts but thanks to this post deleted the one found in \windows\help and installed the Microsoft patch and now all is fine.

Thanks for your help guys

christodd

1:44 am on Nov 12, 2003 (gmt 0)

10+ Year Member



I also noticed that this scumware (trojan.qHost Google Killer [bitesizeinc.net]) will change your DNS server settings. If you are still having problems after removing your hosts file, check your DNS settings and make sure they haven't been hijacked also.

-Chris